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Cassie Cross
Cassie Cross at Transwest Ford
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Cassie Cross | Page 3

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.8
70 Reviews
4.8

70 Reviews

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70 Reviews of Cassie Cross

January 11, 2024

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Took 4 days to be notified cost of repairs, no parts ordered till approved cost. 2 weeks More

by Lmestrada44
Recommend Dealer
No

Other Employees Tagged: Cassie Cross

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Jan 12, 2024

Transwest Ford responded

Transwest Ford appreciates you sharing your feedback. However, we are sorry you had a less than perfect experience while on your recent visit. We will review your visit with the team and see where we can make improvements. Thank you again for your feedback, it's how we continue to improve. We also thank you for your business. The Transwest Ford Team

January 11, 2024

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Very helpful. Solved my problems for me Same day service was a plus for me More

by Marlattnancey
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Jan 12, 2024

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are happy our service team was able to get you in the same day and that they were able to be helpful. Thank you very much for allowing us to earn your business. The Transwest Ford Team

January 11, 2024

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I've got real good service at your dealership. Cassie Cross has been very pleasant to talk about my problems. More

by robertzweifel
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Jan 12, 2024

Transwest Ford responded

Hi Robert. Transwest Ford is happy Cassie was able to take great care of you while on your recent visit. Our service team works hard to make visits as smooth and hassle-free as possible. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 11, 2024

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Friendly and helpful It was hard getting in for an oil change not knowing my schedule and showing up the day of... I tried 3 times!!! I finally was able to schedule on the app for next day, when I came in More

by NULANDER1
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Jan 12, 2024

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our team was friendly and helpful. We understand having a hectic schedule and trying to get your oil change completed, that's why we offer our Quick Lane oil change service that does not require an appointment. Thank you very much for your business and we hope to be of help in the future. The Transwest Ford Team

January 11, 2024

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Great service. Prompt, friendly, and accurate. I felt well taken care of, and it brightened my day. More

by Mollywillmschen
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Jan 12, 2024

Transwest Ford responded

Transwest Ford is happy to hear our service team took great care of you. We work hard to deliver a prompt, friendly, detailed experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 29, 2023

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Employee Rating

Got me right in. Waited a little while and told done. Had a client waiting and got my keys and statement right away. Listened. ???? More

by Jan21
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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December 29, 2023

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Always excellent service and customer friendly. Always excellent service and customer friendly. Al Meloni is the best! More

by Bamalm
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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December 23, 2023

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People were very pleasant and eager to help I felt that I was well taken care of More

by 2rrgifford
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

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Dec 28, 2023

Transwest Ford responded

Thank you very much for the 5-star review. Transwest Ford always appreciates hearing from our guests, its's how we continue to improve. We are happy Cassie was able to take good care of you while in for service recently. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 17, 2023

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Employee Rating

Been pretty good. They have been very acceptable to me and keep me informed. Thanks More

by robertzweifel
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Helpful
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Dec 18, 2023

Transwest Ford responded

Hi Robert. Transwest Ford appreciates the 5-star review. Our team works hard to deliver a great experience to all of our guests. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 14, 2023

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Employee Rating

My appointment was at 9:00 and wasn't taken in until After 3:00 pm. Nobody knew what the progress was and no updates. I was put on hold for 15 min and nobody would answer. Very poor service !!!! More

by gomp4russ
Recommend Dealer
No

Other Employees Tagged: Cassie Cross

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Dec 15, 2023

Transwest Ford responded

Transwest Ford is sorry to hear you had a less than perfect experience while in for service. Our goal is to deliver a 5-star experience to al of our guests. Please contact our service manager, Shawn Miller, at 308-635-3701 so he can look into your visit and get this issue corrected. Thank you in advance for helping us correct this issue. The Transwest Ford Team

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