Cesar Melendez

Town East Ford responded

We are absolutely thrilled to hear about your positive experience during such a challenging time. We understand how devastating it can be to lose a vehicle you love, and we are honored that you chose to return to Town East Ford for your replacement. Your kind words about our team members who assisted you mean the world to us - they truly exemplify our commitment to going above and beyond for every customer. We are delighted that we could help you find another vehicle quickly and that you had such a smooth experience throughout the process. It brings us great joy to know you are a very happy customer, and we look forward to helping you with your dream car in the future.

Town East Ford responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that our team member provided such sweet and helpful service during your visit. Your kind words about our staff being wonderful to work with truly mean the world to us. We understand how important exceptional customer service is, and we are delighted that we exceeded your expectations. Having customers like you who appreciate our commitment to quality service makes everything we do worthwhile. We look forward to serving you for many years to come and continuing to earn your trust and loyalty.

Town East Ford responded

Thank you for taking the time to share your feedback about your experience. We are pleased to hear that Cesar provided excellent service and made your car buying experience better than you expected. Our team works hard to ensure every customer has a positive experience, and it sounds like Cesar delivered on that commitment. We are, however, concerned about the overall rating of your review, and would love to speak with you to learn what we could have improved upon during your visit. At your convenience, please reach out to Lance Smith at jsmith02@vtaig.com. We appreciate your business and look forward to hearing from you.

Town East Ford responded

Thank you for your wonderful feedback! We are thrilled to hear that our team was able to assist you in finding your dream Bronco. Providing exceptional service is our priority, and it’s rewarding to know that you felt supported throughout the entire process. We look forward to being a part of your future car purchases.

Town East Ford responded

Thank you for sharing your experience! We're so glad to hear that Cesar provided you with helpful, patient service and made the process smooth and efficient. It’s great to know you had a great time at the dealership—we truly appreciate your kind words and hope you enjoy your new vehicle!

Town East Ford responded

Thank you for sharing your experience! We're so glad to hear that Cesar went above and beyond to make your 2024 Bronco purchase happen. It’s always our goal to ensure every customer feels supported throughout the process, and we're happy Cesar delivered that kind of dedication. Enjoy your new Bronco!

Town East Ford responded

Thank you for the kind words! We're so glad to hear that Cesar provided clear communication and helped you find a price that worked for you. It's great to know he made the experience smooth and comfortable. We truly appreciate your feedback and hope you enjoy your new vehicle!