Charlene Salyers

Great people providing great service Always professional and attentive to the needs of the individual customer. They take the time to understand want you want in a vehicle and don't just Always professional and attentive to the needs of the individual customer. They take the time to understand want you want in a vehicle and don't just try to convince you to buy what they have to sell. More

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Inability to diagnose and resolve I have been to the dealership 4 times with the same wobbling sound in the right rear area. On the 4th trip they told me they will no longer deal wi I have been to the dealership 4 times with the same wobbling sound in the right rear area. On the 4th trip they told me they will no longer deal with me. I sat with the foreman, technician Ed and the Service manager. The service manager told me he will no longer work on my vehicle and that were "done". There is an obvious issue noise occurring in the right rear wheel area and after number of false diagnosis and due to the false diagnosis I spent over $3,500 and even on the last visit I was told to basically leave without resolution. The inability to properly diagnose the issue by the foreman and mechanics has left me in a corner and bunch of expenses. This vehicle is under warranty; however, they tried every bit to blame me for the issues. I am exhausted with the amount of troubles from this dealership. I spent $3500 because they told me wheels are bad, so I put 2 other wheels and noise still occurred. Even after buying brand new tires, the noise still occurred but they did everything to blame the tires, which made me buy another set of tires and not to mention the $350+ in balancing and installation of all of this all due to the false diagnosis. At the end after I did everything they asked me to, I am still having an issue that is unresolved. They told me on the 4th visit that they will no longer work with me and this is absolutely frustrating. More

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Excellent Chris Walker is an awesome salesman and even went the extra by going out to program our garage door open. He is like family. We love him. Chris Walker is an awesome salesman and even went the extra by going out to program our garage door open. He is like family. We love him. More

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Chris Walker Amazing Service My second time buying a Mercedes from Chris and he never missed a beat. He new my price range and went the extra mile to help me find the perfect car. My second time buying a Mercedes from Chris and he never missed a beat. He new my price range and went the extra mile to help me find the perfect car. He was never pushy and never tried to up sell. It was just an over all very pleasant experience and I love what he found for me! More

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G63 PURCHASE The experience with the M/B Group at Cincinnati has been great. I have been dealing with the highly professional 'ZACH GLUTZ", for over 20 years and The experience with the M/B Group at Cincinnati has been great. I have been dealing with the highly professional 'ZACH GLUTZ", for over 20 years and it has been a very trusting/comfortable relationship. He is the best!!!!! The support in service with Charlene and her team has also made an additional reason to continue to buy MB... More

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Repeat Customer I bought my first Mercedes from Zach Glutz in 1996, and I just leased my 4th one through him. I'm obviously sold on the quality of Mercedes, and Zach I bought my first Mercedes from Zach Glutz in 1996, and I just leased my 4th one through him. I'm obviously sold on the quality of Mercedes, and Zach has made the selection and purchase process stress-free and painless. It almost feels routine now. Charlene Salyers has been my service contact for many years now as well, and she is a real pleasure to work with - always very helpful and patient. A number of times we have been able to solve my problem over the phone, rather then me having to take the car in. More

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Awesome Experience as Always I purchased my third vehicle from Mercedes Benz of Cincinnati a couple of weeks ago. I think it goes without saying after 3 vehicles over 8 years, I I purchased my third vehicle from Mercedes Benz of Cincinnati a couple of weeks ago. I think it goes without saying after 3 vehicles over 8 years, I obviously would highly recommend this dealership. Each time I have purchased a vehicle the service has been phenomenal. Chris Walker our Sales Associate, who we have worked with on each deal, always works to understand our needs ie. features desired, desired price point, etc and then provides a list of vehicles he thinks would meet our needs. They have always been more than far on trade value and each deal has taken only about an hour which I really appreciate. But best of all is the vehicle I leave the lot in. More

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Excellent service and superior products. The staff are very helpful and friendly. They tried to explain in details the vehicle's features and they try to offer to you what you need. They give The staff are very helpful and friendly. They tried to explain in details the vehicle's features and they try to offer to you what you need. They give sound advise and gives you fair price. They do not hustle you with offers that you do not need. More

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Purchased E350 from Chris Walker Found the right E350 at the right price and all with a fantastic unlimited mile warranty! Thanks to Chris Walker and his being patient as we sorted t Found the right E350 at the right price and all with a fantastic unlimited mile warranty! Thanks to Chris Walker and his being patient as we sorted thru the inventory. Service is great and they always go the extra mile to make sure my wife and I never miss beat delivering the cars to our door if needed. Thanks to the whole Mercedes of Cincinnati team! More

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Excellent experience We highly recommend MB of Cincy. Zach treated us with great care and respect. He made he process easy, and stress free. We got a very good deal on We highly recommend MB of Cincy. Zach treated us with great care and respect. He made he process easy, and stress free. We got a very good deal on a beautiful car. Great follow up service after the sale too. Charlene in service was great, with very thorough attention and communication. We are very impressed with MB Cincy! More

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