Cassie Gould

The service is always professional and they even found an issue that was able to be fixed before we would have been stranded on the side of a road. issue that was able to be fixed before we would have been stranded on the side of a road. More

by kschrad Verified Customer Verified Customer

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These guys are Quick and honest they always take care of my jeep and prices are reasonable. my jeep and prices are reasonable. More

by jamaalham Verified Customer Verified Customer

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Friendly and efficient service department, good communication kept me informed of status of repairs. Very pleased. communication kept me informed of status of repairs. Very pleased. More

by BSHIPMAN Verified Customer Verified Customer

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Visited the service center twice in two weeks to repair/ properly diagnose a squealing drivers side wheel. Initial visit an alignment was performed and did not correct the issue. After a return visit I was properly diagnose a squealing drivers side wheel. Initial visit an alignment was performed and did not correct the issue. After a return visit I was told it was my caliper covers causing the noise in which they only took off one side and left them on the opposite. After visiting a local sycamore mechanic, it was two seizing pins in my caliper and a need for replace breaks which was never mentioned by the dealer. I also had two back listened plate lights that were out that was also not discovered. I would not recommend this dealer for any repair service. More

by dostrick515 Verified Customer Verified Customer

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I felt very comfortable with the way they treated me. It was a pleasure to make business with them It was a pleasure to make business with them More

by mario.marquez.1 Verified Customer Verified Customer

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This was the absolute worst car buying experience of my life. Stay away from Kunes. We are still trying to get them to be accountable for parts of the deal that have not been followed through on and they life. Stay away from Kunes. We are still trying to get them to be accountable for parts of the deal that have not been followed through on and they are ignoring us. HORRIBLE communication skills in several departments. Please use my experience and go else where. More

by familyof6 Verified Customer Verified Customer

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I couldn't be more pleased, or say enough about the great folks in the service department at Kunes CDJR in Sycamore. I had numerous failures on emissions components on my 2015 Ram 2500 Laramie with the 6.7 folks in the service department at Kunes CDJR in Sycamore. I had numerous failures on emissions components on my 2015 Ram 2500 Laramie with the 6.7 Cummins Turbo Diesel that by law, and by the EPA and CARB settlement agreement with Cummins, were to be covered under extended warranty by Cummins. I can only assume that because this was shortly after the settlement agreement was reached in late December/early January, that Cummins was dragging their feet on covering huge parts and labor repair costs. My truck went into the dreaded LIMP mode, and couldn't be driven until the repairs were made. Parts were on backorder for 7-10 days, and this happened on two different occasions. Kunes stepped up each time and kept me out of the middle, immediately getting me into a loaner, and dealing with Chrysler and or Cummins to cover the cost of the repairs that Cummins was responsible for. Maxx, Cody, and Tony kept me in the loop the entire time, and called to check on how things were going several times after repairs were made and I had driven the truck for a few days!! The Tech that worked on my truck was phenomenal. I ask a lot of questions, and he was very generous with his time, answered all of them, and did great work. The gentlemen that would greet me when I'd come in, or that gave me a ride home were very kind and friendly as well. I felt like I was treated like family the entire time. I highly recommend Kunes CDJR in Sycamore for your Mopar service needs!! Thank ya'll for everything!!! More

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Prompt service. Quick oil change. Friendly service. Probably the porters are some of the best that I have delt with. Quick oil change. Friendly service. Probably the porters are some of the best that I have delt with. More

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Great customer service. Kunes Dekalb, IL gives that special touch that they care and will make your experience non-stressful. Not all dealers do that. They do this from t Kunes Dekalb, IL gives that special touch that they care and will make your experience non-stressful. Not all dealers do that. They do this from the time you walk in to when you leave. They communicate excellent and make sure you understand the problem and convey in laymen's terms the issues. Love the valet assistance program. So helpful. More

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Fast and efficient. Very accommodating on routine service. Attentive to requests during routine service. Recommend to all. Very accommodating on routine service. Attentive to requests during routine service. Recommend to all. More

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