Carson Kraatz
Carson Kraatz at Ken Garff Mercedes-Benz of Salt Lake City

Carson Kraatz

Finance Manager

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
43 Reviews
4.6

43 Reviews

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43 Reviews of Carson Kraatz

October 22, 2025

Dealership Rating
Employee Rating

It was amazing that you had this car on the way to your inventory when I called to inquire. It was a perfect match. Eric is very professional and shows that he truly cares about the buyer experience. I wou More

by dwzuch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Amaral

Oct 22, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

October 07, 2025

Dealership Rating
Employee Rating

Miles, Becca, and Carson were great. I highly recommend Ken Garff Mercedes Benz of Salt Lake. More

by nolimitz1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miles McCabe, Becca Anderson

Oct 08, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

October 04, 2025

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Employee Rating

David Mack, our salesman was wonderful and took excellent care of us. We are happy with our new car. More

by dcclark16
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Robinson, Rossi Yerage , David Mack

Oct 08, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 02, 2025

Dealership Rating
Employee Rating

Got the car we wanted and at the right price. And people easy to work eith More

by prkcty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Crawford Lindsay, Eric Amaral

Oct 08, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 21, 2025

Dealership Rating
Employee Rating

everything was great. How many times will I be asked to fill one of these out. This is my last. More

by a.sauer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Crawford Lindsay

September 02, 2025

Dealership Rating
Employee Rating

They were very honest and made the deal easy to understand listening to my questions More

by shaunargyle1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Robinson, Eric Amaral

Sep 19, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 28, 2025

Dealership Rating
Employee Rating

Overall I support this dealer. Service advisors are great! However they have recommended fluid flush four times and can't fix the record that shows it has been done. Though not More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

August 13, 2025

Dealership Rating
Employee Rating

Paid my deposit, signed all my paperwork but never received my car. I was given a bunch of excuses and asked to sign documents three times due to “errors”. It’s been over two weeks and I have not rece More

by hd0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Crawford Lindsay, Dillon Jones

Aug 14, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Brett Robinson, General Sales Manager brettr@kengarff.com

August 07, 2025

Dealership Rating
Employee Rating

Paid cash for a GT63 . I was not offered any MB merchandise. At MB Farmington with my E53 I was given $1K in merchandise. More

by Rick
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Rossi Yerage, David Laccoarce

July 16, 2025

Dealership Rating
Employee Rating

Dillon was very professional to work with, provided me all the details I needed as an out of state buyer to feel comfortable in the purchase. transaction was smooth More

by awallace8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dillon Jones

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