Carlos Nuez | Page 10

Been using Sutherlin Nissan service for 10 years. This was by far the worst experience of any service center I’ve ever experienced. Had a 10am appointment for oil change and tire rotation. Was told i This was by far the worst experience of any service center I’ve ever experienced. Had a 10am appointment for oil change and tire rotation. Was told it’d be an hour and a half to two hours. No problem. At the hour and a half point I got up to check out the new Armada. Been considering this purchase for a while. I spotted my Armada parked against the north fence. I went in to ask my service manager if my vehicle was finished. Now I’m pushing 2 hours at this dealership. I was told nothing had been done yet. I requested my keys and left. I will never set foot in this dealership again. Imagine that, to completely forget about a loyal customers vehicle? Unbelievable! More

by UPDATE2 Verified Customer Verified Customer

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A half hour job to replace a tire was stretched to a phony hour and a half. I had been lied to about the time necessary and was very inconvenienced by the ridiculous time. phony hour and a half. I had been lied to about the time necessary and was very inconvenienced by the ridiculous time. More

by BLANKEMAIL0 Verified Customer Verified Customer

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Carlos was very nice and explained everything in detail to me, he also kept me updated with the progress of my vehicle. to me, he also kept me updated with the progress of my vehicle. More

by whoamama81 Verified Customer Verified Customer

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I’ve been with you for over 15 years and I’ve never had a service as bad as this. The oil change was fine, but Carlos the service advisor doesn’t know his job and was very rude when he told me that he wasn’t service as bad as this. The oil change was fine, but Carlos the service advisor doesn’t know his job and was very rude when he told me that he wasn’t a fortune teller to know my name. I made my appointment online, and when was my turn, I told him I had a service at 12:15 and I was early about an hour. He said they were busy. I asked how long the service would take and he said one hour and a half to two hours. I was fine with that. I even asked about your shuttle service and he told me that it wasn’t available on Saturdays. I left the counter and went to check on cars inside the dealership it was raining. I forgot to leave him the key, but he didn’t ask for it either. According to him, he told me to wait a moment and he was looking for me for the key. I told him he has my phone number in the system and call me so he wouldn’t waste time looking for me. A guy found us and I gave him the key. I told him he was rude to answer me like that. He also wanted to charge me the full price of the oil change service. I made the appointment online through the online coupon. He said I have to show him the coupon mail paper. I showed him the screenshot I took when I made the appointment. I’m glad I did it. At the end I think even with the coupon he charge me more. More

by Rn Verified Customer Verified Customer

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Upgrade the waiting areas tables & chairs and outlets for phone chargers. . Tv selection was ABC or video poker. I don’t watch either. Better choices phone chargers. . Tv selection was ABC or video poker. I don’t watch either. Better choices More

by wdjonesii Verified Customer Verified Customer

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Went in for service on my 2024 frontier and came home with a 2025 Murano. Beautiful car with a smooth ride. The salesman “Palm” was great to deal with. with a 2025 Murano. Beautiful car with a smooth ride. The salesman “Palm” was great to deal with. More

by elibon100 Verified Customer Verified Customer

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Had a service offer for $129. 99. instead charged over $160. Explanation given was taxes. New wipers included are dragging across windshield. Fortunately I kept my originals. Done 99. instead charged over $160. Explanation given was taxes. New wipers included are dragging across windshield. Fortunately I kept my originals. Done with service there! More

by fondakb Verified Customer Verified Customer

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Jimmy Epps is great vay his job! Super knowledgeable and helpful when I get my oil changed or anything else I might need done! Thank you Jimmy, 😊 Super knowledgeable and helpful when I get my oil changed or anything else I might need done! Thank you Jimmy, 😊 More

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Service was wonderful and courteous. . They tried to put our needs first. The only disappointment was the length of time it took . They tried to put our needs first. The only disappointment was the length of time it took More

by scflorida16 Verified Customer Verified Customer

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Excellent customer service, friendly and courteous staff, fast and dependable service, clean environment, convenient location fast and dependable service, clean environment, convenient location More

by JUDYSTANS Verified Customer Verified Customer

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