Chad Armstrong

I had. a fantastic experience buying my X1 from this dealership, after looking around for some time and making decision on witch make I have to go with. W a fantastic experience buying my X1 from this dealership, after looking around for some time and making decision on witch make I have to go with. Wilson Dowridge, the sales consultant, was knowledgeable, patient and helpful throughout the. process. Wilson, took all the time necessary to answer my questions - I bet he does that with everyone of his customers- explained. the vehicle's features like he. wants for him, and never made me feel pressured. Chad Armstrong, the finance manager, professional and transparent. Chad, explained the financing options and available coverage in a way to understand without trying to push or sell unnecessary products. Nana Hagan, the sales manager, made the entire purchase smooth. From selecting the vehicle to finalizing the. transaction every person of this group went above and beyond and together to make sure I was comfortable. It is rare to find a team in the car business that values trust and customer satisfaction like this. I truly appreciate their integrity and character. I should and could give 5 stars, but the transaction was not flawless 100% and was almost falling apart because of an other manager attitude, fortunately the team was completely different, professional and genuinely cared to making the process right. Character and customer service! Respectfully. More

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Jack O’Donovan at BMW of Sudbury was absolutely outstanding from start to finish. This was not the easiest transaction because I had a trade with significant negative equity and there were a lot of outstanding from start to finish. This was not the easiest transaction because I had a trade with significant negative equity and there were a lot of moving pieces, but Jack was patient, responsive, transparent, and worked incredibly hard to get the deal done. What impressed me most was that Jack never made the process feel pressured or complicated. He communicated with me throughout the entire process, answered every question, worked with his team to find solutions, and ultimately helped put together a deal that allowed me to get back into a BMW X5, which is exactly what I wanted. Even when some last minute issues came up with my trade, Jack stayed involved and helped work through everything rather than simply telling me it could not be done. That level of customer service is increasingly difficult to find at dealerships. I have owned several BMWs over the years, and Jack is easily one of the best sales professionals I have dealt with. Professional, personable, knowledgeable, straightforward, and genuinely interested in making sure I was happy with the outcome. I could not be happier with my new X5 xDrive50e or the experience at BMW of Sudbury. If you are considering a BMW, I highly recommend asking for Jack O’Donovan. He earned my business and will absolutely be the first person I call when I am ready for my next BMW. More

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The dealership is very clean and updated. The staff I encountered were helpful, friendly, and knowledgeable. Great, clean bathrooms too! The staff I encountered were helpful, friendly, and knowledgeable. Great, clean bathrooms too! More

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Andrew and Ken were excellent. Appreciated the no pressure approach, the process was as easy as buying a car can be. Highly Recommend Appreciated the no pressure approach, the process was as easy as buying a car can be. Highly Recommend More

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- Gave dirty interiors for the delivery - new scratches on the car which were not present during the test drive. Upon requesting resolution was offered a check to get it fixed. - not great at delivering on the car which were not present during the test drive. Upon requesting resolution was offered a check to get it fixed. - not great at delivering a new car experience for a first time BMW owner. - the 5 day return period was exhausted in paperwork. More

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Evan was fantastic to work with! He was transparent and kind. We couldn’t have had a better experience! He was transparent and kind. We couldn’t have had a better experience! More

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Everyone here was incredibly friendly, and Nicholas stood out as the best agent. He was welcoming, professional, and genuinely helpful throughout the entire process. As a car salesman, he really took the tim out as the best agent. He was welcoming, professional, and genuinely helpful throughout the entire process. As a car salesman, he really took the time to understand what I needed and guided me toward the right car without any pressure. I truly appreciate his support and would highly recommend him to anyone looking for a great car-buying experience. More

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Excellent attention to clients' needs and wants! Were able to fulfill our individual orders with no hesitation! Were able to fulfill our individual orders with no hesitation! More

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My team was incredible! Jack O’Donovan was quick to respond to all my questions and guide me through the process since we had not yet met in person. I think everything was s Jack O’Donovan was quick to respond to all my questions and guide me through the process since we had not yet met in person. I think everything was seamless. I then had a thorough tutorial with Julia Ladd, superb! Financing went smoothly as well with Chad Armstrong. Also, a quick shout out to Justin who got me on the right track after my initial phone call. At the end of the day Jack walked me out to review a few details so I would feel perfectly at ease driving to the Cape that night. I would highly recommend BMW of Sudbury! And, I love my new SUV X1. Thank you all! Best, Doreen Kieffer More

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Communication between the entire “team” was minimal and frustrating. Problem with prompt responses when seeking answers. frustrating. Problem with prompt responses when seeking answers. More

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