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Carlos Mendoza
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309 Reviews
309 Reviews
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309 Reviews of Carlos Mendoza
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April 26, 2024
Appointment time met with a smiling Carlos who provided great attention and updates. Carlos deserves a bonus and CDJR would be highly recommended because if its service and service advisor Carlos. great attention and updates. Carlos deserves a bonus and CDJR would be highly recommended because if its service and service advisor Carlos. More
by mwa175
April 25, 2024
Very helpful, considerate. Will ask for him on next visit. Also asked if I wanted wash on vehicle, not asked before. Also liked the use of video. Will ask for him on next visit. Also asked if I wanted wash on vehicle, not asked before. Also liked the use of video. More
by tjblaze44
April 22, 2024
First time here and service was fantastic. Vehicle was serviced timely and I was kept informed of the process. Loved the video! Staff were extremely friendly. Didn't catch his name, but on Vehicle was serviced timely and I was kept informed of the process. Loved the video! Staff were extremely friendly. Didn't catch his name, but one of your service personnel checking in the vehicles was exceptionally friendly. More
by kathleenw10
April 22, 2024
I have always taken my vehicles to the dealership for repairs. I went in on a Thursday to get my oil changed and tires rotated. A man, not Carlos, came to me and showed me "my" 2 air filters. He said repairs. I went in on a Thursday to get my oil changed and tires rotated. A man, not Carlos, came to me and showed me "my" 2 air filters. He said they needed to be checked/changed at every oil change. Well I told him that I always use the dealer here and Ohio and have never been told that before. I accepted the new air filters. I also asked them to look at a slow leak in a tire, so they did and said the nail was in the sidewall and had to be replaced. Carlos told me my windshield wipers needed to be changed, so I did that. I came back the next day for the tire, and in the video, that repair person told me I needed wipers. Excuse me, but you replaced the wipers yesterday! That was the first time I had doubt about your dealership. Then a few days later, I find a complaint on Nextdoor saying your dealership recommended a lot of work, including new air filters. This is what one person wrote: "I used to take vehicles to them for recalls and warranty for the company that I worked as a mechanic for 18 years and I saw the service salesman show everyone the same air and cabin filters to many people!! The dealerships are always looking to ripoff the elderly especially females!! It’s such a crime!!" This has left a sour taste in my mouth because I am an elderly female and now feel like I have been taken advantage of. I really wonder if I actually did get new wiper blades and new filters. I also wonder if my tire couldn't have been plugged. I personally know my Chrysler service guys in Ohio, and I now they never recommend work that isn't needed. That is why I always buy from them - many vans since 1989. Time to find a new repair person here in FL since I don't believe I can ever trust you again. More
by catarr
April 21, 2024
Very friendly and fast. Best service so far. They had all the answers that I needed Best service so far. They had all the answers that I needed More
by mateusfelipe
Other Employees Tagged: Ryan Swoll
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