Carlos Narvaez

Fast friendly service. Great communication. I highly recommend chaparral ford. Best service experience I’ve had. Great communication. I highly recommend chaparral ford. Best service experience I’ve had. More

by truckfixr57 Verified Customer Verified Customer

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My experience at chaparal Ford was great, the salesman was friendly and very informative. I'm very pleased with the purchase of my F-150 was friendly and very informative. I'm very pleased with the purchase of my F-150 More

by ruben.ramirez Verified Customer Verified Customer

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Every time I make it to the service desk, I have no problems getting my vehicle serviced at that time or setting an appointment for a service or recall appointment lor a later time. problems getting my vehicle serviced at that time or setting an appointment for a service or recall appointment lor a later time. More

by MJGONZO31 Verified Customer Verified Customer

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Service was very professional and prompt with diagnosis and time frame of when vehicle would be ready. and time frame of when vehicle would be ready. More

by BRADH3 Verified Customer Verified Customer

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Victoria, Dustin, Carlos were great super professional and courteous and if it wasn’t for Dustin I would have left due to the finance manager Soheil Sefidroo. He did not want to help me at all. My phone u and courteous and if it wasn’t for Dustin I would have left due to the finance manager Soheil Sefidroo. He did not want to help me at all. My phone unfortunately died and asking for a charger he made me feel like an inconvenience and he was having me fax my purchase order instead of handling it. After I confirmed that my preapproval had been cancelled due to an indirect loan application with the same banking institution I had conversation with him and he said he cancelled the indirect application and now I only had one option was to finance with a company I did not want to go with or go to banking institution and handle the paperwork with them. I asked if I should schedule a different appointment and in his words “ you can do whatever you want” he seemed bothered by my presence and he only had one solution. Kudos to having Dustin as he was super personable and he was able to gain me back as a customer. Dustin and Carlos had me in and out while the finance manager Mr. Sefidroo had me feeling uncomfortable, no language barrier he just seemed to hate his job and I know Zach the manager noticed how rude he was being. Hope Sofidroo gets some training in customer service and works on his intrapersonal skills even made his coworkers uncomfortable. Everyone else was kind but did want to share who to avoid and maybe he was having a bad day but honestly no excuse. More

by Ana G Lloyd Verified Customer Verified Customer

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Great customer service! Chaparral sales representative made the decision process easier by providing reasonable options. They really take care of their customers. Chaparral sales representative made the decision process easier by providing reasonable options. They really take care of their customers. More

by alyssardz2020 Verified Customer Verified Customer

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Very helpful and detailed in the information needed to make a decision. I enjoy getting service there. make a decision. I enjoy getting service there. More

by Robertfreirecan Verified Customer Verified Customer

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After a lot of online research and calling multiple dealers in the state, we made trip to Devine Tx to buy a truck. The experience actually impressed us, up to the point that I looked up online on how dealers in the state, we made trip to Devine Tx to buy a truck. The experience actually impressed us, up to the point that I looked up online on how to make a review on my own initiative. This dealer is the best dealer I have ever dealt with in my more than 45 years driving and buying vehicles. We got the best price in the market, a very fair trade-in pay, no hidden surprises on the numbers, and an exceptional service from every person at the dealer from sales to finance... everyone went above and beyond to provide us with what we needed (extra installations, a loaner, and a bed liner) in record time and with the best customer service attitude that you can get!!! More

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Maria was amazing! ! She had the vehicle ready, we went in and out within 1 hr we did the deal. The finance team was amazing got us a better rate than what we had. Very ! She had the vehicle ready, we went in and out within 1 hr we did the deal. The finance team was amazing got us a better rate than what we had. Very recommended! More

by paloma Delallata Verified Customer Verified Customer

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Easy to make apt. and always prompt and courteous. Great service, always friendly, and love to look at new arrivals. and always prompt and courteous. Great service, always friendly, and love to look at new arrivals. More

by MSBOURCIER Verified Customer Verified Customer

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