Professional and quick They were quick professional
helpful attentive.they knew what they had to do
helpful attentive.they knew what they had to do
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by VALENTINRICO92
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
I arrived at 9:45 I was told the repair would take 1 to
1-1/2 hours. I told Carlos I had a 12:00 appointment. He came asked me if I wanted a ride to my appointment at 11:55. I had already missed the appoin
1-1/2 hours. I told Carlos I had a 12:00 appointment. He came asked me if I wanted a ride to my appointment at 11:55. I had already missed the appointment. It took 2-1/2 hours to fix a flat tire.
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by AL.WARREN
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Jul 03, 2026 -
CDJR of Leesburg responded
Al, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Carlos is the absolute Greatest Service Advisor!
I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known.
I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known.
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by GRANT
Verified Customer
Verified Customer
Service Price Transparency
Jun 28, 2026 -
CDJR of Leesburg responded
It’s wonderful to hear Carlos and David provided outstanding support during your Jeep Gladiator service. We’re thrilled they made your experience so positive. Thank you for sharing your feedback, and we look forward to assisting you again.
I really like their service dept.
Very friendly and helpful. Very quick and constantly checking to see if we need help with anything . Carlos is very attentive and helpful
Very friendly and helpful. Very quick and constantly checking to see if we need help with anything . Carlos is very attentive and helpful
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by zolli6759
Verified Customer
Verified Customer
Jun 25, 2026 -
CDJR of Leesburg responded
Thank you for sharing your experience with our service department. We’re glad Carlos and the team kept your Jeep Gladiator service quick and smooth. We look forward to helping you again.
Great Honest, quick, friendly, personal, professional,
team effort, great warranty, informative, caring, reliable, forward thinking
team effort, great warranty, informative, caring, reliable, forward thinking
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by AC.JT
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Jun 24, 2026 -
CDJR of Leesburg responded
We’re delighted to hear that our team’s transparent and prompt service for your Jeep Cherokee resonated with you. Thank you for noting our collaborative approach, helpful guidance on warranty coverage, and dependable, innovative care. We appreciate your feedback and look forward to serving you again.
I had a vehicle damage issue when it was serviced on
06/08/26. On 06/17/26 I returned to the dealership to have the damage repaired. The dealership took care of the damage and provided a loaner vehicl
06/08/26. On 06/17/26 I returned to the dealership to have the damage repaired. The dealership took care of the damage and provided a loaner vehicle for my inconvenience.
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by Jstone55
Verified Customer
Verified Customer
Other Employees Tagged:
Jasmine N., Advisor
Jun 22, 2026 -
CDJR of Leesburg responded
Our team was happy to repair the damage on your Jeep Grand Cherokee L and provide a loaner so you could stay on schedule. Thank you for sharing your feedback with us. We look forward to assisting you again soon.
I was charged 16.
99 extra for supply disposal fee on a alignment. Not very happy about that at all. Add ons are how u lose customers.
99 extra for supply disposal fee on a alignment. Not very happy about that at all. Add ons are how u lose customers.
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by JLOHR12359
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Jun 25, 2026 -
CDJR of Leesburg responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Jun 21, 2026 -
JLOHR12359 responded
Stop adding cost to services.
Fantastic experience.
Carlos was great about keeping me informed every step of the way, and the waiting room amenities are top notch.
Carlos was great about keeping me informed every step of the way, and the waiting room amenities are top notch.
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by jdrathai
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
CDJR of Leesburg responded
It’s wonderful to hear that Carlos kept you informed throughout your Jeep Grand Cherokee service and that you enjoyed our waiting area amenities. Thank you for the five-star rating, and we look forward to assisting you again.
Carlos and the service team are great.
The work done was top notch. My only complaint with the dealership is the amount of time to perform an oil change. Otherwise CDJR of Leesburg is
The work done was top notch. My only complaint with the dealership is the amount of time to perform an oil change. Otherwise CDJR of Leesburg is great.
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by RURAL.LIVIN
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
CDJR of Leesburg responded
We are very happy to hear that Carlos and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Always friendly, knowledgeable and courteous about our
vehicle and to keep us updated during service visits. I appreciate Carlos always going the extra mile in order to be sure we are satisfied. He and th
vehicle and to keep us updated during service visits. I appreciate Carlos always going the extra mile in order to be sure we are satisfied. He and the Techs are all extremely professional and do a great job of keeping our Jeep on the road. Del Houghton The Villages
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by tahoughton24
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Jun 18, 2026 -
CDJR of Leesburg responded
We’re glad our team’s friendly updates during service kept you informed and comfortable. Carlos takes pride in going the extra mile to meet your needs and our technicians ensure your Jeep runs reliably. Thank you for trusting us with your Jeep.