Carol Heyse

Martin Honda responded

Thank you for the fantastic review! We’re thrilled to hear that our team was knowledgeable, efficient, and pleasant to work with throughout your experience. Making the car-buying process simple and easy is exactly what we strive for. We truly appreciate your kind words and thank you for choosing Martin Honda. Enjoy your new Honda and drive safe! Martin Delivers!

Martin Honda responded

Thank you for the wonderful review! We’re so pleased to hear that you and your husband had such a positive experience with us. It’s great to know that you were impressed with the cleanliness and appearance of our showroom and that Emad El-Azom provided such thoughtful, accommodating, and caring service throughout your visit. Creating a comfortable and welcoming experience for every customer is very important to us. We truly appreciate your kind words about our entire team and thank you for choosing Martin Honda. We hope to see you again in the future! Drive safe. Martin Delivers!

Martin Honda responded

Thank you for your continued loyalty—it truly means so much to us! We’re honored that you’ve been coming to Martin Honda for so long, and it’s wonderful to hear Carol continues to take great care of you. We truly appreciate your trust and look forward to many more visits with you in the future! Drive safe. Martin Delivers!

Martin Honda responded

Thank you for the incredible feedback! We’re truly honored to hear you wouldn’t go anywhere else—that means so much to our team. It’s wonderful to know everyone was polite, helpful, and went above and beyond for you. That’s exactly the level of service we strive to provide every day. We truly appreciate your support and look forward to continuing to take great care of you! Drive safe. Martin Delivers!

Martin Honda responded

Thank you for your thoughtful and detailed feedback! We’re so glad to hear Carol provided a knowledgeable and professional experience and went the extra mile to accommodate your schedule—that truly reflects the level of care we strive for. It’s also great to know our service department delivered a flawless and efficient experience. We do apologize that the vehicle detailing and delivery presentation did not meet your expectations, and that a full walkthrough of the vehicle’s features wasn’t provided. That’s an important part of the experience, and we appreciate you bringing it to our attention so we can improve. Thank you again for your honesty and your business. We hope you continue to enjoy your new vehicle, and please don’t hesitate to reach out if you’d like us to go over any features with you—we’d be more than happy to help! Drive safe. Martin Delivers!

Martin Honda responded

Thank you for the wonderful review! We’re so glad to hear you found the atmosphere inviting and our team so sweet—that’s exactly the experience we strive to create. We love hearing how excited you are about your new car! Thank you for choosing us, and we look forward to seeing you again in the future. Drive safe. Martin Delivers!

Martin Honda responded

Thank you for your feedback! We’re so glad to hear Carol made your purchase process easy—that’s exactly the experience we aim to provide. We’re sorry to hear you felt pressured regarding add-ons. That’s not the experience we want our customers to have, and your comments are important as we continue to improve how options are presented. We truly appreciate your honesty and your business. Enjoy your new Honda, and please don’t hesitate to reach out if there’s anything more we can assist you with! Drive safe. Martin Delivers!

Martin Honda responded

Thank you for the wonderful review and for being a repeat customer! We’re so glad to hear Carol and the Martin Honda team made your experience easy, friendly, and attentive to your needs. Taking the time to listen and follow through is exactly what we strive for. We truly appreciate your continued trust and look forward to assisting you again in the future! Drive safe. Martin Delivers!

Martin Honda responded

Thank you for your feedback! We’re glad you found value in our participation with the Costco program and the straightforward pricing it offers. We also appreciate your input regarding trade-in values. We strive to offer fair and competitive appraisals based on market conditions, and feedback like yours helps us continue to improve. Thank you again for your insights and for choosing Martin Honda—we hope to assist you again in the future! Drive safe. Martin Delivers!

Martin Honda responded

Thank you so much for your incredible loyalty over the years—it truly means the world to us! From your first Honda Prelude back in 1981 to your most recent purchase, we’re honored to have been part of your automotive journey. We’re so glad to hear your recent experience was personable and streamlined, and that your sales representative’s knowledge and professionalism stood out. That’s exactly the level of service we strive to provide every time. We sincerely appreciate your continued trust and look forward to serving you for many more years to come! Drive safe. Martin Delivers!