Cassandra Numnum

It was very hard to communicate with them. I had to call every time I wanted an update and would constantly get told I’d hear back soon. They were not very helpful and seemed unorganized. They I had to call every time I wanted an update and would constantly get told I’d hear back soon. They were not very helpful and seemed unorganized. They couldn’t find my car once I decided to no longer do service with them and I wasted 30 minutes of my day trying to track it down on the property with no assistance. More

by luis.o.aponte Verified Customer Verified Customer

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Great installation Them got me in quick, everything went smoothly The people were very nice smoothly The people were very nice More

by amy.kohan Verified Customer Verified Customer

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Kind and helpful! Love the service. Provided the best customer service that have had in a while. Love the service. Provided the best customer service that have had in a while. More

by SAMMIE.MIMS Verified Customer Verified Customer

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Always top notch service. I will always take my vehicles to Stivers Ford of Birmingham. I will always take my vehicles to Stivers Ford of Birmingham. More

by Robert Verified Customer Verified Customer

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Cassandra was great. She kept me up to date with everything going on. Unfortunately my vehicle was not fixed and had to go back into service. She kept me up to date with everything going on. Unfortunately my vehicle was not fixed and had to go back into service. More

by GSTACKS14 Verified Customer Verified Customer

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Great people great place. I would recommend to anyone interested in buying a vehicle or getting one serviced. I would recommend to anyone interested in buying a vehicle or getting one serviced. More

by ATKINS_TERRANCE Verified Customer Verified Customer

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Customer service is GREAT! ! I drove my truck and a gentleman greeted me right away. Even held the door open for me when I entered the office. Felt very welcome. (((nobody does ! I drove my truck and a gentleman greeted me right away. Even held the door open for me when I entered the office. Felt very welcome. (((nobody does that anymore))))Danielle,Nicole, Casandra greet you with a smile and care about customers , and are very professional !!! Kept me updated on both of our vehicles!! I am very happy with the work that was done.. More

by STREETERS310 Verified Customer Verified Customer

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Love this dealership! Always friendly and helpful. Also this is the first time someone actually put legit numbers on my service slip! Always friendly and helpful. Also this is the first time someone actually put legit numbers on my service slip! More

by slowe271 Verified Customer Verified Customer

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Willing to work with me on price and did the actual repair work in a timely manner. However, felt like communication was not great at times. Would be told I’d receive a call the following morning but w repair work in a timely manner. However, felt like communication was not great at times. Would be told I’d receive a call the following morning but would only hear from Ford once I called them myself in the afternoon. Felt like I had to chase updates. Also, my part was on back order and I called fairly often for updates on the part and was told it was on back order each day until one day I called and was told the part was on back order still but they ask for an eta, only to find out they found three of the part I needed. I’m glad I kept bugging them because if I hadn’t they might not have realized they already had the part for several more days. More

by Broncosportdriver20 Verified Customer Verified Customer

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I always had to call for an update. Never got back to me once after being told they would return my phone call Never got back to me once after being told they would return my phone call More

by alecj5440 Verified Customer Verified Customer

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