Carolina Massote
Carolina Massote at Jaguar Land Rover South Orlando

Carolina Massote

General Manager

Jaguar Land Rover South Orlando

9600 South Orange Blossom Trail
Orlando, FL 32837

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4.7
10 Reviews

Two decades in the automotive industry, my career has been shaped by hands-on experience across multiple departments. Starting as a service advisor at 17, I worked my way through fixed operations, sales, finance, and dealership management. I am originally from Brazil, However I grew up in Massachusetts. Florida has been my home since 2022 and I love it! Proud mom of 3 amazing teens, married to a very supportive partner. When I am not working, I love to travel, try different cuisines around the world, wine & food lover. My favorite Car is the Range Rover Sport SVR.

Dealership Experience

10 mos

Industry Experience

19 yrs, 7 mos

Languages Spoken

English English

Portuguese Portuguese

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4.7

10 Reviews

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10 Reviews of Carolina Massote

August 15, 2026

Dealership Rating
Employee Rating

Most exspensive I ever purchased $ 180,000. Worst closing - huge mistakes by the Finance Manager More

by Berger
Recommend Dealer
No

Other Employees Tagged: Brian Idos , Brittney

Aug 17, 2026

Jaguar Land Rover South Orlando responded

We truly value your business. This is not the level of service we aim to provide. Please let us know what you feel would be a fair way to make this right. I am ready to listen and do everything we can to win back your trust.

Aug 18, 2026

Berger responded

Thank you for the quick response. Looking forward to resolving all of these mistakes after President Wiison concludes his review.

Aug 18, 2026

Berger responded

After corresponding with the President of the dealership, my issues have been resolved and the dealership's apologies and assurances have been accepted. We look forward to a strong relationship with the dealership's parts, sales, finance and service experts.

August 11, 2026

Dealership Rating
Employee Rating

Purchasing my vehicles at Land Rover South Orlando has always been a pleasant experience. Sales Consultant Ted Pawlina has gone above and beyond to make sure my buying process goes as smooth as possible. More

by LUIZ.ZUNINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ted Pawlina

Aug 13, 2026

Jaguar Land Rover South Orlando responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Land Rover South Orlando and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 30, 2026

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Employee Rating

I had another outstanding experience with Abner Marrero at Land Rover South Orlando. This is the second Range Rover I’ve purchased from him in the past year and a half, and once again he exceeded my expect More

by Jarrah Alohali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2026

Jaguar Land Rover South Orlando responded

Thank you so much for your kind words about your experience here at Land Rover South Orlando. We try every day to satisfy our customers and it’s always nice to know when we succeed.

July 20, 2026

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Employee Rating

Here’s a warm, detailed review that highlights each person individually while feeling authentic: ⭐⭐⭐⭐⭐ I had an exceptional experience at Land Rover South Orlando, and I can’t recommend this team More

by marti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2026

Jaguar Land Rover South Orlando responded

Hello, we are pleased to hear of your experience with us here at Land Rover South Orlando. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

June 01, 2026

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Excellent service from Manny! This is my second Defender and he made the transition very smooth! Highly recommend More

by James Willey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 02, 2026

Jaguar Land Rover South Orlando responded

Hi James, we're happy you found our staff to be so supportive during your experience here at Jaguar South Orlando. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 03, 2026

Jaguar Land Rover South Orlando responded

Hi James, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 06, 2026

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Danyelle was amazin: professional, kind, and incredibly attentive from start to finish. She made the entire buying process feel smooth, transparent, and stress-free. Highly recommend! More

by nbdress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2026

Jaguar Land Rover South Orlando responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jaguar South Orlando. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2026

Dealership Rating
Employee Rating

Holly was very polite and helped me to choose my new car. Caroline gave me a good support in the negotiation. I had an amazing experience. More

by imeiodaandrea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Holly Norman

Apr 04, 2026

Jaguar Land Rover South Orlando responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 04, 2026

Jaguar Land Rover South Orlando responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar South Orlando and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 28, 2026

Dealership Rating
Employee Rating

Manny Cartagena was very easy to work with! Highly recommend him and the rest of the staff More

by Shelia Bayes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2026

Jaguar Land Rover South Orlando responded

Hi Shelia, we're happy you found our staff to be so supportive during your experience here at Land Rover South Orlando. Thanks for the recommendation, and have an amazing day!

Mar 03, 2026

Jaguar Land Rover South Orlando responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar South Orlando. Thanks for the recommendation, and have an amazing day!

February 08, 2026

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Employee Rating

Wonderful experience! Would totally recommend this dealership to anyone! Ted was very helpful and knowledgeable! He was very kind and fun to work with! More

by A Gherghel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ted Pawlina , Jimmy Cardenas

Feb 12, 2026

Jaguar Land Rover South Orlando responded

Hello, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

January 20, 2026

Dealership Rating
Employee Rating

Wonderful experience, direct and personal. Really enjoyed everything and will certainly be coming back , all the best! More

by dps227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Holly Norman

Jan 22, 2026

Jaguar Land Rover South Orlando responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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