Carlos Sanchez | Page 2

Contacted on a Saturday afternoon got the price right and Tuesday was delivered to my house 900 miles away easy to work with Tuesday was delivered to my house 900 miles away easy to work with More

by wfoprez Verified Customer Verified Customer

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Is very bad customer service with Laila very rude and very hard to deal with I have never experienced this behavior is the wheats and kaled is hard to get hold of him he make it very for any hard to get very hard to deal with I have never experienced this behavior is the wheats and kaled is hard to get hold of him he make it very for any hard to get things done because he doesn’t have have to get people up date in anything the most of the times I never recommend any to stop by this dealer for anything because you going through this what I’m going through so much delar butter of this delar More

by moeabed866 Verified Customer Verified Customer

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Chris my sales associate made my purchase a stress free enjoyable experience. Knowledgeable and professional. enjoyable experience. Knowledgeable and professional. More

by kreuzwalter Verified Customer Verified Customer

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I love my New Sahara Jeep it’s amazing 🤩 thanks to. Dexter and Natalie for the help in choosing the best vehicle that fits me being a Superstar Mom ❤️🫶🏾🤩Thank Dexter for making my dream into a realit Dexter and Natalie for the help in choosing the best vehicle that fits me being a Superstar Mom ❤️🫶🏾🤩Thank Dexter for making my dream into a reality and making me smile everyday to get in my Jeep 🫶🏾❤️your team is amazingly awesome 👏🏾 More

by desiusanna Verified Customer Verified Customer

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Very helpful and knowledgeable. Very professional and you can tell they care about the customer. Very professional and you can tell they care about the customer. More

by caseytrahan58 Verified Customer Verified Customer

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The people are very friendly and straight forward they are there to help and not hustle you like other places are there to help and not hustle you like other places More

by vegarolando0000 Verified Customer Verified Customer

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I purchased this vehicle online from an out-of-state dealership, and while I understood that delivery would take some time, the overall experience after delivery was very disappointing. The vehicle w dealership, and while I understood that delivery would take some time, the overall experience after delivery was very disappointing. The vehicle was delivered while I was at work, and I didn’t get home until almost 8:00 p.m. As I was looking it over, I noticed it did not have a temporary tag. A police officer who lives on my street also pointed this out. I immediately contacted the dealership and was told they had forgotten to include the tag and had mailed it separately. Had I been informed of this before delivery, I never would have returned my rental car. Instead, I was left without transportation to get to work the following day. Finding another rental on a Thursday just before the Fourth of July weekend was extremely difficult and much more expensive than it should have been. The vehicle I purchased is a plug-in hybrid with approximately 22 miles of electric driving range. When it arrived, the charging cord was missing. I was told that because it was a used vehicle, no charging cord was included and that I could simply drive it using gasoline. While I understand I could have specifically asked about the charging cord, the vehicle was advertised and priced as a plug-in hybrid. If I had wanted a gasoline-only vehicle, I could have purchased one for considerably less money. Fortunately, the replacement charging cord was not overly expensive, but it was still an unexpected expense. After finally receiving the temporary tag, I drove the vehicle locally for two days, putting only about 40 miles on it. The first time I drove it on the interstate, while traveling around 65 mph to pass another vehicle, I hit a bump and the Jeep began shaking violently. I was boxed in by traffic, with a concrete barrier on one side and another vehicle beside me, and I had to slow to approximately 50 mph before the shaking stopped. It was a frightening and potentially dangerous experience. When I arrived at work, I immediately contacted the dealership. The response I received was simply that I should have it checked because “it sounded dangerous.” At that point, I had owned the vehicle for less than a week and had driven it fewer than 50 miles before experiencing a major safety issue. I asked whether it would be covered under warranty, and the dealership responded by sending me the information for the extended warranty I had purchased. The repair shop diagnosed the problem as a failed steering stabilizer. In other words, the vehicle was delivered with a defective steering component. Thankfully, I had purchased an extended warranty, so the repair was covered—but I was still responsible for a $200 deductible. What disappointed me most was not that a mechanical issue occurred. I understand that even inspected vehicles can occasionally have problems. It was the dealership’s lack of concern and customer service after the sale. At no point did anyone ask me to keep them informed, express concern that a defect may have been missed during inspection, or offer any assistance with the deductible. Even a gesture such as reimbursing part of the deductible would have demonstrated that they stood behind the vehicles they sell. I chose to purchase from a dealership because I believed it would provide greater peace of mind and accountability than buying from a private seller. Unfortunately, this experience left me feeling that I would have been in a similar—or perhaps better—position purchasing elsewhere and simply obtaining my own third-party warranty. Based on my experience, I cannot recommend this dealership. While the sale itself was straightforward, the lack of preparation at delivery and the poor response to a serious safety issue made what should have been an exciting purchase both stressful and unnecessarily expensive. More

by elizabethbachert Verified Customer Verified Customer

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This dealer did a great job, and the purchase process was very clear. I totally recommend the Taverna CDJR Fort Lauderdale dealer! very clear. I totally recommend the Taverna CDJR Fort Lauderdale dealer! More

by GUSTAVO.AV.MELO Verified Customer Verified Customer

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They went beyond and made sure that I was happy before I left. I love my jeep it’s amazing how Natalie is wonderful in what she does!! The team is great!! left. I love my jeep it’s amazing how Natalie is wonderful in what she does!! The team is great!! More

by desiusanna Verified Customer Verified Customer

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Everyone is eager to help , helpful and eager to help staff , everyone is friendly and willing to help staff , everyone is friendly and willing to help More

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