Catherine Reed | Page 23

experance with sales person she was excellent to work with shwent out of her way to help us she came in early to deliver the car to us she explained every thing in the car to us she was excellent to work with shwent out of her way to help us she came in early to deliver the car to us she explained every thing in the car to us More

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My new C Max Cathy Reed was very friendly and informative. She went the extra mile when I purchased my new car. Because of my busy work schedule, she came back aft Cathy Reed was very friendly and informative. She went the extra mile when I purchased my new car. Because of my busy work schedule, she came back after her normal work hours to deliver my car to me. She stayed late with me to go over all the details and information. And she got me a great deal. This is the second car that I have purchased from Cathy and I would not hesitate to come back again. More

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Great Experience Service was great. My first new car buying experience. Cathy Reed did an excellent job finding a car I was happy with. She was very knowledgeable abou Service was great. My first new car buying experience. Cathy Reed did an excellent job finding a car I was happy with. She was very knowledgeable about the car and answered all my questions. Very professional. More

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Overall very positive experience My wife and I spend a lot of time on the road for work and had decided to shop around for a hybrid to replace our gas guzzling but hellaciously fun Mu My wife and I spend a lot of time on the road for work and had decided to shop around for a hybrid to replace our gas guzzling but hellaciously fun Mustang. After being unimpressed with product offerings from Toyota and Hyundai in terms of comfort and mileage, we both decided to check out the Ford Fusion Hybrid. When we arrived at Shakers we found the staff to be very friendly and accommodating, however, we were a little shocked initially that there were so few available cars to choose from. What we didn't realize was that their new inventory, which in actuality was one of the largest selections in the area, was stored about 2 miles down the road. Shakers and Catherine take a no-hassle approach to the process. You won't be held captive by high pressure salespeople the way you are at some dealerships. In fact, they offered for us to take the car on an extended test drive the following day and we ended up working out the remainder of the deal over the cars built in blue-tooth during a mobile call. Based on our experience with the staff and dealership so far we can say that we are very satisfied and will likely return for service there as well. (which is rare for us). We really love the car we bought, which was an SE with Leather and My Ford Touch/Sync. I'd also like to add that after 500 miles and despite Litchfield Counties hilly terrain, we are averaging 44 mpg with our 2014 Fusion Hybrid. More

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Amazing! Cathy and Cindy made the car buying process easy and stress free. Was presented with a car fax report for the vehicle I was interested in right away. Cathy and Cindy made the car buying process easy and stress free. Was presented with a car fax report for the vehicle I was interested in right away. In less than 24 hours the deal was made and I was handed the keys. Will definitely recommend! Outstanding customer service. More

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Super salesperson! Catherine makes you fell at ease from the time you are introduced.. She is extremely knowledgeable about the entire car and in particular, the electr Catherine makes you fell at ease from the time you are introduced.. She is extremely knowledgeable about the entire car and in particular, the electronics and how they work She does and excellent job on explain how everything works and never pressure you to purchase any add- ons for the car. She explained what is available and leaves it to you yo decide, I can strongly recomend her for you next salesperson and new car. More

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Awesome experience, as usual! This is the 8th vehicle I have purchased from Family Ford and Cathy Reed. Cathy is the most knowlegable sales person with whom I have ever dealt. Her This is the 8th vehicle I have purchased from Family Ford and Cathy Reed. Cathy is the most knowlegable sales person with whom I have ever dealt. Her demeanor and her expertise is unmatched as far as I am concerned. From the moment you walk through the door of the dealership, you feel comfortable and welcome. If you want a great car buying experience, see Cathy Reed and Family Ford. You won't be disappointed. More

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Second Lease in 6 Months My wife and I visited Shaker Family Ford in Watertown for our second lease in 6 months. This is now our third vehicle purchased through Shaker Family My wife and I visited Shaker Family Ford in Watertown for our second lease in 6 months. This is now our third vehicle purchased through Shaker Family Ford and we have been thoroughly satisfied each time. Our car-buying experience has always been effortless and the staff extremely accommodating. We have also conducted our service solely through this dealership and have always been impressed and pleased. More

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Bad Sales Experience On Tuesday April 8th Shakers Family Ford called us and told us that they could probably work a deal with us to get us into a new Escape for no money d On Tuesday April 8th Shakers Family Ford called us and told us that they could probably work a deal with us to get us into a new Escape for no money down and possibly lower our monthly payments on our 2005 Ford Escape which we have no payments on. We finished paying our 2005 Ford Escape off 3 years ago. I called back and told them would they be interested in a Mazda CX7 Grand Touring Sport car to look at as a trade in. The gentlemen I spoke with was Jim Shovo. He said sure bring it by. When we arrived after being told to ask for Jim we were immediately taken to the desk of a sales person by the name of James Cianciolo. The car was appraised by Cory Shaker and he commented that he loved the brand new tires that we just had put on the car. We told him of the few different cars we were interested in if the Escape didn't look like it would work out. He then showed us a 2013 Ford Fusion that was on the sales floor. He let Dennis and myself sit inside and look at all of the cars features. He then told us that we may have to put down some money (up to $10000) down to keep the payments lower. He then took a $200 deposit on the Fusion that was shown to us. He said that if we didn't hear from him by Thursday then to get back in touch with him on Thursday. He told us it would take that long to get approval. Thursday morning he called my home while I was out and said for me to call back that the approval went through but there were some stipulations. He said he'de be in a meeting from 10 am to 11 am. I called James back a few different times with no answer back. Dennis finally called again at 1 pm and was told to talk to another gentlemen named Manny. Manny Pinto is the financial credit person. Manny told Dennis we had two options. Option 1 was to put 5,000 down and we could get out of the Mazda and into a 2014 Ford Fusion. Second option was we were approved for the 2014 Ford Fusion with now trade in. Dennis asked what happened to the 2013 ford Fusion that we were shown and put a deposit on. Dennis was told by Manny that it was sold yesterday. Dennis talked to me about it and I said no deal. I was steaming mad at this point and left a particularly nasty message on James Cianciolo Answering machine. I also asked that if he knew that in the state of CT that bait and switch is against the law? I then stated that I wanted my deposit back or I was going to call the Better Business Bureau. Dennis and I stopped by a little later and we met with James and he told us he had no idea this even happened. He was off on Wenesday. We were told that the 2013 Ford Fusion was sold yesterday by a woman sales person. We were there two years ago trying to trade the Mazda in and Kathy Reed told us to come back in two years that we could get a deal then. We did eventually get our deposit back. For years this dealership has been trying to get me to trade in my 2005 Ford Escape because I lovingly took good care of it. Now it borders harassment. When we left we basically asked is this how you treat all of your long time customers? We've been buying cars from there for over 20 years and my in laws bought cars from there even before we started buying cars there. We then told him we won't be back and I'm also finding somewhere else to do the rest of my services on my 2005 Ford Escape. this car dealership are a bunch of Shysters just like the rest of them. We are highly insulted and will never darken your doors again. Do not try to contact us with another sale. Sincerely Dennis & Tammie Wigglesworth More

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10 Minuets to closing...............Account Activation As my family approached the dealers it was 4:49 on Saturday March 29,2014.As you would expect any employee to respond.... look at the clock, which did As my family approached the dealers it was 4:49 on Saturday March 29,2014.As you would expect any employee to respond.... look at the clock, which did happen,yet when we walked in a smile was quickly placed on receptionist face asked how she could assist us, proceeded to have Cathy Reed assist us. Our 73 year old mother needed a new car, she turned in a 2000 Ford Focus and leased a 2014 Ford Focus 5dr.As of Monday March 31,2014 at 12:24 she drove away one happy and again independent customer. More

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