Carter Hancock

When it was time to purchase a car for my oldest daughter, a few years ago, I reached out to Carter Hancock at Bachman Auto Group and he could not have been more accommodating to my needs and my sc daughter, a few years ago, I reached out to Carter Hancock at Bachman Auto Group and he could not have been more accommodating to my needs and my schedule. Fast forward to my youngest daughter - I mentioned that I would be in the market for another vehicle and, before I had time to pick up the phone and call Carter, he remembered my daughter's birthday and reached out to me! We ended up purchasing, not just a car for Delilah, but I new (to me) vehicle for me, as well! That is three (3) cars from Carter and not a drop of buyer's remorse. If you are in the market for a new or pre-owned vehicle, you will not find a more knowledgeable person than Carter. More

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It was wonderful quick and easy experience and they got a good deal on my car 10/10 recommend good deal on my car 10/10 recommend More

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Our first experience with Bachman Volkswagen was smooth and seamless. Carter Hancock was friendly, thorough and professional. The manager, Henry Allen, was also very professional and quick to meet our need and seamless. Carter Hancock was friendly, thorough and professional. The manager, Henry Allen, was also very professional and quick to meet our needs. Would highly recommend them for your next vehicle purchase. More

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Poor experience with Sales, Finance, Service and GM I encountered a poor purchase experience at Bachman Volkswagen in Louisville, KY. There were two key issues I encountered. The first was the sales I encountered a poor purchase experience at Bachman Volkswagen in Louisville, KY. There were two key issues I encountered. The first was the salesman lied. He offered me $200 for my car. When I said the figure was way too low explaining for example a tire I recently purchased for the car cost that much he explained that the reason was this was sight unseen and when I brought it in he definitely would be able to offer me more if all parts were intact. They were but when we arrived at the dealership and the car was reviewed and I inquired as to the additional amount he said nothing. When I asked if he could at least pay for the gas in the car he said no. I didn’t press the point at the time because my wife has heart issues and wanted to finish, even if Bachman had lied and cheated us on the trade in value. Once purchased we found an issue with a body imperfection and issue with the car starting under certain circumstances. We called the service center line at Bachman to report this issue on 3/3 and was transferred to voice mail. The call was not returned as of 3/20. When I called Bachman Volkswagen to report these issues, Service did call me back and apologize for not returning my call for 2 ½ weeks offering to set up service next Monday. However, the Sales Manager would only offer to provide me $200 if I provided a receipt for the tire. I explained the tire was purely an example this would not make up for the lie the salesman had told me and the realistic wholesale value of the car. My expectation was they would try to make right the salesman’s promise of a reasonable offer. They explained that wasn’t going to happen and hung up on me. For an organization that claims they are transparent, honest, with the customer’s best interests at heart, Bachman Volkswagen failed miserably on all counts. This customer saw absolutely no evidence of that. To say I am horribly disappointed is an understatement. To say I’ll never consider Bachman for any future purchases is an accurate statement. More

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Great Experience Carter, my salesman, was professional and courteous. Josh, in financing as well. In and out in 2 hours. I believe I got a very fair deal, where bo Carter, my salesman, was professional and courteous. Josh, in financing as well. In and out in 2 hours. I believe I got a very fair deal, where both parties were happy. They made the experience very painless and I would recommend this dealership to all my friends. Very straightforward with the entire process. More

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New 2018 Atlas Puchase Just purchased a 2018 Atlas at Bachman Volkswagen. I love the Atlas and everyone at Bachman made the buying experience easy and hassle free! I would Just purchased a 2018 Atlas at Bachman Volkswagen. I love the Atlas and everyone at Bachman made the buying experience easy and hassle free! I would recommend visiting Bachman to anyone considering a VW. More

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2nd car lease from Bachman Always great experience with Carter at Bachman! 2nd car lease for my daughter! Bachman works with you to make any deal work! I appreciate their kind a Always great experience with Carter at Bachman! 2nd car lease for my daughter! Bachman works with you to make any deal work! I appreciate their kind approach to always a stressful time when buying cars. More

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Carter Hancock worked with my family for over 4 weeks keeping us updated on vehicles in our price and mileage preferences. Due to weather and other circumstances that made it very difficult for us to ge keeping us updated on vehicles in our price and mileage preferences. Due to weather and other circumstances that made it very difficult for us to get to the dealership he continued to be extremely professional, courteous and helpful. He made excellent vehicle recommendations and went above and beyond with communication via text, email and phone at my convenience. He was persistent without being overwhelming with updates. We have two small children and he was more than willing to help us with test driving/car seats etc. He provided detailed information about vehicle condition and pricing information compared to similar vehicles located elsewhere so we were assured we were getting a great deal. We were very impressed by his character, professionalism and flexibility. Very personable and no-nonsense. We would recommend to our friends for sure. Thanks! More

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Great Cars! Great Dealer! Carter Hancock sold me two great "used cars" in two weeks. Having two grown daughters in need of safe and reliable vehicles to take to college, my close friend gave me Carter's great "used cars" in two weeks. Having two grown daughters in need of safe and reliable vehicles to take to college, my close friend gave me Carter's name at Bachman Volkswagon. After giving Carter my thoughts on what cars to look for and the amount I had to spend, he delivered immediately. The whole process was quick and painless and we got exactly what we were looking for! Finally, a car dealer I can trust! Thanks Carter! We will be back! Libby and Lee Maddox More

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Great dealership! Called immediately when they found the car I wanted. Answered all of my questions, and assisted me in making all decisions. I would definitely return in the future. car I wanted. Answered all of my questions, and assisted me in making all decisions. I would definitely return in the future. More

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