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Chad Zastrow
412 Reviews
412 Reviews of Chad Zastrow
December 12, 2019
Great Customer Service Nice to work with a dealership that realizes and importance of customer service. Thank you for making our first visit a pleasant one. We will definit Nice to work with a dealership that realizes and importance of customer service. Thank you for making our first visit a pleasant one. We will definitely be visiting again. More
by CSHER0807
Verified Customer
December 11, 2019
New Car Service Chad Zastro was Great to work with! He is very experienced and helpful, and was able to answer all questions I had. He is a great confidence boost for Chad Zastro was Great to work with! He is very experienced and helpful, and was able to answer all questions I had. He is a great confidence boost for Rapids Honda! More
by bills10
December 01, 2019
Issues noticed after getting home First visit was for an oil change. When exiting my garage (I had been home after the oil change for about an hour) I noticed several spot of fresh oil First visit was for an oil change. When exiting my garage (I had been home after the oil change for about an hour) I noticed several spot of fresh oil on my garage floor. Concerned, I check to be sure the new oil filter didn’t have fresh oil around the seal and that the oil cap was snug. After a day or two there was no more fresh oil on my garage floor. Just a clean up job. Spilled oil during the oil change must have been the culprit. Second visit was to replace (as per recall) the passenger side air bag and an oil change in my wife’s 2010 Fit. When she took it to work the following Monday she noticed the upper glove box opened/closed with some difficulty.. I took a look and saw right away that the dash board cover (that sits on top of the airbag) is bowing up right in the middle of the glove box causing the parts to rub together. I tried to press it down but stopped short not wanting to set off the airbag. Just grateful I had coupons for the oil changes. Attention to detail seems to be overlooked by the technicians. More
by d.shields1000
November 28, 2019
Service department I called Rapids Honda to see about some needed preventive maintenance that was necessary due to the higher mileage on my Accord and my regular dealers I called Rapids Honda to see about some needed preventive maintenance that was necessary due to the higher mileage on my Accord and my regular dealership, due to the length of time needed, was unwilling to assist me to get back and forth. Not so with Rapids Honda. I was connected with Chad Zastrow in the service department, who was a real pleasure to work with in resolving my issues. We made an appointment, he solved my transportation issues, made sure the price quoted was competitive and even saved me a good deal of money when it was found that I had forgotten that one of the issues had been completed a year prior. From first to last it was a very good experience and in the future I will be doing all my business with Rapids Honda. More
by 01jeffmac
November 26, 2019
Awesome service Stopped in for service, they got me in the same day. They were very professional and were great to deal with ! I would highly recommend Stopped in for service, they got me in the same day. They were very professional and were great to deal with ! I would highly recommend More
by normanjeremy
Other Employees Tagged: Shane Stegeman , Austin Chandara, Steve Olson
November 18, 2019
Typical dealership experience I came in for an airbag recall. They also did a maintenance check, even though I didn't want one. They told me my air filter, cabin filter and transmi I came in for an airbag recall. They also did a maintenance check, even though I didn't want one. They told me my air filter, cabin filter and transmission fluid needed changed. When I got home with my car, the air filter had not been clipped back into place. I changed that out. I have not yet changed the other two things on there "list". Hopefully they didn't leave those items unsecure also. The staff was friendly and polite, dealership was clean. More
by seli0049
Other Employees Tagged: Mechanic unknown
November 17, 2019
Friendly and helpful! I recently had my oil changed at the new Honda dealership in Coon Rapids. Very pleased with their service. He showed me where the waiting area, coffee I recently had my oil changed at the new Honda dealership in Coon Rapids. Very pleased with their service. He showed me where the waiting area, coffee, popcorn and where the restrooms were located. Washed my car too:) I will definitely come back! More
by jkdalt0
November 11, 2019
Oil change Chad was great. I couldn't have been treated any better. Good personality and got the job done quickly. I plan on calling him for all my service nee Chad was great. I couldn't have been treated any better. Good personality and got the job done quickly. I plan on calling him for all my service needs in the future. More
by pilotman
October 30, 2019
Great service Chad was terrific and the service was fast. Felt like a new vehicle again! I was even able to pickup on my lunch break and they just called me when it Chad was terrific and the service was fast. Felt like a new vehicle again! I was even able to pickup on my lunch break and they just called me when it was done. So convenient! More
by SALLY
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