Cesar Cueva

The price was offensive but I had to get it done Crew was very helpful and grateful for the team but it feels like a scam would never recommend coming here. Especially for $900 for a battery like come on was very helpful and grateful for the team but it feels like a scam would never recommend coming here. Especially for $900 for a battery like come on that’s insane. At least wash my car for that. It came back even dirtier than I brought it in. The glass was all smudged. Whole ordeal took 4 hours. I am very annoyed by how this went down. Nothing against the guys who helped me they were friendly but seriously what a joke More

by HAYLEY.WILCOX Verified Customer Verified Customer

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They have great cars! Everyone was very friendly and made the whole process quick and painless. Great team. Everyone was very friendly and made the whole process quick and painless. Great team. More

by TM4 Verified Customer Verified Customer

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Professional, easy to schedule appointment. Rental car was easy too. Highly recommend this dealership and customer service Rental car was easy too. Highly recommend this dealership and customer service More

by JANISLEISHMAN Verified Customer Verified Customer

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The staff is always professional. Always a prompt greeting and I'm never there for more than 15-20 minutes while I explain what my vehicle needs are. Always a prompt greeting and I'm never there for more than 15-20 minutes while I explain what my vehicle needs are. More

by WILLIEJIMENEZ Verified Customer Verified Customer

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This dealership has the most incredible staff! !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond t !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond the call of duty to explain every detail to me perfectly so that there would be no doubt at all when I purchased my brand new BMW he was a joy to work with. I will definitely buy another car from Santa Monica BMW.!!! The gentleman in the office who took care of the paperwork was very knowledgeable also and very kind and very easy to work with!!! I even talked to the owner who was extremely kind and extremely knowledgeable and just a joy to speak with everyone from the owner to the Salesman to the gentleman who does the paperwork made me feel so ease buying this brand new BMW it was a pleasure to work with them!!! Guy White More

by GUYWHITE1959 Verified Customer Verified Customer

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Yes. Santa Monica BMW . Yes. Santa Monica BMW. Gave me a water bottle, was refreshing. Santa Monica BMW . Yes. Santa Monica BMW. Gave me a water bottle, was refreshing. More

by Person Verified Customer Verified Customer

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Krstyal at Santa Monica BMW was very helpful. There were a few challenges, I explained those to her, and she went above and beyond to fix the situation and offer excellent service. She was respon There were a few challenges, I explained those to her, and she went above and beyond to fix the situation and offer excellent service. She was responsive to my concern, worked with her team and communicated about it. I would recommend working with Krystal if you service your vehicle at SM BMW. SM BMW also has extended hours, you can drop your car at 7am and pick it up anytime before 7pm. More

by ANITA.M.PRENTICE Verified Customer Verified Customer

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Great service. Problems were identified and resolved very quickly. Much appreciated for the amaz9ng service. Thank you. Problems were identified and resolved very quickly. Much appreciated for the amaz9ng service. Thank you. More

by BASHIROT Verified Customer Verified Customer

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I have left two voicemails and two messages with the receptionist requesting a call back. I have not received a response. My vehicle was serviced by your dealership and I noticed damage to the rims. I b receptionist requesting a call back. I have not received a response. My vehicle was serviced by your dealership and I noticed damage to the rims. I believe the service department at your dealership is not addressing customer concerns. More

by erazouki Verified Customer Verified Customer

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I was disappointed with the ultimate results of my issue when elevated to BMW customer service BUT was very pleased with the service, attitude and communication with the people at the dealership. The servic when elevated to BMW customer service BUT was very pleased with the service, attitude and communication with the people at the dealership. The service manager, Cesar, went out of his way to satisfy me. This is a well-run dealership. More

by MROUSSO Verified Customer Verified Customer

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