Carlos Santiago | Page 8

A nice relax feeling dealership! A comfortable and easy way to buy a car! Thank you A comfortable and easy way to buy a car! Thank you More

by LISA@NHFITCH Verified Customer Verified Customer

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Very knowledgeable, Great service and delivery of my new vehicle. I would recommend Executive to my family and friends vehicle. I would recommend Executive to my family and friends More

by LEESAMAY09 Verified Customer Verified Customer

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Only been here three times for minimal work on car and all three times something was either not done or it was a hassle to get a rental when car was in shop. It’s the only dealership I’ve been to that doe all three times something was either not done or it was a hassle to get a rental when car was in shop. It’s the only dealership I’ve been to that doesn’t have plenty of cars as a lender when getting dealership work done. I’m not talking about regular service work. Stuff that needed to be done from the factory that wasn’t done. Still have a seat that doesn’t slide back and fourth and wasn’t checked when told vehicle was going thru a safety check before purchase. Definitely shows they don’t do inside check for stuff to work properly. I’ve been contacted to please reach out to dealership but at this point want nothing to do with them. Also dealership should let the mechanics know most people have dash cans that record what they do in the shop. Mine went for a nice joy ride. Guess this ride is part of a check lol. Pretty much just eats up time when you wait More

by BRIAN7027 Verified Customer Verified Customer

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My experience at Executive Chevrolet was great. I would recommend this dealer. Carlos was great getting me all the rebates that I was eligible for. I would recommend this dealer. Carlos was great getting me all the rebates that I was eligible for. More

by RODRIGUEZ18_1960 Verified Customer Verified Customer

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5-Star Experience with Executive Chevrolet in Wallingford! After an exhaustive search across platforms like CarGurus, CarFax, KBB, AutoTrader, and CarMax, we finally found the 2022 Nissan Path Wallingford! After an exhaustive search across platforms like CarGurus, CarFax, KBB, AutoTrader, and CarMax, we finally found the 2022 Nissan Pathfinder SL Premium we wanted on Cars.com with Executive Chevrolet in Wallingford. This wasn’t our first dealership stop, but it was, by far, the best experience we had. Executive Chevrolet was refreshingly straightforward from the start. After dealing with several dealerships that advertised low prices only to tack on hidden fees or financing conditions, it was a relief to find one that was transparent and genuine. Sarah Elliot, the BDC Manager, followed up quickly, and she introduced us to Carlos Santiago, who was a breath of fresh air. Carlos provided a clear, out-the-door price—no gimmicks, no surprises. Despite an injured hip flexor, he even personally checked out details on the car for us, confirming that it was in top shape. Carlos truly went above and beyond. He’s a people’s person—open, engaging, and a natural conversationalist who made what could have been a long, tedious process fly by. He was friendly, never tried to upsell or pressure us, and when he didn’t know the answer to something, he admitted it and immediately found the information we needed. He provided us with complete service records and took care of all the small details, from checking the headrests to fresh batteries for the key fobs, a gas fill-up, a final detail cleaning, and scheduling a free first service. He even ordered a new license plate bracket when he noticed the previous one was missing. Small touches like these truly set this dealership apart! Carlos’s integrity, dedication, and humility stood out throughout the entire process, and as a military and police veteran, he’s a true hero for his service to our country. Carlos also showed deep respect for our family’s religious observances, including my wife’s practice of not shaking hands with men, which we greatly appreciated. Special thanks to Cerra Terrill-Rodriguez, the sales manager, who stopped by to introduce herself warmly but gave us plenty of space. And when my wife mentioned her phobia of animals, they kindly put the office dog, Daisy, in another room to make her feel more at ease. The professionalism continued with Mary Gallagher, the business manager, who worked expeditiously and efficiently through the paperwork, explaining warranty options clearly and without any high-pressure tactics. We even encountered a last-minute issue with the title, as the dealership hadn’t yet received it from the leasing company, but they provided us with dealer plates so we could take the car home that day—no waiting weeks, as we experienced at other dealerships. Management even stayed over an hour past closing to let us complete everything without feeling rushed. They truly went out of their way! Executive Chevrolet may not be the largest or fanciest dealership, but they’ve mastered what matters: honesty, transparency, and exceptional customer service in a pressure-free environment. We’re thrilled with our Pathfinder and grateful to Carlos, Sarah, Cerra, and Mary for treating us like valued customers every step of the way. If you’re tired of the usual dealership games, I highly recommend Executive Chevrolet in Wallingford for a genuinely enjoyable car-buying experience! More

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The place and people were amazing ! ! The knowledge and kindness was beyond expectations!! Works recommend this dealership !! ! The knowledge and kindness was beyond expectations!! Works recommend this dealership !! More

by JARIVELLINI Verified Customer Verified Customer

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Very pleasant to work with no shady sales tactics. Would deal with again in the future. Would deal with again in the future. More

by CHRISTOPHER.BAGLEY Verified Customer Verified Customer

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Great folks. Friendly, helpful and effective! The staff provided great customer service and were very helpful throughout the entire process! Friendly, helpful and effective! The staff provided great customer service and were very helpful throughout the entire process! More

by SEAN.VANDALE Verified Customer Verified Customer

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Carlos was amazing! He listened to me and made sure to help get everything I wanted in a vehicle and within my budget! He listened to me and made sure to help get everything I wanted in a vehicle and within my budget! More

by JOCELYN.HEWITT Verified Customer Verified Customer

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Everyone was like family Friendly knowledgeable No hassle answering all questions Professional great experience very satisfied hassle answering all questions Professional great experience very satisfied More

by M.LUZZI Verified Customer Verified Customer

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