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Empire Nissan of Hillside
Hillside, NJ
4,719 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,719 Reviews of Empire Nissan of Hillside
November 12, 2025
If I could give this dealership zero stars I would. I bought a I bought an Audi Q7 a little over a month ago from the dealer. Before going there I am thankful i took screenshots of the price on Carguru I bought a I bought an Audi Q7 a little over a month ago from the dealer. Before going there I am thankful i took screenshots of the price on Cargurus as well as the dealer fees on CarGurus. I’m glad I did because they tried to hit me with thousands of dollars of extra “dealer fees” as well as an increased price on the car. We got up to leave and they back peddled and decided now they would honor the listed price. We purchased the car. Car was completely empty of gas and we had to go right back to have them fill it up. Again in our contract. Additionally In our contract, they were supposed to detail the car (it had scratches) as well as supply rubber floor mats. After a month of calling the dealership 100+ times it was clear that they were not going to honor this promise. They also had the nerve to charge me to overnight my license plates when it was clear that they weren’t going to make good on detailing the car and other things promised. They said this was a charge from DMV, but never provided that receipt and only provided receipt of them, charging me the money. They wasted my time and were incredibly unprofessional and dishonest to both me and my husband. I’ve reported them to the Better Business Bureau and we strongly advise you to never buy a car from this place. Beyond horrible customer service. It’s very clear they only want your sale and they provide no assistance after. Two of the four tires were so badly worn the car would not pass inspection. One was ripped and the other one had been plugged and had a slow leak. They are run flat tires and are not supposed to be plugged. The dealer would do nothing about that as well. Stay away! More
by carrieseekircher
Employees Worked With
Scott Bonforti, Herold Pierre
October 24, 2025
I have been coming to Empire Nissan of Hillside since 1999. I always get great service. During this service I got an oil change and I needed new tires that were not in stock at this location. Smithy 1999. I always get great service. During this service I got an oil change and I needed new tires that were not in stock at this location. Smithy ordered the tires and recommended I go home instead of waiting and provided car service to take me home. The next day car service was provided to bring me back to pick up my car. I really appreciated that so I didn't have to wait all day. When getting report from 25 point service Smithy was kind enough to going over something I didn't understand. More
by dnmcd
Employees Worked With
Smithy Antoine
September 12, 2025
I am very happy and my family too to purchase a very nice vehicle from nissan empire hillside i want to thank mr Jetro Altenor for his professionalism he takes good care of me he very patient I really apprec vehicle from nissan empire hillside i want to thank mr Jetro Altenor for his professionalism he takes good care of me he very patient I really appreciate that thank you again More
by lucenickd
Employees Worked With
Herold Pierre, Jethro Altenor
August 20, 2025
The dealership was amazing. Everyone was extremely friendly and helpful. I would definitely recommend this dealership. Jethro Altenor was a blessing. He helped me throughout the Everyone was extremely friendly and helpful. I would definitely recommend this dealership. Jethro Altenor was a blessing. He helped me throughout the entire process and made sure I left with a vehicle that I was in love with. Much respect to him and his amazing team. More
by Malibyam32
Employees Worked With
Jethro Altenor
August 16, 2025
They are frauds and cheaters – do not buy your car from them. I stay in Philadelphia, and this dealership in North New Jersey specifically called to confirm the availability of a car I was interested in. them. I stay in Philadelphia, and this dealership in North New Jersey specifically called to confirm the availability of a car I was interested in. When I reached, the car was not there at all. THIS WAS CLEARLY A BAIT-AND-SWITCH TACTIC. To make things worse, the manager spoke aggressively and unprofessionally, clearly trying to shut us down instead of addressing the issue honestly. This is not how a trustworthy dealership operates. More
by Sahil120arora
Employees Worked With
Manager
