Cesar Alvarado | Page 6

Grubbs Infiniti continues to provide excellent service with a minimum amount of wait time. They provided me with a video of the problem with my car and I thought that was a most ingenious idea. It showed with a minimum amount of wait time. They provided me with a video of the problem with my car and I thought that was a most ingenious idea. It showed they weren’t out to just charge me for bogus work but to actually show me the problem. More

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Great service! I actually enjoy taking my car in for service. A loaner is always available. And when I wait, the waiting snacks and areas are pleasant. Thank you! service. A loaner is always available. And when I wait, the waiting snacks and areas are pleasant. Thank you! More

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If you're looking for great customer service please see Cesar A. in the service department. He provides excellent service e every time.. Great Location Cesar A. in the service department. He provides excellent service e every time.. Great Location More

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Another epic fail of Flubbs Infiniti... They had my car Another epic fail of Flubbs Infiniti... They had my car for over 3 weeks and I went to pick it up today... To only find that they had not replaced Another epic fail of Flubbs Infiniti... They had my car for over 3 weeks and I went to pick it up today... To only find that they had not replaced the run flat tire that had a nail in it! The same tire that they recommended be replaced after inspectition and rotation... Well I was done, went to the service managers office Dana and asked "Do I have a hex or something concerning my vehicle? Why is it EVERY time I've come in here something ALWAYS gets missed or messed up? Do I need to start asking for old parts and fluid to ensure the work is really getting done?" No I'm sorry this has happened and we'll get it fixed... Then I decide to see if Mr. Grubbs III is in to see why he NEVER returned my call (High priority) and he said "I never got the message." Whatever lier... Went over his GMs unprofessional behavior using the death of a staff member to prove his point in a conversationthat that took place 3 weeks prior... He said "My GM felt ashamed of his behavior when we spoke about it." I asked "If Mr. Hayes was so ashamed, what did he do to rectify the situation? Nothing! He could have picked up the phone to apologize or better yet personalize it and send a hand written apology regarding his unprofessional behavior." Mr. GrubbsIII "I thought it was handled... " I replied "Apparently not! Isn't the role of your GM to solve problems before they get to you and me having to sit down and discuss them with you?" "Yes, again I thought it was handled..." I relied "Since the both of you had a conversation about it, that means you knew about it regardless if you got my voicemail or not! You could have reached out to me and apologized for his behavior as well! If my name was attached to a brand, I can guarantee you my staff would be acting with integrity in all regards! Something you should be evaluating very closely at this point!" Take away for Mr. Grubbs III: You're staff on all levels represent YOU and YOUR name! What is YOUR name portraying based on the actions of YOUR staff??? Is it Integrity??? NO! #Infiniti #Grubbs #GrubbsInfiniti #Flubbs BEWARE of GRUBBS INFINITI AKA:Flubbs Infiniti A list of "Factory recommendations" that FLUBBS said needed to be performed on my vehicle... lol However, my Factory Maintenance Manual noted something COMPLETELY different! 1. Transmission Fluid Exchange...lol It is a sealed unit! You CAN NOT exchange ANYTHING 2. Rear Differential Fluid Exchange...lol Inspect only unless Note #2 DOES NOT APPLY TO ME 3. EVAP System Cleaning...lol I guess because my in cabin filter that was just changed isn't doing its job...lol 4. Complete Fuel & Induction Service to remove harmful carbon buildup... My car's only 1.5 yrs old How much carbon could possibly build-up... Severe driving conditions do not apply to me nor does using a car top Carrier! What it seems like to me is shady/unethical business practices and up saling the krapp out of unsuspecting consumers! I'm sorry to disappoint you FLUBBS Infiniti but I'm not your average woman when it comes to car maintenance! #Shady #NoIntigrity #UnethicalBusiness #GrubbsInfiniti #GrubbsIII #FLUBBS More

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Cesar Alvarado siempre lo atiende muy bien quede muy satisfecha con el siempre salgo bien cuando el nos atiende gracias felicidades muy pronto nos veremos satisfecha con el siempre salgo bien cuando el nos atiende gracias felicidades muy pronto nos veremos More

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Excellent salesperson and service provider. Very easy process to buy a car from Yesell at Grubbs. Excellent communication throughout the entire process. And when the car went in for service it was delive process to buy a car from Yesell at Grubbs. Excellent communication throughout the entire process. And when the car went in for service it was delivered on time and exactly on budget. And I had each person who worked on the car come and talk to me about what they did. Definitely one of the best service shops I have seen. More

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Always great service. My car was brought out and I transferred some belongings. Cashier was courteous and attentive. The gentleman that greeted me was attentive! Thank you! Coffee is delicious! transferred some belongings. Cashier was courteous and attentive. The gentleman that greeted me was attentive! Thank you! Coffee is delicious! More

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Ask for Cesar If you are going in for service on an Infinity, ask for Cesar. He handled my service issue professionally and to full resolution. Truly pleased with h If you are going in for service on an Infinity, ask for Cesar. He handled my service issue professionally and to full resolution. Truly pleased with his initiative and attentiveness to detail. More

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Excellent service I been a customer at Grubbs Infiniti for the last 5 years, every time I take my vehicle for service, the level of customer service is excellent. I been a customer at Grubbs Infiniti for the last 5 years, every time I take my vehicle for service, the level of customer service is excellent. More

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Paul is the best service advisor I have ever had. I came before and met with Cesar about some noise I was hearing when I start my car. He didn't even bother to take a look and just sa I have ever had. I came before and met with Cesar about some noise I was hearing when I start my car. He didn't even bother to take a look and just said that's normal with the turbo cars. Turns out Paula was able to check for me and turns out I need the Turbo replaced. Had I not gotten Paul this visit I would have been stuck with a bad turbo. Best service advisor award goes to Paul. Willing to come to Grubbs only because of Paul and his help. Last visit I came to Grubbs when I got Cesar as my advisor, I walked out with nothing but a car wash which took an hour for me to get my car back. Next visit I get Paul and he finds additional issues needing attention all covered under warranty. My car was with Paul getting taken care of for about a week. Grubbs needs more people like Paul. Thanks for your service Paul! More

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