Cedric Salas | Page 6

Holm Automotive Center Inc responded

Thank you for your continued business! We're thrilled you chose Holm Automotive Center for your upgrade from an 18 model to a 23 model. We're especially pleased to hear you enjoy working with Chris. Building meaningful relationships based on Trust, Fairness, Value, and Quality, as outlined in our mission statement, is paramount, and it sounds like Chris exemplified these principles. This also speaks to our core value of Teamwork, as we all work together to achieve these goals. We appreciate your loyalty and look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience! We're so glad to hear you had a pleasant visit to Holm’s Auto Center and that you found our team helpful and kind. Creating meaningful relationships based on Trust, Fairness, Value, and Quality, as stated in our mission, is at the heart of everything we do. This also aligns with our core values of Customer Care and Concern for Others. We appreciate your feedback and look forward to serving you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your feedback. We appreciate you acknowledging the cleanliness and upkeep of our dealership and recognizing the positive contributions of our finance manager and sales manager. We are, however, very sorry to hear about the less-than-satisfactory experiences you had with your salesperson after the purchase and with our body shop. We take your concerns very seriously. Our mission is to build meaningful relationships based on Trust, Fairness, Value, and Quality, and it’s clear we fell short of that standard in your case. The lack of communication you experienced is unacceptable and does not reflect our core value of Customer Care. We also understand your frustration regarding the body shop's handling of your repair. We strive for transparency and fairness in our processes, and the inconsistencies in the information you received are concerning. This does not reflect our core value of Trustworthy. We value your past business and are disappointed to hear this experience may impact your future decisions. We would like to understand more about the specifics of your experience with both the sales and body shop departments so we can address these issues internally and prevent similar situations from happening again. We are determined to never quit improving and being all that we are capable of being. We value your business and would appreciate the opportunity to discuss this further with you. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that your experience at Holm Automotive Center was so positive! It's wonderful to know that Rob, Cedric, and William provided you with excellent service. Our team is dedicated to helping customers find the perfect vehicle that fits their needs and budget. We appreciate your kind words and recommendation. Thank you for choosing Holm Automotive Center! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're thrilled to hear that your experience at Holm Automotive Center was so positive! It's wonderful to know that Michelle, Cedric, William, and JR provided you with excellent service. Our team is dedicated to making the car-buying process as easy and enjoyable as possible. We appreciate your kind words and recommendation. Thank you for choosing Holm Automotive Center! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're glad to hear that your experience with Chris was positive! It's great to know that he provided you with a pressure-free and enjoyable car-buying experience. We appreciate your business and look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're thrilled to hear that your car-buying experience at Holm Automotive Center was the best ever! It's wonderful to know that Carson, Carter, William, and Cedric provided you with exceptional service. We strive to provide a seamless and enjoyable car-buying process for our customers. Thank you for choosing Holm Automotive Center and for your kind recommendation. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We’re thrilled to hear about your fantastic experience with Holm Automotive Center! It’s wonderful to know that our team went the extra mile to ensure your satisfaction. Their dedication to providing exceptional customer service is a testament to our core values of Customer Care and Teamwork. We’re honored to have earned your business and look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We appreciate you taking the time to share your feedback. We're glad to hear that your overall experience was positive. We apologize that you felt pressured regarding financing and extended warranty insurance. We strive to provide a transparent and low-pressure experience for all of our customers. We will take your feedback into consideration to improve our future interactions with customers. Thank you for your understanding. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that Noe provided such a positive car-buying experience. Our team strives to make the process as smooth and enjoyable as possible. We value your business and look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene