Cesar Nunez

A Masterclass in Deception: My $30,000 Mistake at Miami Lakes Auto Mall If you enjoy being lied to, manipulated, ignored, and ultimately defrauded, you’ll love Miami Lakes Auto Mall. My experience with t Lakes Auto Mall If you enjoy being lied to, manipulated, ignored, and ultimately defrauded, you’ll love Miami Lakes Auto Mall. My experience with this dealership was not merely unpleasant — it was Kafkaesque. I arrived for a scheduled appointment to purchase a specific car. No one knew who I was or why I was there. After considerable confusion, I was informed the car had already been sold — a textbook bait-and-switch. They offered me a different vehicle, which I ended up liking. We negotiated for hours, settled on a price, and I was prepared to finalize the deal — only to be told they “couldn’t release the car today” and I’d need to return the following day. Inconvenient, but not yet unforgivable. That changed the next day, when I returned with a $30,000 cashier’s check. They accepted the check, then promptly disappeared. When the salesperson resurfaced, she informed me there was now an issue with the title, and they couldn’t legally sell me the car after all. No explanation, no apology — just a vague shrug and a warning that it would take months to return my money if I requested a refund. To be clear: they took my money, admitted they could not deliver the product, and refused to return the funds. I was effectively held hostage. I had intended to leave Florida that day. Instead, I was stranded — for four full days — in limbo, lied to repeatedly, and promised things they never intended to honor. At one point, in an effort to contain the situation, a manager promised to cover the costs of my additional lodging and expenses. That, too, was a lie. A meaningless concession offered to placate me in the moment — and later denied entirely. Every day, I returned to the dealership hoping for resolution. Every day, I was met with a new excuse, a new face, and a new fabrication. The staff contradicted one another openly. I was told the car was ready by one employee, and still “under review” by another — within the same hour. No one seemed to know what was going on, or worse, they did and simply didn’t care. On the fourth day, I finally drove away in the car — exhausted, humiliated, and deeply uneasy. Within a week, I was forced to replace all four tires and both batteries — parts so obviously worn out that any competent inspection would have caught them. I doubt one was ever performed. And yet, that was not the end. I spent the next five months calling, texting, and emailing in pursuit of my car’s title and registration. My messages were ignored. My calls went unanswered. When someone did pick up, I was given a new story each time — all of them false. I bought the car in March. I did not receive legal ownership documentation until July. This dealership is not just disorganized. It is deceptive by design. The chaos is not incidental — it’s part of the business model. They rely on confusion, stall tactics, and misinformation to wear customers down, delay accountability, and avoid delivering what they’ve promised. Miami Lakes Auto Mall is a cautionary tale in modern commerce — a vivid reminder that not all theft involves masks and crowbars. Sometimes, it wears a polo shirt and hands you a pen. Avoid this dealership at all costs. Protect your time, your money, and your sanity. Do not step foot inside. More

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It is the most complete Automall with the best American, Japanese and Korean brands. Excellent service for sale and after sales. 100% recommended Japanese and Korean brands. Excellent service for sale and after sales. 100% recommended More

by ARMANDO5873 Verified Customer Verified Customer

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Cesar Nunez did a spectacular job insisting us finding our new ride 5 stars to him our new ride 5 stars to him More

by SAINTHELENELOUIDOR8 Verified Customer Verified Customer

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Buenas tardes, me atendieron muy profesional ,en especial el vendedor Cesar ,asi como el manager de venta y excelente trato y profesional el financista que cerro mi negocio,en general muy complacido por la e el vendedor Cesar ,asi como el manager de venta y excelente trato y profesional el financista que cerro mi negocio,en general muy complacido por la experiencia y el intercambio More

by YOBIERQUISBERNAL Verified Customer Verified Customer

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