Everything went well the day.of this most recent visit.
The vehicle had an oil change and tire rotation. The air filter and cabin air filter were changed. Is that normal at 20, 000 miles?
The vehicle had an oil change and tire rotation. The air filter and cabin air filter were changed. Is that normal at 20, 000 miles?
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by judy.svenddal
Verified Customer
Verified Customer
Feb 18, 2020 -
Rapids Honda responded
Hello Judy,
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive service experience If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
"Great staff"
I've had both of my vehicles in for an oil change and various repairs, and each time the whole staff I have dealt with has been friendly and courteous
I've had both of my vehicles in for an oil change and various repairs, and each time the whole staff I have dealt with has been friendly and courteous. I have dealt with Chad for years, and he is the best!
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by armst22
Verified Customer
Verified Customer
Feb 13, 2020 -
Rapids Honda responded
It has been a pleasure serving you. Quality customer service is always our number one priority so we're happy to hear that we met your expectations. Thank you again for choosing Rapids Honda and for being a loyal customer.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I was in to get an oil change. Chad greeted me and was
very friendly! Waiting area was welcoming and timing was great! Everything went well.
very friendly! Waiting area was welcoming and timing was great! Everything went well.
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by mrahn84
Verified Customer
Verified Customer
Feb 11, 2020 -
Rapids Honda responded
Thank you so much for your five star review.
Here at Rapids Honda, customer satisfaction is our #1 priority. We always do your best to make sure our customers leave with the car they desire!
We are glad to hear you enjoyed your experience with Chad. It was a pleasure having you at the dealership.
Sincerely,
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Dropped my car off for warranty appt, shuttle brought me
home and pick up in a timely fashion service was on time and done well.
home and pick up in a timely fashion service was on time and done well.
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by malloryL
Verified Customer
Verified Customer
Other Employees Tagged:
Austin Chandara, Shuttle driver
Feb 06, 2020 -
Rapids Honda responded
Hi Mallory, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. If we can be of further assistance, don't hesitate to let us know!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Oil change
I got my oil changed, bought a tire, had tires rotated. They did what they said in an appropriate amount of time. Love the car wash.
I got my oil changed, bought a tire, had tires rotated. They did what they said in an appropriate amount of time. Love the car wash.
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by nanan
Verified Customer
Verified Customer
Feb 05, 2020 -
Rapids Honda responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Great service this oil change and the last, also very
quick and efficient. Love the coffee machine and popcorn in the waiting room every time
quick and efficient. Love the coffee machine and popcorn in the waiting room every time
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by maria_gardinier
Verified Customer
Verified Customer
Other Employees Tagged:
Austin Chandara
Feb 05, 2020 -
Rapids Honda responded
Hi Maria, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Service was goodPeople were pleasant Pricing was
Service was good
People were pleasant
Pricing was fair
Location was easy to access
They service my make of vehicle, and so I’m happy they are now
Service was good
People were pleasant
Pricing was fair
Location was easy to access
They service my make of vehicle, and so I’m happy they are now in the area
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by tjb_web
Verified Customer
Verified Customer
Feb 03, 2020 -
Rapids Honda responded
Hi,
Thank you so much for your kind words, and for taking the time to leave us your feedback! We will share your comments with the rest of our team. We look forward to seeing you again in our new location!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
This dealership really cares and focuses on the customer.
The employee, who works as customer consigere,, was awesome. She made my wait time go by quicker. About the only thing that is a nuisance, is all of
The employee, who works as customer consigere,, was awesome. She made my wait time go by quicker. About the only thing that is a nuisance, is all of the customer surveys.
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by tommyarland
Verified Customer
Verified Customer
Other Employees Tagged:
Austin Chandara, Kevin Kue, Ryan Mickelson, Amanda Molitor
Feb 03, 2020 -
Rapids Honda responded
Hi Tommy,
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Sincerely,
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The team is great to work with. They are very friendly
and bend over backwards to meet your needs. I would recommend this dealership to any and all people.
and bend over backwards to meet your needs. I would recommend this dealership to any and all people.
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by lmchambl
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Lee, Nick Mcdonald, Katie Young
Feb 02, 2020 -
Rapids Honda responded
Wow! Thank you so much for this great 5-star review. Thanks for choosing Rapids Honda and helping to share the word about us. We’re here for you anytime!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I brought my 2019 Passport in to diagnose and fix the
reason the rear hatch would not open with my foot sweeping under the rear bumper. This is the 2nd time I have had it with the service dept for the sa
reason the rear hatch would not open with my foot sweeping under the rear bumper. This is the 2nd time I have had it with the service dept for the same problem
The service manager was excellent in trying to fix the problem
This apparently is a known problem when car is equipped with the trailer hitch option
Ultimately the problem was not resolved and not because of lack of understanding or professionalism on the service staff but a clear defect with the product itself
I will give it a short time and bring it in one more time to hopefully getting the problem fixed or will look into another course of action
Again the staff has tried their best to fix this and this is the only reason I am going to give them time to get a fix from Honda
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by ceskoog
Verified Customer
Verified Customer
Jan 29, 2020 -
Rapids Honda responded
It's fantastic to hear that our staff provided you with great customer service while assisting you with your 2019 Passport service appointment! We truly appreciate the opportunity to try to work out any issue with your vehicle. Thanks for choosing our dealership!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com