Cesar Hernandez

⭐☆☆☆☆ I would strongly caution anyone considering purchasing a vehicle from Sun Toyota to pay very close attention to their paperwork and how this dealership handles your personal information. Whe purchasing a vehicle from Sun Toyota to pay very close attention to their paperwork and how this dealership handles your personal information. When I purchased my vehicle, Sun Toyota provided me with a USB drive containing my purchase documents. I later discovered that they had given me the WRONG USB. Instead of my own paperwork, it contained another customer’s confidential financial and purchase documents, including her FULL Social Security number. Let that sink in. Another customer’s complete Social Security number and private financial information were handed directly to me because of the dealership’s mistake. I immediately brought this to the attention of the finance department employee who sold me the vehicle. Cesar Hernandez. His response, over the phone, was: “It was an accident, I don’t know what to say, it happened.” That was essentially the extent of the response I received. Meanwhile, I am left without my own Ally Financial loan agreement and lienholder documentation, which I urgently need to register my vehicle and obtain my Illinois plates. I have had to chase the dealership for documents that should have been provided correctly at the time of purchase. I understand that mistakes happen. But mishandling another customer’s Social Security number and confidential financial records is not a minor paperwork mistake. It raises serious questions about this dealership’s handling of customer privacy, financial information, and basic responsibility. I have escalated the matter to dealership management and Morgan Auto Group and requested a formal investigation. I hope management takes this seriously, because customers trust dealerships with some of their most sensitive personal and financial information. That trust should mean something. My experience has been extremely disappointing. More

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Super negocio mi familia hizo acá con Ricardo y todo el equipo de suntoyota. 100% el mejor dealer equipo de suntoyota. 100% el mejor dealer More

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