Carlos Sanchez

The people are very friendly and straight forward they are there to help and not hustle you like other places are there to help and not hustle you like other places More

by vegarolando0000 Verified Customer Verified Customer

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I purchased this vehicle online from an out-of-state dealership, and while I understood that delivery would take some time, the overall experience after delivery was very disappointing. The vehicle w dealership, and while I understood that delivery would take some time, the overall experience after delivery was very disappointing. The vehicle was delivered while I was at work, and I didn’t get home until almost 8:00 p.m. As I was looking it over, I noticed it did not have a temporary tag. A police officer who lives on my street also pointed this out. I immediately contacted the dealership and was told they had forgotten to include the tag and had mailed it separately. Had I been informed of this before delivery, I never would have returned my rental car. Instead, I was left without transportation to get to work the following day. Finding another rental on a Thursday just before the Fourth of July weekend was extremely difficult and much more expensive than it should have been. The vehicle I purchased is a plug-in hybrid with approximately 22 miles of electric driving range. When it arrived, the charging cord was missing. I was told that because it was a used vehicle, no charging cord was included and that I could simply drive it using gasoline. While I understand I could have specifically asked about the charging cord, the vehicle was advertised and priced as a plug-in hybrid. If I had wanted a gasoline-only vehicle, I could have purchased one for considerably less money. Fortunately, the replacement charging cord was not overly expensive, but it was still an unexpected expense. After finally receiving the temporary tag, I drove the vehicle locally for two days, putting only about 40 miles on it. The first time I drove it on the interstate, while traveling around 65 mph to pass another vehicle, I hit a bump and the Jeep began shaking violently. I was boxed in by traffic, with a concrete barrier on one side and another vehicle beside me, and I had to slow to approximately 50 mph before the shaking stopped. It was a frightening and potentially dangerous experience. When I arrived at work, I immediately contacted the dealership. The response I received was simply that I should have it checked because “it sounded dangerous.” At that point, I had owned the vehicle for less than a week and had driven it fewer than 50 miles before experiencing a major safety issue. I asked whether it would be covered under warranty, and the dealership responded by sending me the information for the extended warranty I had purchased. The repair shop diagnosed the problem as a failed steering stabilizer. In other words, the vehicle was delivered with a defective steering component. Thankfully, I had purchased an extended warranty, so the repair was covered—but I was still responsible for a $200 deductible. What disappointed me most was not that a mechanical issue occurred. I understand that even inspected vehicles can occasionally have problems. It was the dealership’s lack of concern and customer service after the sale. At no point did anyone ask me to keep them informed, express concern that a defect may have been missed during inspection, or offer any assistance with the deductible. Even a gesture such as reimbursing part of the deductible would have demonstrated that they stood behind the vehicles they sell. I chose to purchase from a dealership because I believed it would provide greater peace of mind and accountability than buying from a private seller. Unfortunately, this experience left me feeling that I would have been in a similar—or perhaps better—position purchasing elsewhere and simply obtaining my own third-party warranty. Based on my experience, I cannot recommend this dealership. While the sale itself was straightforward, the lack of preparation at delivery and the poor response to a serious safety issue made what should have been an exciting purchase both stressful and unnecessarily expensive. More

by elizabethbachert Verified Customer Verified Customer

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This dealer did a great job, and the purchase process was very clear. I totally recommend the Taverna CDJR Fort Lauderdale dealer! very clear. I totally recommend the Taverna CDJR Fort Lauderdale dealer! More

by GUSTAVO.AV.MELO Verified Customer Verified Customer

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They went beyond and made sure that I was happy before I left. I love my jeep it’s amazing how Natalie is wonderful in what she does!! The team is great!! left. I love my jeep it’s amazing how Natalie is wonderful in what she does!! The team is great!! More

by desiusanna Verified Customer Verified Customer

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Everyone is eager to help , helpful and eager to help staff , everyone is friendly and willing to help staff , everyone is friendly and willing to help More

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The dealership was amazing and helped me get exactly what I needed. The entire process was smooth, and everyone was professional and helpful. Brandon Budhai was an outstanding sales representative—he went ab I needed. The entire process was smooth, and everyone was professional and helpful. Brandon Budhai was an outstanding sales representative—he went above and beyond to make sure I was taken care of. Because of the excellent service, I’ll definitely be a customer for life. Highly recommend asking for Brandon if you’re looking for a great car-buying experience! More

by lack09 Verified Customer Verified Customer

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Very friendly and nice and worked with me with my credit love it very much love it very much More

by ELYSEMILLER53 Verified Customer Verified Customer

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PHENOMENAL EXPERIENCE! !! FROM START TO FINISH, I WAS UBERED THERE, WHICH WAS AMAZING FREE OF CHARGE, FROM THE TIME I STEPPED INTO THE DEALERSHIP I WAS GREETED BY BRANDON, V !! FROM START TO FINISH, I WAS UBERED THERE, WHICH WAS AMAZING FREE OF CHARGE, FROM THE TIME I STEPPED INTO THE DEALERSHIP I WAS GREETED BY BRANDON, VERY POLITE YOUNG MAN , HE WORKED EXTREMLY HARD TO FIND A CAR, THAT WAS BANK AND BUDGET FRIENDLY, ALTHOUGH WE HAD A FEW HICCUPS, BRANDON WAS PERSISTANT,,WHEN I GAVE UP HE DIDN'T..THIS IS THE EXPERIENCE I FEEL EVERYONE THAT HAS A FEW HICCUPS ALONG THE WAY DESERVES..THANK YOU BRANDON,,, I AM ALSO VERY GREATFUL FOR A VERY POLITE, DRIVEN ,DEDICATED, TIRELESS GO- GETTER NATALIE, YOUR FINANCE MANAGER, SHE WENT ABOVE AND BEYOND THE CALL OF DUTY TO INSURE THE DEAL AND THE EXTENDED WARRANTY WAS FINALIZED, SHE WALKED ME THROUGH EVERY ASPECT OF THE WARRANTY TO INSURE I UNDERSTOOD WHAT WAS COVERED AND THE COST, IF SERVICE WAS NEEDED ON THE VECHILE. NATALIE EVEN WENT A STEP FARTHER, NATALIE YOUR (FINANCE MANAGER) TOOK TIME OUT TO SPEAK WITH MY FATHER REGARDING THE DEAL AND WARRANTY..WOW PHENOMENAL SERVICE!! LAST BUT NO LEAST, THIS COMPANY IS A ONE STOP SHOP..I WAS EVEN ABLE TO GET INSURANCE FROM THE DEALERSHIP..INSURANCE AGENT RAMON WAS PHENOMENAL AS WELL, RAMON SEARCHED A LARGE DATA BASE TO ENSURE I WAS QUOTED THE BEST POSSIBLE RATE. THIS DEALERSHIP IS PHENOMENAL AND I LOOK FORWARD TO SENDING YOU BUSINESS IN THE NEAR FUTURE. More

by latoya.aikens561 Verified Customer Verified Customer

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Purchased vehicle on 6/26 for delivery 200 miles away on 6/26. It is now 7/7 and the vehicle hasn't been delivered. Not getting calls returned from the dealer. Loan has been funded with the bank and my firs 6/26. It is now 7/7 and the vehicle hasn't been delivered. Not getting calls returned from the dealer. Loan has been funded with the bank and my first payment is due in 19 days. Starting to think this is a fraud scheme and should contact the bank and local authorities to investigate. What a shame this was such a nice car but with any scam something is too good to be true. More

by JUSTINSHA Verified Customer Verified Customer

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Purchased car on line. When car was finally delivered at 11:30 PM Sunday night, it had no gas, was not clean and had a big dent in the bumper. The salesman never told me When car was finally delivered at 11:30 PM Sunday night, it had no gas, was not clean and had a big dent in the bumper. The salesman never told me about the dent. Now I have it replace the bumper. Texted the salesman (Eric) and he will not respond. More

by cmedovich25 Verified Customer Verified Customer

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