Santos Diaz

Dealing with the service adviser Will is horrible. My mother has been driving a Grand Marquis for the last 20 years and really enjoys the model of vehicle. Her last model is having concerns in whi My mother has been driving a Grand Marquis for the last 20 years and really enjoys the model of vehicle. Her last model is having concerns in which it revs up very high and does not want to stop. I met with Will and it was NOT a good experience at all. I was very concerned since it has happened on multiple occasions. The last experience was when I drove her car to pick her up from the airport. A person was stopped in the middle of the road without any hazard lights on at all. I of course broke hard and the car did not want to stop. I almost hit them. I did explain this to Will over the phone because the mechanics were NOT finding any issues with it. Now just online shows different problems that could have occurred. Faulty Brake Light Switch/Brake Pedal Position (BPP) Sensor Vacuum Leaks (Brake Booster/Hoses): Sticking Throttle Body or Pedal: Idle Air Control (IAC) Valve Transmission Issues TPS sticking According to Will NOTHING was wrong. One of my siblings told Will to replace the TPS. Of course, I will have an attitude since they have had the vehicle since Monday 12/8/2025, and I saw him 12/11/2025 again he stated Nothing was wrong. I do not speak with my siblings. On the way out he was mocking myself and my disabled mother as I saw it when I got to my car. 12/12/2025 I spoke with the Service Manager Santos and asked if I should bring in my attorney to address the concerns. He stated that he was no longer able to speak and hung up. It seems that everyone who is at this location has the same horrible responses. A scenario like this can cause a major accident or death and they do not address any of the concerns. People need to know about this location. It seems that with all these negative reviews gives a very bad impression of Lincoln Mercury. I personally would never purchase anything from this location. More

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my sincere appreciation to the ambassadors at Lincoln of Coconut Creek the team is amazing my experience there was way behond expectations , from the time I arrive, and the delivery of the car, my thanks t Coconut Creek the team is amazing my experience there was way behond expectations , from the time I arrive, and the delivery of the car, my thanks to Marvin S. Carlos S. & Antony in finance. More

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