Carlos was extremely friendly and knowable.
He kept me updated on my repair and it was done in a timely manner. To top it off they gave me a car that was just cleaned and washed. Thanks
He kept me updated on my repair and it was done in a timely manner. To top it off they gave me a car that was just cleaned and washed. Thanks
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by steveandtracy7
Verified Customer
Verified Customer
Jul 01, 2023 -
RC Hill Mitsubishi-Ocala responded
Thank you for your kind words and positive review! We appreciate your feedback and are glad that Carlos provided you with friendly and knowledgeable service. We're also pleased to hear that your repair was completed in a timely manner and that you enjoyed the clean and washed car we provided. Thank you for choosing RC Hill Mitsubishi Ocala!
Best regards,
RC Hill Mitsubishi Ocala
This dealership is very good to their customers.
They are very knowledgeable about the car they sell.
They are very knowledgeable about the car they sell.
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by melonyjohnson1207
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2023 -
RC Hill Mitsubishi-Ocala responded
Melony,
Thank you for your kind words and positive feedback! We truly appreciate your appreciation of our dealership's commitment to providing excellent service and product knowledge. It means a lot to us that you recognize our dedication to our customers and the vehicles we sell.
We look forward to serving you again in the future, and if you have any further questions or need assistance, please don't hesitate to reach out to us.
Best regards,
RC Hill Mitsubishi Ocala
Amazingly great Technician, who is dedicated, and takes
pride in the work he performs, as are all R C Hill Personnel! Mitsubishi makes great, solid, reliable Automobiles, Thanks R C Hill, and Mitsubishi
pride in the work he performs, as are all R C Hill Personnel! Mitsubishi makes great, solid, reliable Automobiles, Thanks R C Hill, and Mitsubishi
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by Carl/Jutta
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2023 -
RC Hill Mitsubishi-Ocala responded
Dear Carl and Jutta,
Thank you for your amazing review of RC Hill Mitsubishi Ocala! We greatly appreciate your kind words and positive feedback. Our dedicated technicians and staff take pride in delivering exceptional service, and we're thrilled to hear that you had a great experience with us.
At RC Hill Mitsubishi, we strive to provide our customers with reliable and top-quality automobiles, and we're glad to know that you appreciate the excellence of Mitsubishi vehicles.
Thank you once again for choosing RC Hill Mitsubishi Ocala. We value your support and look forward to serving you in the future.
Best regards,
RC Hill Mitsubishi Ocala
GREAT service as always, I will recommend this location
to everyone I know.
Let's go Brandon!
to everyone I know.
Let's go Brandon!
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by josephcaruso
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2023 -
RC Hill Mitsubishi-Ocala responded
Thank you for your kind words and recommendation! We appreciate your continued support and loyalty. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Always efficient and timely.
courteous and kind and wilLing to go the extra mile to help.
courteous and kind and wilLing to go the extra mile to help.
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by bettencourtashley88
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2023 -
RC Hill Mitsubishi-Ocala responded
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our dealership to be efficient, timely, and dedicated to providing excellent customer service. Our team at RC Hill Mitsubishi Ocala strives to go the extra mile to assist our customers and ensure their satisfaction. We truly appreciate your kind words and look forward to serving you again in the future.
Best regards,
RC Hill Mitsubishi Ocala
The service advisor was horrible.
Found any reason not to help assist with ongoing problems with vehicle. I am not happy.
Found any reason not to help assist with ongoing problems with vehicle. I am not happy.
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by jessica.smith6021
Service Price Transparency
Jul 03, 2023 -
RC Hill Mitsubishi-Ocala responded
Hello Jessica, full disclosure here. During your last service appointment, we informed you that the tread on three of your tires measured below safety spec and needed to be replaced. We also informed you that your tire and wheel warranty covers damage to your tires, not normal tread wear from driving. After discovering your tires were not going to be replaced for free under the tire and wheel warranty (which we’ve already replaced one tire and repaired another under this warranty previously), you began to threaten and use profane language with multiple staff members. Then you walked out into the service shop and demanded your keys back from the technician that was in the middle of servicing your vehicle while it was plugged in and receiving a software update. So, he unplugged the machine and gave you your keys and you left. Then you called back an hour later asking why your radio wasn’t working. It was because you couldn’t wait a few more minutes for the update to be completed. Later that day you came back for us to complete the software update and then submitted this negative review. We are always here to help assist you with any service or maintenance your vehicle requires, but we can’t help you if you choose to behave and present yourself in an inappropriate manner. We hope it was just a bad day because we have always worked well together in the past.
Jacob and everyone in service was an absolute pleasure to
work with. Came in with a mail in my tire and they took care of the issue in a quick and timely manner. I would 100% recommend this place to anyone!!
work with. Came in with a mail in my tire and they took care of the issue in a quick and timely manner. I would 100% recommend this place to anyone!!!!!
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by Ilovemymirage27
Service Price Transparency
Jun 24, 2023 -
RC Hill Mitsubishi-Ocala responded
Dear Ilovemymirage27,
Thank you for your glowing review! We're thrilled to hear that Jacob and our service team provided you with a pleasant experience and promptly resolved the issue with your tire. Your recommendation means a lot to us. If you ever need any further assistance, please feel free to reach out. We look forward to serving you in the future.
Best regards,
RC Hill Mitsubishi Ocala
I enjoyed my visit, it was quick and smooth transaction.
Carlos is always a pleasure to work with. He is very polite, outgoing and friendly.
Carlos is always a pleasure to work with. He is very polite, outgoing and friendly.
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by kgator84
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2023 -
RC Hill Mitsubishi-Ocala responded
Dear kgator84,
Thank you for taking the time to share your positive experience at RC Hill Mitsubishi Ocala! We're thrilled to hear that your visit was enjoyable and that your transaction was quick and smooth.
Carlos is an exceptional member of our team, and we're glad to know that he provided you with polite, outgoing, and friendly service. We're lucky to have him on board!
Thank you for your kind words, and we appreciate your support. We look forward to serving you again in the future.
Best regards,
RC Hill Mitsubishi Ocala
Great Dealership and super nice staff.
Carlos and Jacob are always polite, and friendly. It's always a pleasure to bring my car in for service. I would recommend this dealership to anyone.
Carlos and Jacob are always polite, and friendly. It's always a pleasure to bring my car in for service. I would recommend this dealership to anyone.
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by jantom1517
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2023 -
RC Hill Mitsubishi-Ocala responded
Dear jantom1517,
Thank you for your wonderful review of our dealership! We're thrilled to hear that you had a great experience and that our staff, specifically Carlos and Jacob, have consistently provided polite and friendly service.
We're delighted that you find it a pleasure to bring your car in for service at our dealership. Your recommendation means a lot to us, and we appreciate your trust in us.
Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
RC Hill Mitsubishi Ocala
After the stressful day I had, in and out of dealerships
trying to find something that would work, but also accept my no credit history. I pulled into rc Hill just like one last try. My good lord came throu
trying to find something that would work, but also accept my no credit history. I pulled into rc Hill just like one last try. My good lord came through, Daniel found me brought me to his office made me feel really welcome and I left w a huge smile. He called to check on me, nothing was pushy very opening and helpful. I'm so thankful I came here, I'm leaving so excited in my new to me but gently used Ford escape with low miles good warranty and I'm so happy about the people I got to work with there. THANKS SO MUCH RC HILL & DANIEL
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by Nichole Fairchild
Jun 20, 2023 -
RC Hill Mitsubishi-Ocala responded
Dear Nichole,
Thank you for sharing your amazing experience with us at RC Hill Mitsubishi Ocala! We're thrilled that you chose us as your last stop and that Daniel provided exceptional service.
It's heartwarming to hear that Daniel made you feel welcome and went the extra mile to ensure your satisfaction. We're truly grateful to have such a caring and helpful employee on our team.
Congratulations on your new-to-you Ford Escape with low miles and a great warranty! We're glad that you're leaving with a huge smile and excitement. We're thankful for the opportunity to serve you and look forward to continuing to provide excellent service in the future.
Thank you for choosing RC Hill and for your kind words about Daniel and our team. We appreciate your support!
Best regards,
RC Hill Mitsubishi Ocala