Catherine Reed | Page 7

OUT RIGHT LIED Well we can start with I purchased a used 2013 Ford Focus, the brand I love however this will be the one and only time I deal with this group of decei Well we can start with I purchased a used 2013 Ford Focus, the brand I love however this will be the one and only time I deal with this group of deceitful individuals. First, they tried to get me to pay the $299 fee for glass etching, but the car was originally sold by them and already had the vin etched in all the windows. The sales woman was trying to double dip and get me to pay for a service that had been done prior to me even looking at the car and obviously paid for by the original purchaser. Second, there were a few things that needed to be repaired with the car and they agreed to write me a "WE OWE YOU" document saying they would fix these three things: 1. The TPS sensor was on. 2. The rear deck cover under the back window was missing fabric "replace it". 3. Repair driver side rear taillight due to water in it. When I dropped the car off for service I was told they would not replace the taillight, they would drill a hole in it. I responded this is not an acceptable way to repair a light. When I go back the next day to get my car, the TPS light is off, OK one thing fixed. The rear deck lid fabric, which the paperwork says was replaced, very clearly was NOT replaced. It now has trim and upholstery glue visible because such a horrible repair was done never mind all the paper work saying it was replaced. As for the taillight, I was pulled into the office by Jim, a manager, who knew what my complaint was and immediately started to raise his voice and yell at me that they will not replace it they will only drill a hole in it. After asking him politely to change his tone with me because at this point I had yet to raise my voice or be rude to anyone. I got a round about line of lie after lie from this place saying they would fix things and replace things that they very clearly did not do. I would put a negative star rating but you cannot do that on here so I guess one star it is. They lied and they conducted themselves like children yelling and raising their voice. Who wants to deal with people like this whether it is for a vehicle like my focus that’s on the lower range or for anything else? Their level of professionalism couldn’t be to a lower standard. The bottom line is they will not honor their contract, and lied about service that was done to the car. More

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The ultimate positive experience.. Knowledgeable, caring, in Cathy Reed is most knowledgeable and caring when dealing with a potential customer. All of my questions and concerns were answered in a professional m Cathy Reed is most knowledgeable and caring when dealing with a potential customer. All of my questions and concerns were answered in a professional manner. She takes time with the customer and makes the entire transaction go smoothly from beginning to end. More

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Pleasant, efficient, and happy. I recently went into Shaker family ford to start the process of looking into a new lease and Cathy Reed was very informative, pleasant, and helpful. S I recently went into Shaker family ford to start the process of looking into a new lease and Cathy Reed was very informative, pleasant, and helpful. She went far and beyond any expectations for my great experience. More

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Great dealership After just going through the process of leasing a Ford F150 from Shakers Family Ford and working directly with Cathy Reed, I can truthfully say it was After just going through the process of leasing a Ford F150 from Shakers Family Ford and working directly with Cathy Reed, I can truthfully say it was nothing but a positive experience. Cathy was extremely helpful, knowledgeable, and willing to work with my needs in what I was looking for. I am very impressed by the entire staff at Shakers, especially Cathy, and would highly recommend them to anyone who is shopping for their next vehicle. More

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Amazing experiance We have been purchasing vehicles from the Shaker Family for over 10 years and have always had an excellent experience. Cathy Reed and Scott Voorhees a We have been purchasing vehicles from the Shaker Family for over 10 years and have always had an excellent experience. Cathy Reed and Scott Voorhees are very professional and knowledgeable about the products that they sell. Cathy takes the time to thoroughly explain every detail of the vehicle that we are purchasing.. My husband absolutely loves his new F150, we highly recommend this dealership to anyone who is looking to purchase a new Ford, Lincoln, or Kia. More

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Very Good Experience My experience with Kathy Reed of Shaker Family Ford Lincoln was wonderful. She explained all my options in detail, when I was turning in my leased ve My experience with Kathy Reed of Shaker Family Ford Lincoln was wonderful. She explained all my options in detail, when I was turning in my leased vehicle. Because I wasn't sure if I wanted lease a new vehicle or buy the on I was turning in, she worked up all the figures so that I could make an educated decision. If I had a question about anything, she would return my calls and provide me with an answer. When I decided to lease a new vehicle, she had all the paperwork set up and made the process a smooth experience. Kathy took the time to sit in the new vehicle with me and went over the changes in my new vehicle compared to my old one. It was a pleasant experience. I would recommend Kathy Reed to my friends for a very good experience in dealing with a car dealership. More

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Family Ford & Cathy Reed are the Greatest! This was the 6th or 7th car we have purchased from Family Ford. At least the last three with Cathy Reed as our sales person. It is a pleasure doing This was the 6th or 7th car we have purchased from Family Ford. At least the last three with Cathy Reed as our sales person. It is a pleasure doing business with her and the dealership. More

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she helped us out alot we love the service at family ford we will be coming back again Cathy reed is a awesome worker and we plan to come back again we love how nice the cars get cleaned we plan to get car we will be coming back again Cathy reed is a awesome worker and we plan to come back again we love how nice the cars get cleaned we plan to get car washes very often More

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Provide what they promise, perform as true professionals Our recent purchase of a Ford C-Max Energi at Shaker Family Ford was a very positive experience. My wife and I traveled across the state to make this Our recent purchase of a Ford C-Max Energi at Shaker Family Ford was a very positive experience. My wife and I traveled across the state to make this purchase because of the aggressive pricing and wound up dealing with the most professional and personable staff from reception to sales and financing. We worked with Cathy Reed as our salesperson whom we found very knowledgeable about the product and more importantly patient with our litany of questions, Moreover, Cathy is an outstanding individual who went beyond the typical level of service to make sure we understood all the features of this sophisticated vehicle and took pains to ensure that we were comfortable going ahead with the purchase. We left feeling we had not only dealt with a top-notch salesperson, but a genuinely good individual that you would want as your friend and neighbor. Upon leaving the dealership with our new vehicle, my wife and I wondered why there are not more women in sales and why buying a car had never been such a positive experience before. Clearly Shaker Family Ford has figured something out, their most valuable asset is their staff. More

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Not pushy! Pleasant, professional and went the extra mile when I needed it! Experienced lots of problems with my own credit union and other things out of dealer Pleasant, professional and went the extra mile when I needed it! Experienced lots of problems with my own credit union and other things out of dealer's control, they were very patient and accommodating. More

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