Cassie Allen
Cassie Allen at Showcase Honda

Cassie Allen

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
119 Reviews
4.8

119 Reviews

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119 Reviews of Cassie Allen

May 19, 2025

Dealership Rating
Employee Rating

I’ve serviced my accord at Showcase since purchasing it in 2016. During that time I’ve watched benefits the dealership offers decline and the pricing for services increase. Cassie and her superior customer More

by Robin
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2025

Showcase Honda responded

Thank you for your feedback, Robin. We appreciate your loyalty since 2016 and are glad to hear that Cassie's exceptional customer service has made a positive impact on your experience. We are continually working to enhance our offerings and ensure that our services provide value to our customers. To discuss your concerns in detail, please feel free to reach out to Sean Hoopes, Service Director, at 602-274-3800. Your input is invaluable as we strive to improve.

May 19, 2025

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Employee Rating

Subsequent to most recent service visit and unsolicited call thereafter from service department regarding questions or concerns regarding Honda service, despite assurances there has been follow-up regardin More

by BRIDGETTERRY
Service Price Transparency
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Recommend Dealer
No
May 21, 2025

Showcase Honda responded

It’s always our goal to ensure communication is timely and helpful, especially when it comes to follow-up after a service visit. We understand your expectations for a response and recognize how important it is for customers to feel heard and supported throughout the process. If you’re still waiting for a reply or would like to speak with someone directly, we encourage you to reach out to Sean Hoopes, our Service Director, at 602-274-3800.

May 14, 2025

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Cassie was amazing ! !! She did an excellent job working with me. So appreciated. Thank you More

by jmelvin17
Service Price Transparency
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Recommend Dealer
Yes
May 16, 2025

Showcase Honda responded

Thank you for the amazing feedback! We're so happy to hear that Cassie provided excellent service and made your experience great. We truly appreciate your kind words!

May 13, 2025

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Cassie n Kayla are amazing! They are so helpful and they explain everything clearly n honestly. Just love them! You have gems in these 2- 2 of the best assets to SCH! More

by bugsy87
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lindsay Voss, Austin Czerwinski , Kayla Friedman- 5 stars!!

May 16, 2025

Showcase Honda responded

Thank you for your kind words! We're thrilled to hear how much you appreciate Cassie and Kayla. They truly embody our commitment to exceptional service. Your support means a lot to us!

May 10, 2025

Dealership Rating
Employee Rating

Cassie is very professional and friendly. The mechanics do good work. Would recommend to others. More

by dgemini2
Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen

May 16, 2025

Showcase Honda responded

Thanks for the fantastic feedback! We're thrilled to hear that Cassie and our mechanics made a positive impression. Your recommendation means a lot to us. We're here to keep providing great service!

May 09, 2025

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Employee Rating

Easy! Great appointment availability, courteous employees, great service! Cassie is honest, helpful, patient, and communicative. More

by Ashleysryan
Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen

May 12, 2025

Showcase Honda responded

Thanks, Ashley! We're thrilled you had a great experience. Cassie and the team work hard to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again soon!

May 06, 2025

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Employee Rating

They’re always so great to me! I was there longer than expected but they looked out for me and I got a car rental for the day so I could get back home instead of staying there all More

by duckzilla244
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 06, 2025

Showcase Honda responded

Thanks for the fantastic review! We’re thrilled to hear that our team took such great care of you, and that your AC is all set for summer. We appreciate your loyalty and look forward to seeing you again for all your car needs!

April 22, 2025

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Employee Rating

Cassie is the best service advisor I could possibly ask for. I know I’m in great hands with her. More

by smunter1
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Recommend Dealer
Yes
Apr 23, 2025

Showcase Honda responded

Thank you for the kind words! We're so glad to hear that Cassie has provided you with excellent service and that you feel confident being in her hands. We truly appreciate your feedback!

April 15, 2025

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Employee Rating

This dealership is great, always clean. Advisor Cassie Allen is always so amazing, friendly & helpful! More

by Ruth
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Showcase Honda responded

Thank you, Ruth! We're thrilled to hear you had a great experience with us and appreciate your kind words about Cassie. Our team works hard to maintain a welcoming environment, and it’s wonderful to know it shows. We look forward to seeing you again!

April 09, 2025

Dealership Rating
Employee Rating

Advisor Cassie does a great job at communicating updates and timeframes in a timely manner! More

by KINGDANELLE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Showcase Honda responded

Thank you for sharing your experience! We're happy to hear that Cassie has been providing excellent communication and keeping you updated with timeframes. It's always great to know our team is making your experience smooth and efficient. We look forward to working with you again!

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