Carson Trafzer

Love the entire Byers team! !! The sales, service, parts, every area of the dealership is amazing !! The sales, service, parts, every area of the dealership is amazing More

by apotter1984 Verified Customer Verified Customer

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They are trustworthy people. I have had them service my cars for the last 6 years. They explain if there are any problems and provide me with an estimate of cost before they begi I have had them service my cars for the last 6 years. They explain if there are any problems and provide me with an estimate of cost before they begin any repairs More

by vfunk0321 Verified Customer Verified Customer

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I have always had a great experience when needing to go to the Byers Ford Service department. The employees are always extremely pleasant to work with. 5 star for me!!! to the Byers Ford Service department. The employees are always extremely pleasant to work with. 5 star for me!!! More

by tom.zofkie Verified Customer Verified Customer

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Jason was an outstanding service advisor. Great customer service and understanding of our service needs. We have dealt with pretty much every service advisor at Byers Ford and have been ext Great customer service and understanding of our service needs. We have dealt with pretty much every service advisor at Byers Ford and have been extremely happy with their staff. More

by houseofjustice4 Verified Customer Verified Customer

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I came in for a recall on my shocks. That's the reason Amy set up the appointment stating it was a safety concern. When I got there they said I was there for a recall on my back up camer That's the reason Amy set up the appointment stating it was a safety concern. When I got there they said I was there for a recall on my back up camera. I did not even know about that recall. I reminded them I was there for the recall on the shocks. They fixed the camera but did not have the parts for the shocks. They did try to sell me an oil change and service and recommend some other repairs on my $80000 Bronco with only 30000 miles? They told me they would order the parts and I would need to come back when they came in. I live over an hour away and that's pretty inconvenient. We LOVE Byers and have purchased 6 or 7 vehicles from you between us and our kids. Any chance I could get a free oil change and service when we come back in for the repairs? We have had LOTS of issues with the service department over the years. Brakes that sounded like xxxx on a brand new f-150. It sounded like a trash truck every time I stopped. I was told that's just how the new brakes sound. Funny I'm a die hard Ford guy and know that bull so I came back several time to have them looked at. Then a very expensive fix on an f-150 hybrid that took them months to diagnose the loud squeel when transfering from the gas to electric motor. Loud enough for other people to hear it in thier cars going down the road. Both vehicles got traded in because they became such a headache. The lady that was in the service department was awesome!! Where did she go? More

by Jedizombie69 Verified Customer Verified Customer

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Very friendly and professional. Always keeps me posted with the work on the car. The work done on my Mustang keeps her running like new. Thank you! Always keeps me posted with the work on the car. The work done on my Mustang keeps her running like new. Thank you! More

by basketcjh Verified Customer Verified Customer

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N/aok but wait is long for oil chgok ok ok okik ok ok ok ok this is annoying ok this is annoying More

by DJAUCHIUS Verified Customer Verified Customer

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We came in due to a recall, Carson was so polite and explained how he had to order parts. He's very professional and an asset to your dealership. explained how he had to order parts. He's very professional and an asset to your dealership. More

by JMARTIN140 Verified Customer Verified Customer

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Great 1st experience, I will be back for all my future needs. Love the happy hour works special. needs. Love the happy hour works special. More

by m_quick5 Verified Customer Verified Customer

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I have had excellent service experience with Carson Trafzer. He truly cares about providing excellent service to your customers. He works closely with the mechanics and the customers to solve issues. Trafzer. He truly cares about providing excellent service to your customers. He works closely with the mechanics and the customers to solve issues. More

by gmays0 Verified Customer Verified Customer

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