Charles Johnson | Page 5

My service advisor Joseph is amazing. He is very attentive and helpful. Always available to help and is the only reason I keep coming back to this specific dealership. He is very attentive and helpful. Always available to help and is the only reason I keep coming back to this specific dealership. More

by LAUREN.HOLLOWAY525 Verified Customer Verified Customer

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From start to finish the sales team was fantastic getting me into a new vehicle. This is my second vehicle from this dealership and I would highly recommend them to everyone. me into a new vehicle. This is my second vehicle from this dealership and I would highly recommend them to everyone. More

by KLINK76 Verified Customer Verified Customer

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Staff is very helpful and courteous and make you feel like you went in the family like you went in the family More

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Helpfulness and attitude of staff, how pleased with the standard work, general satisfaction overall, quality of contact about vehicle standard work, general satisfaction overall, quality of contact about vehicle More

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On 10/22 we purchased a 2023 Sante Fe Plug-in Hybrid. To date, the purchase experience at Antwerpen Hyundai in Clarksville Maryland has been particularly good. Given today's new auto sales market, we fou To date, the purchase experience at Antwerpen Hyundai in Clarksville Maryland has been particularly good. Given today's new auto sales market, we found Antwerpen to be reasonable and willing to work with us. No markups. No loaded addendum stickers to the Monroney. No add-ons other than the extended warranty options presented when meeting with dealer Finance - but buyer's choice. Lots of value for the price. While we have owned Hyundai/Kia products in the past, we were looking for a Toyota this time. Toyota is purposely not shipping enough quantities to the US for inventory recovery as they make better margins per unit by shipping to the rest of the world. We witnessed Toyota dealers adding significant markups ($7K to $20K) to survive. Sad, but it is not the consumer's problem to fix their situation, nor must a consumer wait for a configuration they want to buy at exceedingly high prices. Consumers should avoid giving Toyota and their dealers leverage that motivates unaffordable and unreasonable practices and prices when there are high value alternatives available. Antwerpen's offer could not be refused. Our salesperson, Charles, was knowledgeable and responsive. Most negotiations took place remotely. Once the OTDP was established, we test drove the car and purchased it the same night. Overall, it has been a very refreshing and pleasant experience with no pressure. We would recommend Antwerpen to others. Jack said yes. More

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The dealership was very open and kind. Everyone is very down to earth and I appreciated them reaching out to me so quickly. Everyone is very down to earth and I appreciated them reaching out to me so quickly. More

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We had a great experience at Antwerpen Hyundai in Clarksville. No hassle, no pressure, excellent buying experience. Love my new Hyundai! Clarksville. No hassle, no pressure, excellent buying experience. Love my new Hyundai! More

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I am writing this review after an incredibly frustrating experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I th experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I thought I'd give Genesis a try and purchased a 2022 Genesis GV-70. This was, regrettably, a decision I've come to regret deeply. Recently, I paid a substantial amount for a map update on my vehicle. Unfortunately, following the update, none of my connected services worked. One would expect an immediate and thorough response to such a serious issue from a car dealership of this stature, but the reality was starkly different. I spent an agonizing 34 minutes on hold, waiting to speak with a service representative to come back and address the issue, to no avail. This kind of customer service is incredibly disappointing, especially for someone coming from a Mercedes Benz background where the service has always been white-glove and top-notch. The Antwerpen tagline "Jack Says Yes" seems to ring true only when it comes to taking your money. Once you've parted with your hard-earned cash, it appears "Jack Says No" to providing the quality service that the customer has paid for. The difference between the promised service and the actual service was night and day. I was hoping for the same level of excellent service I received as a Mercedes Benz customer at Antwerpen Clarksville, but unfortunately, the service here is the opposite of white glove. My experience has been very disheartening, and I'm left questioning my decision to switch brands. My advice to anyone considering purchasing a vehicle here would be to proceed with caution. In my experience, the quality of customer service after your purchase may not live up to your expectations or the price you pay. More

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Charles greeted my daughter and I as we were looking at Venue’s. Decided on Kona. He was professional, personable and knowledgeable. I have texted him since I bought the car and received quick response!! Venue’s. Decided on Kona. He was professional, personable and knowledgeable. I have texted him since I bought the car and received quick response!! More

by donnarollins901 Verified Customer Verified Customer

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Excellent service. Everything was ready when we arrived. Charles was very knowledgeable. We were in and out in less than 3 hours. Dealership was willing to honor price Everything was ready when we arrived. Charles was very knowledgeable. We were in and out in less than 3 hours. Dealership was willing to honor price on Hyundai’s national site. More

by Beth Chornak Verified Customer Verified Customer

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