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Chad Zastrow
412 Reviews
412 Reviews of Chad Zastrow
October 29, 2019
Experience Dependent on Employee The first time I went to Rapids Honda for service it was great. Austin went over and above to create a good experience and was extremely courteous and The first time I went to Rapids Honda for service it was great. Austin went over and above to create a good experience and was extremely courteous and maintained great communication. The second time I went to them for service left much to be desired. I called ahead on Friday, September 20 to see if they had the part I needed. I got transferred around a bit, first talking with service, then being transferred to parts to see if they had the part in stock, and then being transferred back to service to schedule my appointment. The second time I spoke with service, I spoke with Chad. I informed him that the part needed to be ordered but they told me it could be here by the following day (Saturday). That day didn't work for me so I scheduled my appointment for the following Monday. He told me I would be all set and that the work would only take 15-20 minutes to have a license plate bracket put on my vehicle. However, I didn't have a lot of confidence after the conversation that he was going to get things set up and ordered. After talking with Chad, I called back to Rapids Honda to talk with the parts department, let them know I had just scheduled an appt with Chad for 1:00 on Monday, Sept 23 and that the part needed to be ordered. I don't remember the name of the person I spoke with, but the man said he would go talk with him to make sure it got ordered. I showed up for my appointment at 1:00 on Monday, checked in with Shawn, and then proceeded to wait for 40 minutes only to be told the part was never ordered. I understand mistakes happen. However, when Shawn got a hold of Chad, Chad told him that he never ordered the part because I was going to get back to him on other work I wanted to have done on my car. When I had called I never mentioned anything else I wanted done on my car. I have worked in customer service for 8 years and understand that when you're working with a lot of people it's easy to get customers mixed up. Even so, when I was told that I would be good to go for Monday at 1, that means no action was taken to ensure the part was in for that appointment even though I spoke to two people about it and rather than taking ownership of it, I was blamed for it. I took extra proactive effort on the front end to call a second time, waited around for 40 minutes and then got told it was because I didn't call back. I'm normally easygoing when mistakes happen, but I was so upset that I called other places I've worked with to price out getting the work done elsewhere. I was very unimpressed with my experience and how a mistake was handled. I did come back the next day because every other place was going to be significantly more expensive since it was a Honda-specific part. I worked with Shane who was so on top of things, got me in a out quickly, was friendly... all I could think was "why couldn't I have worked with him the first time around?!" He was GREAT! More
by CP
Verified CustomerOther Employees Tagged: Shane Stegeman, Shawn Richter , Moua Xiong
October 29, 2019
Great Service I worked with Chad Zastrow who worked tirelessly to resolve an electrical problem with my Civic. He was very friendly and did a great job at staying i I worked with Chad Zastrow who worked tirelessly to resolve an electrical problem with my Civic. He was very friendly and did a great job at staying in touch with me every day to communicate the status of his work. It wasn't an easy job but he remained tenacious and gave me every confidence he had the matter under control - which he did. I wouldn't think twice about using Rapids Honda service again! More
by sdfili
October 15, 2019
great service Always friendly and ready to go the extra mile. They want to make sure everything is good for you. Always with smile and always ready to help. Always friendly and ready to go the extra mile. They want to make sure everything is good for you. Always with smile and always ready to help. More
by fayeellen
Other Employees Tagged: Jihan Moore, Katie Young
October 08, 2019
for serviced manager only Chad is great to have help with your service needs. He's always got a smile and good sturdy hand shake. He does what he says he's going to do in a t Chad is great to have help with your service needs. He's always got a smile and good sturdy hand shake. He does what he says he's going to do in a timely manner. More
by river19562003
October 07, 2019
Chad Zastrow is the reason I now have service done on my Honda at Rapids Honda. I’ve worked with Chad for many years. He is an honest, ethical service manager. is the reason I now have service done on my Honda at Rapids Honda. I’ve worked with Chad for many years. He is an honest, ethical service manager. He has only suggested service that I need —- goes out of his way to help me and recommend needed items. I trust him implicitly!!! More
by tjpmoose
October 07, 2019
Best dealership we have ever dealt with We bought a New Pilot and we felt we got a very good price. We traded in our current vehicle at the same time, it was very easy. We have free oil chan We bought a New Pilot and we felt we got a very good price. We traded in our current vehicle at the same time, it was very easy. We have free oil changes and car washes. Each time I visit I am greeted right away and everyone is very professional. We will definitely be back for the next vehicle. More
by 2019Pilot
Other Employees Tagged: Jake Braun
October 04, 2019
Customer Oriented Service I had the best experience working with the Rapids Honda staff. All work was done in a timely manner with the highest quality. Customer service repre I had the best experience working with the Rapids Honda staff. All work was done in a timely manner with the highest quality. Customer service representatives are the best based on my many years of the Honda cars ownership. More
by eugene.pisarenko
Other Employees Tagged: Shane Stegeman
October 04, 2019
Call ahead or drive in - always great service! Because it's true! We brought our 'breakfast sandwich' in while waiting for an oil change and the work was done before our breakfast! Fast service, Because it's true! We brought our 'breakfast sandwich' in while waiting for an oil change and the work was done before our breakfast! Fast service, great work! We'll be back again...with or without our food. More
by Jackie
October 04, 2019
Friendly and Knowledgable. After noticing a new Honda Dealer had opened in my neighborhood I decided to give them a shout. The appointment was easy to schedule, from the moment After noticing a new Honda Dealer had opened in my neighborhood I decided to give them a shout. The appointment was easy to schedule, from the moment I pulled into the service drive the advisor (Chad) was great. He was very knowledgeable and made me feel very confident in his team. I was in for routine service and new tires. Pricing was competitive, the turn around was quick. They have a very nice waiting area which is major for me! You will be seeing me again Rapids Honda! Thank You. More
by rcpearson
Other Employees Tagged: Andrew Nelson
October 04, 2019
oil Change/AC REPAIR Polite, welcoming, speedy-helpful. Waiting area clean and up to date. Popcorn nice addition. Was greeted very quickly when I drove in and was dealt Polite, welcoming, speedy-helpful. Waiting area clean and up to date. Popcorn nice addition. Was greeted very quickly when I drove in and was dealt with immediately PS. I got 4 emails on this survey-overkill More
by judyhunter24
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