Casandra Rodriguez | Page 6

Very professional service and courteous personnel. Also, the attention they give to customers is important because that’s one of the reasons we keep coming back my wife and I thanks. Also, the attention they give to customers is important because that’s one of the reasons we keep coming back my wife and I thanks. More

by DAVJ01 Verified Customer Verified Customer

Report | Print

The service at Don Davis Nissan was exceptional. I was greeted as soon as I walked through the door and helped immediately. They found me the perfect car, and I couldn’t be more grateful. I was greeted as soon as I walked through the door and helped immediately. They found me the perfect car, and I couldn’t be more grateful. More

by jaada.n.parkerr Verified Customer Verified Customer

Report | Print

My service advisor left but I got Casandra Rodriguez and she provided great service that I am used to at this dealership. Everything is always quick and complete. Jerry Jackson has also been fantastic she provided great service that I am used to at this dealership. Everything is always quick and complete. Jerry Jackson has also been fantastic More

by DARRELL.STEWART Verified Customer Verified Customer

Report | Print

Brought the vehicle in for routine maintenance and 35,000 mile protocols. I was greeted shortly after arriving in the service bay. Communicated through text. I approved all work and it was completed in good mile protocols. I was greeted shortly after arriving in the service bay. Communicated through text. I approved all work and it was completed in good time. More

by LAYMANCEKARIN Verified Customer Verified Customer

Report | Print

Excellent service staff are always very friendly attentive with a smile. they are fast and efficient. attentive with a smile. they are fast and efficient. More

by lenin garza Verified Customer Verified Customer

Report | Print

He was very professional and friendly. He greeted me on the service drive. He kept me appraised on the status of the repairs. I also chose an alignment and he explained my place in line. A He greeted me on the service drive. He kept me appraised on the status of the repairs. I also chose an alignment and he explained my place in line. After the repairs he walked with me to the Cashier to ensure my coupon was applied to the total. I would definitely use him again and recommend him to my friends. More

by barbie Verified Customer Verified Customer

Report | Print

Cassandra is always a pleasure to work with. We always ask for her or call her to setup our appointments. Great customer service. We always ask for her or call her to setup our appointments. Great customer service. More

by CRGNTX Verified Customer Verified Customer

Report | Print

My maintenance visit at Don Davis Nissan went great - my car was ready quickly and they provided me with a comprehensive report on my vehicle. car was ready quickly and they provided me with a comprehensive report on my vehicle. More

by JMBARLING Verified Customer Verified Customer

Report | Print

I had a simple task to be done at the dealership—a battery replacement. However, when I got the vehicle home, I noticed the bonnet was latched only on the secondary lock and hadn’t been shut properly. battery replacement. However, when I got the vehicle home, I noticed the bonnet was latched only on the secondary lock and hadn’t been shut properly. Trusting my instincts, I decided to check the engine compartment before securing the bonnet fully. To my shock, I found the air filter removed from its compartment and left lying on top of the battery. Additionally, one of the bolts from the arm-like structure over the radiator was missing. I realized this was likely because, on a Nissan Murano, replacing the battery requires more effort than on most vehicles, necessitating the removal of this part. To make matters worse, I discovered that the driver-side window wouldn’t auto-close. I had to keep pulling the lever to get it to close fully—an issue caused by the battery replacement resetting the vehicle’s memory. The next day, I took the car back to the dealership to address these problems. They assured me it would be fixed, and although the window issue was simple to resolve, I wanted them to see how their oversight had fallen short of professional standards. A couple of hours later, the service advisor called to inform me they needed to run diagnostics for $99. I disagreed, explaining that the windows only needed reprogramming, and I could handle that myself. However, I still insisted on speaking with the service manager. That evening, I met with the manager, who visually inspected the car and acknowledged the missing bolt. By that time, I had already reprogrammed the windows myself. I waited while they re-serviced the vehicle, but unfortunately, the next day, I discovered another issue—the hatch button on the dashboard no longer worked. The hatch could only be opened or closed using the remote fob. For the third time, I returned to the dealership, where they reprogrammed the hatch button. This entire experience left me questioning how a renowned dealership could be so careless and unprofessional. Can I still trust them to work on my car? Incidents like these tarnish their reputation, erode customer trust, and harm their credibility. Thank you. More

Report | Print

I recently visited Don Davis Nissan for a minor repair, and Cassandra provided exceptional service. Her diligence and attention to detail made the experience smooth and reassuring. She’s incredibly knowled and Cassandra provided exceptional service. Her diligence and attention to detail made the experience smooth and reassuring. She’s incredibly knowledgeable, and I highly recommend her to anyone looking for quality customer care! More

by Cynthia Verified Customer Verified Customer

Report | Print