Carlos Salinas

Out of state purchase nightmare! Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparenc Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/2025 (day 1) committed to purchasing a CPO vehicle; 6/20/2025 (day 3) received purchase documents, which had multiple errors (including missing inspection results on the CPO checklist); 6/23/2025 evening (day 6) received 3rd & FINAL set of purchase documents (rejected 2 sets previously due to multiple errors); 6/24/2025 (day 7) full payment (funds) wired & dealership reduced the vehicle price online (despite having a signed purchase agreement). Requested refund of the price difference & received partial refund for the inconvenience; 6/25/2025 (day 8) dealership confirmed receipt of wired funds 6/26/2025 (day 9) transport co. picked up the vehicle & I received digital copy of title & registration documents to review - notified dealership that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address); 6/27/2025 (day 10) received physical title & registration documents to sign (via FedEx) & the ‘Appt. of Agent’ form was incomplete (still missing the agent’s name & address), which was not provided until several hours after the other signed documents had been dropped off at FedEx; 6/28/2025 evening (day 11) received the FedEx label (as email attachment) needed to return completed & signed Appt. of Agent forms; 6/29/2025 (day 12) dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the dealership; 6/30/2025 (day 13) transport co delivered vehicle (only 1/4 tank of gasoline from the dealership) Dealership also lost the owners manual & 2nd key fob for the CPO vehicle that I purchased which now have to be ordered directly through the manufacturer. As a result of the slow processes & plethora of inefficiencies at this dealership, I have now paid for insurance & a vehicle that cannot be legally driven because the title & registration still have not been filed with my state. AND I just learned it will be at least another week before I have the state’s required documents! More

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Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us managers. They really tried to find the best deal for us More

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