Charles Chitava

I recently purchased a used truck here at Murgado Ford. My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the 172 ford inspection, I have yet to receive that form. After a few days of driving my truck the check engine light came on. I went to Murgado to figure out what was going on. When I purchased the vehicle I was given a 6 month warranty to cover issues with the vehicle. They were originally going to charge me for the inspection, but after a conversation of how I have only had the car for 2 weeks and lights are popping up, they decided to waive the inspection fee. They found that the Evap sensor needs to be replaced and the airbag sensor. This is going to cost almost $4k in which they said they will not be covering because it is not a "major engine issue." With a damaged Evap I can't get my car smogged and a faulty airbag sensor can become dangerous for obvious reasons. If they had done the 172 inspection in which they still have not given to me, these issues would have come up & most likely would have been addressed prior to placing the vehicle for sale. The salemans I worked with when buying the truck was awesome and I have no complaints with him, I have an issue with those in a higher position than him refusing to fix their mistake. Be mindful shopping here. More

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Charles, Julio and Ryan went beyond my expectations. I would highly recommend murgado ford to my family and friends. I would highly recommend murgado ford to my family and friends. More

by Adam Verified Customer Verified Customer

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Overall good sales experience. Had the typical price negotiations so that was normal. Vehicle selection was great, seemed to have plenty of what we were looking for in every color. Had the typical price negotiations so that was normal. Vehicle selection was great, seemed to have plenty of what we were looking for in every color. Only issue would be vehicle knowledge, a few features they were not sure of and didn't know what it was equipped with. More

by police1650 Verified Customer Verified Customer

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Luis is very professional and courteous. Looking forward to doing more business with him in he future! Looking forward to doing more business with him in he future! More

by Tahj.Mcdaniel Verified Customer Verified Customer

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Thanks for a great buying experience. Everything was perfect and I look forward to doing more business in the future. Everything was perfect and I look forward to doing more business in the future. More

by Randy Verified Customer Verified Customer

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Service bay was very busy on the day I arrived, but the Murgado team was very professional and attentive, and got me back on the road quickly Murgado team was very professional and attentive, and got me back on the road quickly More

by hspaepen Verified Customer Verified Customer

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It’s gone downhill since I brought my last car in 2021 Maybe it takes a while for them to adjust Maybe it takes a while for them to adjust More

by bcrossley78 Verified Customer Verified Customer

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