Cesar Cueva

I have left two voicemails and two messages with the receptionist requesting a call back. I have not received a response. My vehicle was serviced by your dealership and I noticed damage to the rims. I b receptionist requesting a call back. I have not received a response. My vehicle was serviced by your dealership and I noticed damage to the rims. I believe the service department at your dealership is not addressing customer concerns. More

by erazouki Verified Customer Verified Customer

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I was disappointed with the ultimate results of my issue when elevated to BMW customer service BUT was very pleased with the service, attitude and communication with the people at the dealership. The servic when elevated to BMW customer service BUT was very pleased with the service, attitude and communication with the people at the dealership. The service manager, Cesar, went out of his way to satisfy me. This is a well-run dealership. More

by MROUSSO Verified Customer Verified Customer

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Great dealership fast friendly and made me feel comfortable. Highly recommend them M5 is an awesome car comfortable. Highly recommend them M5 is an awesome car More

by DRGABRIELCHIU Verified Customer Verified Customer

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Problem was diagnosed quickly and correctly. An additional and potentially costly repair was discovered and tended to at the same time. An additional and potentially costly repair was discovered and tended to at the same time. More

by MROUSSO Verified Customer Verified Customer

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Was one of the worst experiences I have ever had at a BMW dealership. Zero communication and the service advisor tried to prevent me from speaking to the manager. My car was there for over a week and I had t dealership. Zero communication and the service advisor tried to prevent me from speaking to the manager. My car was there for over a week and I had to show up in person to get my car looked at. More

by JOEDICKSTEIN Verified Customer Verified Customer

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I went to the agency today, mid-morning. They were so busy that I couldn't even be attended. I was also told, that just to check on a simple problem I'd have to leave my car there for about They were so busy that I couldn't even be attended. I was also told, that just to check on a simple problem I'd have to leave my car there for about 3 days. There were 3 people waiting for a loaner car, but none was available at the moment for anyone. I'm glad the company is doing so well but not impressed with the lack of service. I was told I could halfway across town to see if I can get service. Or out of town. Is this the famous BMW car care? I'm thinking of selling my car for one that has accessible service. It won't be a BMW. More

by ERIFABIAN6 Verified Customer Verified Customer

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I went in for a simple oil change at BMW Santa Monica and left with a nightmare. They didn't fully close the oil drain cap. It flew off while I was driving on the freeway, causing oil to leak everywhere. My left with a nightmare. They didn't fully close the oil drain cap. It flew off while I was driving on the freeway, causing oil to leak everywhere. My car started malfunctioning, and I had to pull over in a panic, find a safe place to park, and then the car completely stopped working. I was stranded for three hours in the sun waiting for a tow truck. This kind of negligence is unacceptable — it could have caused a serious accident. I will definitely be looking into filing a case for negligence. I expected professionalism from a certified BMW service center, but this experience was anything but. Avoid this place if you value your car — and your safety. More

by MSAPARZADEH Verified Customer Verified Customer

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Danny the kind, thoughtful service manager is always available & runs an efficient, supportive team seamlessly. Cesar is also a gem! Long term team members; Cristal, Lando & Ramon make sure my visit is available & runs an efficient, supportive team seamlessly. Cesar is also a gem! Long term team members; Cristal, Lando & Ramon make sure my visit is comfortable, taking time to explain what's needed, whether air in the tires or the need to escalate service with new parts. Everyone I have interacted with at Santa Monica BMW has made the experience welcoming for the last several decades. More

by 085321VFYRVW// Verified Customer Verified Customer

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I brought my car in for routine oil change, but they returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick u returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick up the car it was not washed. They did not notify me about the cracked windshield and instead I had to point it out even though it was clearly visible as it stretched across the drivers side windshield. They argued with me about liability even though the car was spotless when I brought it in. At first they said it would be over a week before they had an appointment time to fix it. I asked that they order all the parts so that I could have my car back immediately. I dropped it off on a Tuesday morning and they told me it would be done on Thursday afternoon. Come Thursday they said Friday then come Friday they said Monday. It ended up taking them an entire week and then when they returned it, the windshield was scratched. Terrible communication throughout! I wouldn’t recommend this BMW to my worst enemy. They are unprofessional, rude, and don’t know what they are doing. Save yourself and don’t bring in your car here to service. Go to Beverly Hills BMW, they are outstanding! This place is disappointment every time I’ve ever been. More

by blakedsan Verified Customer Verified Customer

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Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

by bkneidinger Verified Customer Verified Customer

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