Charles Wiebel
Charles Wiebel at Ed Morse Chevrolet Buick GMC
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Charles Wiebel

Service Advisor

Ed Morse Chevrolet Buick GMC

501 US-61 BUS
Muscatine, IA 52761

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4.8
149 Reviews

Dealership Experience

2 yrs, 4 mos

Industry Experience

8 yrs, 7 mos

Languages Spoken

English English

4.8

149 Reviews

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149 Reviews of Charles Wiebel

April 27, 2024

Dealership Rating
Employee Rating

Professional, courteous, informative and very friendly. A pleasure doing business with a good group of people! More

by kbgerst
Service Price Transparency
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Recommend Dealer
Yes

April 26, 2024

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Warranty work went really smoothly! They called me to follow up about releasing the work to them to help expedite things. More

by Trenterbear
Service Price Transparency
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Recommend Dealer
Yes

April 25, 2024

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Charles Wiebel worked very hard to have my extended warranty pay for the repair work. When the work was delayed he helped give me a ride to lunch. The mechanics at Ed Morse were able to repair the sh More

by LMVANROEKEL
Recommend Dealer
Yes
Apr 26, 2024

Ed Morse Chevrolet Buick GMC responded

We are thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Sincerely, The Ed Morse Chevy Buick GMC Team

April 25, 2024

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Very affordable and and fair on the price of four new tires. Theytook the extra time to make sure the alignment and the balancing of the tires were correct. Thank you I have a nice smooth ride. More

by TMCNALL
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber, Pete Smillie

Apr 26, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Ed Morse Chevy Buick GMC Team

April 24, 2024

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Great staff, very Friendly and the service is always detailed and great. The prices are fantastic More

by anthony.j.pero
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber

Apr 26, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you so much for your glowing review, Anthony! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, The Ed Morse Chevy Buick GMC Team

April 21, 2024

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Extremely polite. Problem. My appointment was for 11:00 am. I arrived at 10:55. Departed 1:00pm Seems a little long to me More

by dwsass51
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Recommend Dealer
Yes
Apr 23, 2024

Ed Morse Chevrolet Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Chevy Buick GMC Team

April 20, 2024

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Fast service, Charles & Robb were great in finding and getting engine installed, plua finding GM help with total bill, greatly satisfied! More

by FUZZ50WL
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Ed Morse Chevy Buick GMC Team

April 19, 2024

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Again, had a pleasant experience. Charles is very good to work with. Was a little disappointed that the air conditioning problem couldn’t be looked at-was only there for an oil chan More

by W.DEVORE
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Ed Morse Chevrolet Buick GMC responded

We are very sorry to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact us if you'd like to discuss this further. Sincerely, The Ed Morse Chevy Buick GMC Team

April 19, 2024

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Excellent customer service. Great technicians work. I completely trust this dealership and their employees...we'll done More

by ROBERTALLBEE1160
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber, Pete Smillie

Apr 22, 2024

Ed Morse Chevrolet Buick GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Ed Morse Chevy Buick GMC Team

April 19, 2024

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Employee Rating

I come back because I always have a good experience with the service department. They pick up my car and drop it off when done, makes it quite easy on my hectic daytime schedule. Charles kept me up to date More

by SEAN.DANIELS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Wittmer

Apr 22, 2024

Ed Morse Chevrolet Buick GMC responded

Sean, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Ed Morse Chevy Buick GMC Team

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