Carson Kraatz
Carson Kraatz at Ken Garff Mercedes-Benz of Salt Lake City

Carson Kraatz

Finance Manager

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
38 Reviews
4.6

38 Reviews

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38 Reviews of Carson Kraatz

September 02, 2025

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Employee Rating

They were very honest and made the deal easy to understand listening to my questions More

by shaunargyle1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Amaral, Brett Robinson

August 28, 2025

Dealership Rating
Employee Rating

Overall I support this dealer. Service advisors are great! However they have recommended fluid flush four times and can't fix the record that shows it has been done. Though not More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

August 13, 2025

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Paid my deposit, signed all my paperwork but never received my car. I was given a bunch of excuses and asked to sign documents three times due to “errors”. It’s been over two weeks and I have not rece More

by hd0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Crawford Lindsay, Dillon Jones

Aug 14, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Brett Robinson, General Sales Manager brettr@kengarff.com

August 07, 2025

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Employee Rating

Paid cash for a GT63 . I was not offered any MB merchandise. At MB Farmington with my E53 I was given $1K in merchandise. More

by Rick
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Rossi Yerage, David Laccoarce

July 16, 2025

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Employee Rating

Dillon was very professional to work with, provided me all the details I needed as an out of state buyer to feel comfortable in the purchase. transaction was smooth More

by awallace8
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dillon Jones

June 16, 2025

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Employee Rating

Fast and friendly service with no pressure. The sales staff was great to work with and very knowledgeable on the details of the cars. More

by SEANROBINSON237
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Miles McCabe, Brett Robinson

June 16, 2025

Dealership Rating
Employee Rating

Dave was easy and outstanding to work with on this purchase that was made over phone / email. Very responsive and he easily out-worked other potential dealerships that had similar vehicles I was con More

by ktothen7
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: David Laccoarce

May 12, 2025

Dealership Rating
Employee Rating

Miles. ..and others were willing to find what we were ultimately looking for. We appreciated their patience and staying after hours. More

by mdimick
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miles McCabe, Chris Keddington

May 10, 2025

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Employee Rating

I really liked the fast service. They fixed my car in 2 days. I really liked everything. More

by valik13022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 05, 2025

Dealership Rating
Employee Rating

Miles. ..and others were willing to find what we were ultimately looking for. We appreciated their patience and staying after hours. More

by mdimick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miles McCabe

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