- Aaron Bairos
My wife and I have now purchased three vehicles from this dealership. This time around we were going back and forth between buying vs leasing. Pranav and his staff were extremely patient with us going over what our options were and most importantly what worked best for our lifestyle. We felt welcomed and well taken care which is something that I can’t say about many dealerships we’ve visited. We are extremely pleased with our purchase. This dealership has it all; in addition to the helpful staff, the dealership itself is kept effortlessly clean and takes pride in making their customers feel as comfortable as possible. Thank you Pranav and Christian for all your help and ensuring a seamless buying experience.
Wanted to take a moment to review my first experience with BMW of Sudbury. All I can say is WOW. The team at this dealership is top class. From the moment I walked in the door to the moment I picked up my keys, I was sincerely impressed. The customer service, genuine care, and attention to detail was superb. Charlie Karkatedes was instrumental in my sale process along with GM Pranav Gil, General Sales Manager Jason Herndon. Cannot say enough good things about these gentlemen. Best Car buying experience I've ever had.
For more than a decade, I have had the good fortune of being assisted by Colleen Silver and Kamal of BMW of Sudbury Service department. Each service inquiry, appointment and conversation has always been handled with a 5 star level of service.
Colleen exemplifies everything one could ask for in customer service. Her understanding of an issue, her strong communication, her caring and her follow through from setting an appointment to closing it out reflect her strong skills and commitment to her clients.
Kamal's keen knowledge of BMW cars, his explanations to the owner and his overall caring one is satisfied is truly outstanding. As a BMW driver, having the opportunity to know and learn from Kamal is an exceptional experience.
Since 2001, I have owned 7 BMW X5s, a 5 and a 7 series sedan. As the owner, servicing of these vehicles with Kamal and Colleen's input has added to the ultimate driving experience which BMW proudly promotes.
No other service foreman or client advisor could match Kamal and Colleen.
Employees Worked With
Other Employees :
Kamal - Service Department Foreman - My experience with Kamal was also 5 star *****