Casey Obrien
Casey Obrien at Maserati of Santa Monica

Casey Obrien | Page 8

Service advisor

Maserati of Santa Monica

1820 Santa Monica Boulevard
Santa Monica, CA 90404

Contact Me
not yet
rated
335 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

15 yrs, 11 mos

not yet
rated

335 Reviews

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335 Reviews of Casey Obrien

September 16, 2022

Dealership Rating
Employee Rating

The issue wasn’t fixed even though they said it was. My car is doing the same thing it was doing before it was at the dealership for 2 weeks. More

by LESLIEJCALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 22, 2022

Maserati of Santa Monica responded

Leslie, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 12, 2022

Dealership Rating
Employee Rating

The service department and particularly casey were extremely good and helpful. Smooth and efficient. Thanks More

by byaghmai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2022

Maserati of Santa Monica responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

September 10, 2022

Dealership Rating
Employee Rating

Casey in service is the best service provider. He made everything super easy and was very reliable. More

by byaghmai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2022

Maserati of Santa Monica responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 09, 2022

Dealership Rating
Employee Rating

Casey O’Brien is a reliable service manager. Always keeps me informed of progress on my work; always cheerful and professional. A pleasure to work with. More

by geoffrey4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2022

Maserati of Santa Monica responded

Geoffrey, We appreciate your business, Casey and our team looks forward to serving you again soon!

September 01, 2022

Dealership Rating
Employee Rating

Casey always takes the best care of me. He makes me feel heard and attention paid to when I tell him issues I have with my car. He’s the main reason I’ll keep coming back for service. More

by AMBERMMCIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2022

Maserati of Santa Monica responded

Thank you so much for your kind words for Casey, and for taking the time to leave us this wonderful feedback!

August 28, 2022

Dealership Rating
Employee Rating

Great service well job done I will definitely recommend my friends to your organizations Fast Quality And great follow up More

by BELTRAN_JC13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pedro Leal, Ken Moore

Aug 30, 2022

Maserati of Santa Monica responded

Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 27, 2022

Dealership Rating
Employee Rating

Great service. Good attention to detail. Casey has been serving me for years and it gets better each time. Please replace the rolling chairs used by your service More

by RUDY17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Argos

Aug 28, 2022

Maserati of Santa Monica responded

Thank you so much for your excellent review! We are so glad that Casey continues to provide excellent customer service here at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

Aug 28, 2022

RUDY17 responded

You need to replace the chairs in the service department

August 22, 2022

Dealership Rating
Employee Rating

Casey was a fantastic customer rep. I found him to be friendly knowledgeable and overall professional. More

by beh912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2022

Maserati of Santa Monica responded

We are very happy to hear that Casey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 22, 2022

Dealership Rating
Employee Rating

I was very happy that the mechanic was able to diagnose my Fiat’s strange hesitancy to accelerate while also backfiring. Thank you for the excellent service! Turns out someone else had used the wrong spark More

by FARAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2022

Maserati of Santa Monica responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 20, 2022

Dealership Rating
Employee Rating

Great service by Casey. His recommendations has made my car drive better than ever. One strong recommendations is to change the chairs in the service department for adviso More

by RUDY17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Argos

Aug 21, 2022

Maserati of Santa Monica responded

Rudy, Thank you for your very kind review. Casey and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

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