Cesar Castillo | Page 22

Making it Right As soon as he learned of the type of Explorer I was interested in, Cesar spent a great deal of time with me scouring the lot to find exactly what I wa As soon as he learned of the type of Explorer I was interested in, Cesar spent a great deal of time with me scouring the lot to find exactly what I was looking for. Cesar then to my surprise, deftly extricated my vehicle, when it was clear it was blocked behind another vehicle which was deemed immovable. I didn't see how it was possible, but Cesar made it happen, in the process averting what just had been an imminent impediment to everyone’s goal of shepherding a potential deal to the next stage. Next, what could have been a major disappointment and deal-breaker in my finding several scratches on the hood of the vehicle (nobody's fault as things happen during transport/storage), was turned into a positive when Cesar said he would take care of it. After the sale, I then returned with the vehicle at my convenience (consistent with Cesar’s instructions and more evidence of his high level of customer service) where he wasted no time whisking me to the detailing area, where his man conducted a deep buff procedure to effectively remove the once very visible scratches to the naked eye. I’m virtually assured these will remain invisible, but if not, Cesar reassured me that whatever needed to be done, be it subsequent buffing, or a new hood installation, my long term happiness and a repeat businesses relationship was the main objective. This did make me very happy, as well as a very strong repeat buyer candidate 36 months from now. All in all, it was an excellent experience dealing with the exuberant personalities at Elder Ford! It's been well over a week with my new vehicle and so far, so good! Thanks Cesar! More

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Excellent thank you so much Todo fue muy Bueno. Yo encountre mi carro que andaba buscando y si tengo que recomendar a alguien que necesita le dire que visite Elder ford Todo fue muy Bueno. Yo encountre mi carro que andaba buscando y si tengo que recomendar a alguien que necesita le dire que visite Elder ford More

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Ceasar the salesman is great He is very helpful and made sure the deal was sealed!!! Great salesman!! He explained everything thoroughly and took outstanding measure to secure p He is very helpful and made sure the deal was sealed!!! Great salesman!! He explained everything thoroughly and took outstanding measure to secure purchase of the vehicle I wanted. More

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Great Service I was treated very well everyone was so helpful and nice I will be back again when it's time to purchase another vehicle. I would also recommend the d I was treated very well everyone was so helpful and nice I will be back again when it's time to purchase another vehicle. I would also recommend the dealership to my friends & family. More

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17 Explorer Thank you very much Cesar Castillo for help me to buy my second car your are the best salesman ever and I'm happy with all the people of Elder Ford. Thank you very much Cesar Castillo for help me to buy my second car your are the best salesman ever and I'm happy with all the people of Elder Ford. More

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Satisfacción Yo recomiendo al vendedor César Castillo, pues fue muy amable y me hizo sentir como en familia y trato por todos los medios de ayudarme a comprar el c Yo recomiendo al vendedor César Castillo, pues fue muy amable y me hizo sentir como en familia y trato por todos los medios de ayudarme a comprar el carro More

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New car/ service Great customer service! Any questions or problems I had about my car, cesar was able to answer. He is awesome and so is Britney. I appreciate the go Great customer service! Any questions or problems I had about my car, cesar was able to answer. He is awesome and so is Britney. I appreciate the good service. Also the shuttle driver was amazing! More

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Very helpful sales and management I highly recommend this dealer for anyone shopping for a new vehicle. They will make the deal that works for you, whatever it takes. I’m very happy wi I highly recommend this dealer for anyone shopping for a new vehicle. They will make the deal that works for you, whatever it takes. I’m very happy with my new F-250. More

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Excellent experience Was very professional and quick. Everyone there wanted to help and you could tell they wanted to will definitely be returning here to my business Was very professional and quick. Everyone there wanted to help and you could tell they wanted to will definitely be returning here to my business More

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Satisfied The experience was good and the customer service was very nice. I would recommend going here if you are looking for a new or used car. The experience was good and the customer service was very nice. I would recommend going here if you are looking for a new or used car. More

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