Cesar Maldonado

Vallejo Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that you felt our team did not listen closely enough to your needs during your visit. Our goal is always to work with our customers to find a deal that makes sense for them, and we understand that communication and understanding your expectations are a very important part of that process. We’ll use your feedback as an opportunity to improve how we listen, communicate, and negotiate with our customers. I would appreciate the opportunity to personally speak with you and better understand what we could have done differently. Please reach out to me directly so I can see if there is anything we can do to earn back your confidence. — Mousa Saleh General Manager Vallejo Chrysler Dodge Jeep Ram

Vallejo Chrysler Dodge Jeep Ram responded

Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that you felt like family during your visit and that our team made you feel comfortable and never pressured. Providing knowledgeable, honest, and no-pressure service is exactly the experience we want every customer to have. Thank you for choosing Vallejo CDJR and for trusting our team. We truly appreciate your business and look forward to seeing you again! — Mousa Saleh General Manager Vallejo Chrysler Dodge Jeep Ram

Vallejo Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review, Linda! We truly appreciate you taking the time to share your experience. We’re especially happy to hear that you felt comfortable and never pressured when you walked through our doors. Our goal is always to listen to our customers, understand their needs, and work hard to find the best possible solution. We’re also glad our team was able to take the time to explain the process, help you access your documents, and even assist you after your visit when you had trouble opening an email. That level of support is exactly what we want every customer to receive. Thank you for trusting Vallejo CDJR and allowing our team to help you. We truly appreciate your business and look forward to being here for you whenever you need us! — Mousa Saleh General Manager Vallejo Chrysler Dodge Jeep Ram

Vallejo Chrysler Dodge Jeep Ram responded

¡Muchas gracias, Dolores, por compartir su experiencia! Nos alegra mucho saber que Ricardo les brindó un servicio excelente y que salieron muy contentos con la atención recibida. Es un gusto saber que se les mantuvo informados en todo momento y que el proceso fue claro y agradable para ustedes. Apreciamos mucho su confianza y su recomendación. ¡Aquí estaremos siempre para servirles!

Vallejo Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback. We’re sorry to hear your recent experience with our service department did not meet expectations. We take concerns like this seriously, especially when they reflect a change from prior visits. Your feedback will be reviewed by our management team so we can better understand what went wrong and address it with the appropriate staff. We appreciate you bringing this to our attention and regret that we missed the mark on this visit.

Vallejo Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet expectations and that you felt we did not follow through on what was promised. That is not the level of service we aim to provide, especially when it comes to preparation and clear communication. We take concerns like this seriously and will be reviewing this with our team to ensure we address where we fell short and improve moving forward. We appreciate you bringing it to our attention. If you’re open to it, we’d also like the opportunity to learn more about your visit so we can properly address it. – Mousa Saleh, General Manager, Vallejo Chrysler Dodge Jeep Ram