Carlos Mendoza
Carlos Mendoza at CDJR of Leesburg

Carlos Mendoza

Service Advisor

CDJR of Leesburg

3401 US-441
Fruitland Park, FL 34731

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4.8
773 Reviews
4.8

773 Reviews

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774 Reviews of Carlos Mendoza

July 08, 2026

Dealership Rating
Employee Rating

Professional and quick They were quick professional helpful attentive.they knew what they had to do More

by VALENTINRICO92
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mendoza

July 02, 2026

Dealership Rating
Employee Rating

I arrived at 9:45 I was told the repair would take 1 to 1-1/2 hours. I told Carlos I had a 12:00 appointment. He came asked me if I wanted a ride to my appointment at 11:55. I had already missed the appoin More

by AL.WARREN
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mendoza

Jul 03, 2026

CDJR of Leesburg responded

Al, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 28, 2026

Dealership Rating
Employee Rating

Carlos is the absolute Greatest Service Advisor! I love ❤️ this guy! And David the Service Manager Ultimately The Absolute Best and Professional Leader I have ever Known. More

by GRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2026

CDJR of Leesburg responded

It’s wonderful to hear Carlos and David provided outstanding support during your Jeep Gladiator service. We’re thrilled they made your experience so positive. Thank you for sharing your feedback, and we look forward to assisting you again.

June 25, 2026

Dealership Rating
Employee Rating

I really like their service dept. Very friendly and helpful. Very quick and constantly checking to see if we need help with anything . Carlos is very attentive and helpful More

by zolli6759
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

CDJR of Leesburg responded

Thank you for sharing your experience with our service department. We’re glad Carlos and the team kept your Jeep Gladiator service quick and smooth. We look forward to helping you again.

June 24, 2026

Dealership Rating
Employee Rating

Great Honest, quick, friendly, personal, professional, team effort, great warranty, informative, caring, reliable, forward thinking More

by AC.JT
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mendoza

Jun 24, 2026

CDJR of Leesburg responded

We’re delighted to hear that our team’s transparent and prompt service for your Jeep Cherokee resonated with you. Thank you for noting our collaborative approach, helpful guidance on warranty coverage, and dependable, innovative care. We appreciate your feedback and look forward to serving you again.

June 22, 2026

Dealership Rating
Employee Rating

I had a vehicle damage issue when it was serviced on 06/08/26. On 06/17/26 I returned to the dealership to have the damage repaired. The dealership took care of the damage and provided a loaner vehicl More

by Jstone55
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jasmine N., Advisor

Jun 22, 2026

CDJR of Leesburg responded

Our team was happy to repair the damage on your Jeep Grand Cherokee L and provide a loaner so you could stay on schedule. Thank you for sharing your feedback with us. We look forward to assisting you again soon.

June 21, 2026

Dealership Rating
Employee Rating

I was charged 16. 99 extra for supply disposal fee on a alignment. Not very happy about that at all. Add ons are how u lose customers. More

by JLOHR12359
Recommend Dealer
No

Other Employees Tagged: Carlos Mendoza

Jun 25, 2026

CDJR of Leesburg responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jun 21, 2026

JLOHR12359 responded

Stop adding cost to services.

June 19, 2026

Dealership Rating
Employee Rating

Fantastic experience. Carlos was great about keeping me informed every step of the way, and the waiting room amenities are top notch. More

by jdrathai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

CDJR of Leesburg responded

It’s wonderful to hear that Carlos kept you informed throughout your Jeep Grand Cherokee service and that you enjoyed our waiting area amenities. Thank you for the five-star rating, and we look forward to assisting you again.

June 19, 2026

Dealership Rating
Employee Rating

Carlos and the service team are great. The work done was top notch. My only complaint with the dealership is the amount of time to perform an oil change. Otherwise CDJR of Leesburg is More

by RURAL.LIVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

CDJR of Leesburg responded

We are very happy to hear that Carlos and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 18, 2026

Dealership Rating
Employee Rating

Always friendly, knowledgeable and courteous about our vehicle and to keep us updated during service visits. I appreciate Carlos always going the extra mile in order to be sure we are satisfied. He and th More

by tahoughton24
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mendoza

Jun 18, 2026

CDJR of Leesburg responded

We’re glad our team’s friendly updates during service kept you informed and comfortable. Carlos takes pride in going the extra mile to meet your needs and our technicians ensure your Jeep runs reliably. Thank you for trusting us with your Jeep.

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