Cassandra Cardona

It was a complete bait and switch. We drove over 45 minutes to see one specific car, that they said was on site. When we got there we were told it was at their other dealership in Stam We drove over 45 minutes to see one specific car, that they said was on site. When we got there we were told it was at their other dealership in Stamford. Then we were told that car and another we were considering were both sold.  The sales person also passed us off to another newer employee because she double booked the time. Only car they had for us to test drive was a new fully-loaded Kona. The salespeople tried to put me in a N-line car as well as the brand new Kona, no matter how many times we said we didn't need or want that level of car, or even a brand new car for that matter. When we tried to tell them that we were miles apart on numbers in terms of monthly payments, we were told that we were crazy...when the numbers we were originally looking to hit were on the original car, not the more expensive trim level and or completely different car that we had no interest in.  I was also offered zero for my current vehicle. The salesperson chuckled and said  "this is just going to be wholesale" and never actually said the offered value was $0, they just assumed we knew what they meant. But they told us they would keep it and just transfer the plates (we are actually getting $1,000 for it). It was bait and switch every way you could imagine, from vehicle to sales people.  Complete waste of time. I could maybe believe that one vehicle was sold between 1 hour before closing on Tuesday to 30 minutes after opening on Wednesday...... but two? Really..... Both cars are still listed as available on the website. I'll be getting my Kona from a different Hyundai dealership with honest staff. Especially since the salesperson was so quick to bad mouth the business practices of other Hyundai dealerships in the tri-state area.  I am picking up my car tomorrow afternoon, and will never shop either of their locations again.  More

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Bait and switched us. Had us drive to see a car she never even had. Told us car was sold, when days later it is still on the site. Had us drive to see a car she never even had. Told us car was sold, when days later it is still on the site. More

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Worst experience. Had over $7k in unwanted warranty plans added to price/financing package. Got a refund after sending scathing email to the owner. Supposedly a "certi Had over $7k in unwanted warranty plans added to price/financing package. Got a refund after sending scathing email to the owner. Supposedly a "certified" pre-owned Tucson, yet found the cabin filter hadn't been changed in years. So chock full of crap that a piece fell into the blower motor and had to be removed. Thank God for YouTube DIY videos that saved us $150 service charge. Was also assured the transmission fluid had been changed. Found out later that was a lie, too. Paid for it ourselves at 45k miles by our own mechanic. They are liars and scam artists! Avoid at all costs and do your homework and inspections. Check the cabin air filter, for instance. Very easy to DIY. One other thing: we were shown one vehicle and they sold us a similar one with a few thousand more miles! When we noted this they denied they had done a bait and switch. Record everything with your phone even if just audio. More

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