Carlos Quinones | Page 2

I have multiple vehicles serviced here and the staff is consistent with their service and hospitality. consistent with their service and hospitality. More

by BROWN Verified Customer Verified Customer

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Straight to the point Straight to the point and provided great advice for service on my vehicle ?? great advice for service on my vehicle ?? More

by Itzelm0724 Verified Customer Verified Customer

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Great customer service, and friendly staff. I like that I can always schedule an appointment within a week. I like that I can always schedule an appointment within a week. More

by divine_authority2 Verified Customer Verified Customer

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They thoroughly explained the issue with my vehicle, provided regular updates along the way, and completed the repair professionally. I am very satisfied with the service. provided regular updates along the way, and completed the repair professionally. I am very satisfied with the service. More

by ONLYONE2842 Verified Customer Verified Customer

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They are always friendly and efficient. They aren’t pushy with the service upsells either. They aren’t pushy with the service upsells either. More

by ROSS.STEVENM Verified Customer Verified Customer

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Great service …………. . would Great service from start to finish, professional staff, quality work, and excellent communication throughout.. . would Great service from start to finish, professional staff, quality work, and excellent communication throughout.. More

by DWAYNEJMAIR Verified Customer Verified Customer

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I had an appointnent at 800 am. I arrived at 750 am. Unfortunately the person I requested and had already changed appointments to have was not there. Noone even came to my car unt I arrived at 750 am. Unfortunately the person I requested and had already changed appointments to have was not there. Noone even came to my car until 820. Then, upon doing the orders, I was told the car would be ready at 11, then i was asked if I was staying, i said yes and he said, good we'll keep the car and get everything done and it will be ready around 2. I asked where Jose was since my appointment was with him. I was told they had someone quit, so they had to change schedules and gave him the day off. The car was ready around 12. When I went inside to pay, which I used to always do,they told me I had to go out to my service guy, but he was on break for another 10 minutes, and i should go wait by his office, mind you it is hot out. I go out and he has another customer in his office. When he finished, I went in and I had to tell him my name 4 times before he got my paperwork. Then, i take out cash to pay and he tells me he cant take cash, so now I had to go back inside to pay. Again, i had to wait for someone from the parts department to get off the phone to take my payment. I had my keys, but my car wasnt out, so Carlos said hed have someone get it. He then took my keys and disappeared. After the car wash, there were black streaks all across the bottom of the car. I got into my car and left feeling like i do not like the changes that are happening. I am a very long time customer, about 22 years (when they were across the street). My only good experience with service is when i have Jose, thus why my appointment was made w him and I feel like I should have been notified and given the option to change appointment if they changed his days off. More

by HATE2DRVE Verified Customer Verified Customer

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Carlos was fantastic to work with! He was very helpful, genuinely cared about his customers, and kept me informed every step of the way with timely updates. Thank you for the excellent He was very helpful, genuinely cared about his customers, and kept me informed every step of the way with timely updates. Thank you for the excellent service! More

by Kymberly Verified Customer Verified Customer

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Helped me get everything figured out for my car, great service and was super communicative throughout the process. service and was super communicative throughout the process. More

by Ari Verified Customer Verified Customer

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I had an appointment I was welcomed with friendly staff. The lobby had refreshments and place to sit with phone charging, my car was washed and oil changed and Carols did the paperwork everything was good ? The lobby had refreshments and place to sit with phone charging, my car was washed and oil changed and Carols did the paperwork everything was good ?? More

by THAMERTOMMY Verified Customer Verified Customer

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