I’ve serviced my accord at Showcase since purchasing it
in 2016. During that time I’ve watched benefits the dealership offers decline and the pricing for services increase. Cassie and her superior customer
in 2016. During that time I’ve watched benefits the dealership offers decline and the pricing for services increase. Cassie and her superior customer service is the only reason I continue to use Showcase.
More
by Robin
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2025 -
Showcase Honda responded
Thank you for your feedback, Robin. We appreciate your loyalty since 2016 and are glad to hear that Cassie's exceptional customer service has made a positive impact on your experience. We are continually working to enhance our offerings and ensure that our services provide value to our customers. To discuss your concerns in detail, please feel free to reach out to Sean Hoopes, Service Director, at 602-274-3800. Your input is invaluable as we strive to improve.
Subsequent to most recent service visit and unsolicited
call thereafter from service department regarding questions or concerns regarding Honda service, despite assurances there has been follow-up regardin
call thereafter from service department regarding questions or concerns regarding Honda service, despite assurances there has been follow-up regarding customers' questions or concerns.
How long must this take for service dept reply?
More
by BRIDGETTERRY
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2025 -
Showcase Honda responded
It’s always our goal to ensure communication is timely and helpful, especially when it comes to follow-up after a service visit. We understand your expectations for a response and recognize how important it is for customers to feel heard and supported throughout the process. If you’re still waiting for a reply or would like to speak with someone directly, we encourage you to reach out to Sean Hoopes, our Service Director, at 602-274-3800.
Cassie was amazing !
!! She did an excellent job working with me. So appreciated. Thank you
!! She did an excellent job working with me. So appreciated. Thank you
More
by jmelvin17
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Showcase Honda responded
Thank you for the amazing feedback! We're so happy to hear that Cassie provided excellent service and made your experience great. We truly appreciate your kind words!
Cassie n Kayla are amazing!
They are so helpful and they explain everything clearly n honestly. Just love them! You have gems in these 2- 2 of the best assets to SCH!
They are so helpful and they explain everything clearly n honestly. Just love them! You have gems in these 2- 2 of the best assets to SCH!
More
by bugsy87
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Showcase Honda responded
Thank you for your kind words! We're thrilled to hear how much you appreciate Cassie and Kayla. They truly embody our commitment to exceptional service. Your support means a lot to us!
Cassie is very professional and friendly.
The mechanics do good work. Would recommend to others.
The mechanics do good work. Would recommend to others.
More
by dgemini2
Other Employees Tagged:
Cassie Allen
May 16, 2025 -
Showcase Honda responded
Thanks for the fantastic feedback! We're thrilled to hear that Cassie and our mechanics made a positive impression. Your recommendation means a lot to us. We're here to keep providing great service!
Easy!
Great appointment availability, courteous employees, great service! Cassie is honest, helpful, patient, and communicative.
Great appointment availability, courteous employees, great service! Cassie is honest, helpful, patient, and communicative.
More
by Ashleysryan
Other Employees Tagged:
Cassie Allen
May 12, 2025 -
Showcase Honda responded
Thanks, Ashley! We're thrilled you had a great experience. Cassie and the team work hard to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again soon!
They’re always so great to me!
I was there longer than expected but they looked out for me and I got a car rental for the day so I could get back home instead of staying there all
I was there longer than expected but they looked out for me and I got a car rental for the day so I could get back home instead of staying there all day! I would have been out of there usual time but I had them look into the AC make sure it’s all good before the summer hits! It needed to be recharged is all though that’s great news! As far as I’m concerned I’ll keep coming back here for any little or big thing! I appreciate everyone here especially Cassie!
More
by duckzilla244
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2025 -
Showcase Honda responded
Thanks for the fantastic review! We’re thrilled to hear that our team took such great care of you, and that your AC is all set for summer. We appreciate your loyalty and look forward to seeing you again for all your car needs!
Cassie is the best service advisor I could possibly ask
for. I know I’m in great hands with her.
for. I know I’m in great hands with her.
More
by smunter1
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2025 -
Showcase Honda responded
Thank you for the kind words! We're so glad to hear that Cassie has provided you with excellent service and that you feel confident being in her hands. We truly appreciate your feedback!
This dealership is great, always clean.
Advisor Cassie Allen is always so amazing, friendly & helpful!
Advisor Cassie Allen is always so amazing, friendly & helpful!
More
by Ruth
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2025 -
Showcase Honda responded
Thank you, Ruth! We're thrilled to hear you had a great experience with us and appreciate your kind words about Cassie. Our team works hard to maintain a welcoming environment, and it’s wonderful to know it shows. We look forward to seeing you again!
Advisor Cassie does a great job at communicating updates
and timeframes in a timely manner!
and timeframes in a timely manner!
More
by KINGDANELLE
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2025 -
Showcase Honda responded
Thank you for sharing your experience! We're happy to hear that Cassie has been providing excellent communication and keeping you updated with timeframes. It's always great to know our team is making your experience smooth and efficient. We look forward to working with you again!