Cesar Castillo | Page 21

Shocked with lies and bad service Watch for this dealership, be careful going there 1- they sell a car and deliver another cheaper one, you need to watch the vin# and stock # 2- they Watch for this dealership, be careful going there 1- they sell a car and deliver another cheaper one, you need to watch the vin# and stock # 2- they promise a delivery date, they never keep 3- you are lucky if someone return your call or answer your e-mail after purchase is made 4-they will call you only to beg you to do a nice report on Ford.com 5- when I threaten them to bad report them on ford.com I received an email from Ford thanking me for registering, they beat me to ford.com and registered on my behalf 6- they sell you accessories, they keep original parts, rims, tires, hood, grille etc, etc you are entitled to have them, they promise discounts but pretend to forget with final statement 7- they tell you something, they do something else, complete unprofessionals, they throw each other under the bus, they claim the parts guy is an outsider and not an employee and an independent insider, what kind of a shame is this? A guy have an office in the middle of the show room, have a business card with the dealership name, 8- you have to fight for Ford rebates listed on Ford.com, they will try to convince you all day that true rebates are less than ford.com and what’s listed online is false In my entire life, I have never seen or will ever see anything like this They admitted over charging me by selling me a different car secretly, I’m still waiting on the refund check, it’s been few days, they will hear from my council in few days if I don’t get it I will not only stop buying from this place, I will never pass by or drive on Florida ave ever again More

by joetab3000 Verified Customer Verified Customer

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Overall a great experience My credit isn’t great but all avenues were taken to ensure I left happy. I didn’t have many car options due to my credit but they did a lot to bring d My credit isn’t great but all avenues were taken to ensure I left happy. I didn’t have many car options due to my credit but they did a lot to bring down my monthly payments More

by Alundy11 Verified Customer Verified Customer

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Ford Explorer A very pleasant experience (compared to other Dealerships we had visited). They worked with me on the price, and both Cesar and Joey were very profess A very pleasant experience (compared to other Dealerships we had visited). They worked with me on the price, and both Cesar and Joey were very professional from start to finish. Also they gave us a lifetime warranty on the vehicle. More

by Chancey Verified Customer Verified Customer

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Ford fusion The experience went well and the service was friendly. I'm glad they came down on the price to fit my needs. But I still have not received my new regi The experience went well and the service was friendly. I'm glad they came down on the price to fit my needs. But I still have not received my new registration so I wish that would have showed up all ready. More

by Codyturbo1 Verified Customer Verified Customer

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Great day at the dealership Thought it was excellent service all around. Found a reasonable price to be able to leave Ford with a car. Explainaton of how the car drives was perfe Thought it was excellent service all around. Found a reasonable price to be able to leave Ford with a car. Explainaton of how the car drives was perfect More

by tanelious.walton Verified Customer Verified Customer

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Making it Right As soon as he learned of the type of Explorer I was interested in, Cesar spent a great deal of time with me scouring the lot to find exactly what I wa As soon as he learned of the type of Explorer I was interested in, Cesar spent a great deal of time with me scouring the lot to find exactly what I was looking for. Cesar then to my surprise, deftly extricated my vehicle, when it was clear it was blocked behind another vehicle which was deemed immovable. I didn't see how it was possible, but Cesar made it happen, in the process averting what just had been an imminent impediment to everyone’s goal of shepherding a potential deal to the next stage. Next, what could have been a major disappointment and deal-breaker in my finding several scratches on the hood of the vehicle (nobody's fault as things happen during transport/storage), was turned into a positive when Cesar said he would take care of it. After the sale, I then returned with the vehicle at my convenience (consistent with Cesar’s instructions and more evidence of his high level of customer service) where he wasted no time whisking me to the detailing area, where his man conducted a deep buff procedure to effectively remove the once very visible scratches to the naked eye. I’m virtually assured these will remain invisible, but if not, Cesar reassured me that whatever needed to be done, be it subsequent buffing, or a new hood installation, my long term happiness and a repeat businesses relationship was the main objective. This did make me very happy, as well as a very strong repeat buyer candidate 36 months from now. All in all, it was an excellent experience dealing with the exuberant personalities at Elder Ford! It's been well over a week with my new vehicle and so far, so good! Thanks Cesar! More

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Excellent thank you so much Todo fue muy Bueno. Yo encountre mi carro que andaba buscando y si tengo que recomendar a alguien que necesita le dire que visite Elder ford Todo fue muy Bueno. Yo encountre mi carro que andaba buscando y si tengo que recomendar a alguien que necesita le dire que visite Elder ford More

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Ceasar the salesman is great He is very helpful and made sure the deal was sealed!!! Great salesman!! He explained everything thoroughly and took outstanding measure to secure p He is very helpful and made sure the deal was sealed!!! Great salesman!! He explained everything thoroughly and took outstanding measure to secure purchase of the vehicle I wanted. More

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Great Service I was treated very well everyone was so helpful and nice I will be back again when it's time to purchase another vehicle. I would also recommend the d I was treated very well everyone was so helpful and nice I will be back again when it's time to purchase another vehicle. I would also recommend the dealership to my friends & family. More

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17 Explorer Thank you very much Cesar Castillo for help me to buy my second car your are the best salesman ever and I'm happy with all the people of Elder Ford. Thank you very much Cesar Castillo for help me to buy my second car your are the best salesman ever and I'm happy with all the people of Elder Ford. More

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