The dealership always takes great care of my vehicle and
I appreciate them going above and beyond in making sure everything is running as it should!
I appreciate them going above and beyond in making sure everything is running as it should!
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by WILKEHANNAHM
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you for your kind words, Hannah! We truly appreciate your trust in Ed Morse Chevrolet Buick GMC Muscatine and are thrilled to hear that our team is taking great care of your vehicle. We look forward to continuing to provide you with exceptional service. Please visit us again soon!
Sincerely, The Ed Morse Chevy Buick GMC Team
Charles in customer service seemed to have an attitude
the day i was there and I feel like he was not very professional.
the day i was there and I feel like he was not very professional.
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by BURNS_LYNNETTE
Verified Customer
Verified Customer
Mar 15, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you for sharing your experience with us, Lynnette. We appreciate your feedback regarding your interaction with our customer service team at Ed Morse Chevrolet Buick GMC. We strive to maintain high standards of professionalism, and it seems we fall short in this instance. Please feel free to reach out to us directly, as we would like to discuss your concerns further. We hope to provide you with a better experience in the future.
Sincerely, The Ed Morse Chevy Buick GMC Team
Reason for 4 stars was that the issue was not found on my
first trip in. I had tocome twice and then a 3rd time for actual repair.
first trip in. I had tocome twice and then a 3rd time for actual repair.
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by beckytimewell
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you for sharing your experience with us, Becky. We appreciate your feedback and understand that it can be frustrating to have to visit Ed Morse Chevrolet Buick GMC multiple times for repairs. We're glad that we were ultimately able to address the issue for you. If you have any further concerns or need assistance, please don’t hesitate to reach out. We look forward to serving you better in the future.
Sincerely, The Ed Morse Chevy Buick GMC Team
It's a great dealership that has always completed what
they said they would. The only problem is they send out wsy too many surveys.
they said they would. The only problem is they send out wsy too many surveys.
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by debmassner
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you for your feedback, Deb! We’re thrilled to hear that you have had a positive experience with Ed Morse Chevrolet Buick GMC Muscatine and that we've met your expectations. We appreciate your comments regarding our surveys and will take them into consideration. We look forward to assisting you again in the future!
Sincerely, The Ed Morse Chevy Buick GMC Team
Charles was very informative and attentive.
Vehicle was serviced in a timely manner and cost was average/fair.
Vehicle was serviced in a timely manner and cost was average/fair.
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by ZECHARIAH.PERALES
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you for your positive feedback, Zechariah! We're glad to hear that Charles provided you with informative and attentive service. It's great to know that your vehicle was serviced in a timely manner at Ed Morse Chevrolet Buick GMC Muscatine. We appreciate your support and hope to see you again for your future automotive needs!
Sincerely, The Ed Morse Chevy Buick GMC Team
Great customer service from all employees they are very
polite, very positive and very knowledgeable.
polite, very positive and very knowledgeable.
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by CHIZANDLER
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that you experienced great customer service from our team at Ed Morse Chevrolet Buick GMC Muscatine (MICB). Our employees take pride in being polite, positive, and knowledgeable, and we appreciate your recognition of their efforts. We look forward to serving you again in the future!
Sincerely, The Ed Morse Chevy Buick GMC Team
kind, courteous & professional
great feedback on
issues if any
great communication and timely
thank you
issues if any
great communication and timely
thank you
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by tonyffp
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you for your wonderful feedback, Tony! We truly appreciate your kind words about our team's professionalism and communication at Ed Morse Chevrolet Buick GMC Muscatine (MICB). It’s great to hear that you had a positive experience. We look forward to assisting you again in the future!
Sincerely, The Ed Morse Chevy Buick GMC Team
I was contacted regarding a recall on my vehicle.
Charles, the service advisor communicated this could be a 2 appointment recall as it requires an inpsection before part could be ordered. Vehicle i
Charles, the service advisor communicated this could be a 2 appointment recall as it requires an inpsection before part could be ordered. Vehicle inspected part was ordered and got a call when part came in. Quick and Easy!
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by Joe Muscatine
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you, Joe! We’re happy to hear that your recall experience with Ed Morse Chevrolet Buick GMC Muscatine was quick and easy. Charles will be pleased to know that his communication made a positive impact. We appreciate you choosing us for your vehicle needs and look forward to assisting you again in the future!
Sincerely, The Ed Morse Chevy Buick GMC Team
Friendly knowledgeable staff that are always willing to
help whenever I stop in to make an appointment or have questions.
help whenever I stop in to make an appointment or have questions.
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by CURTWEISS
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you so much for your kind review, Curt! It's great to hear that you find our staff at Ed Morse Chevrolet Buick GMC Muscatine to be friendly and knowledgeable. We appreciate your positive feedback and look forward to assisting you again in the future. Don't hesitate to stop by anytime with questions or for your next appointment!
Sincerely,
The Ed Morse Chevy Buick GMC Team
The oil change was routine.
Charles came into the waiting area with the results of the safety check, announcing that the 70,000 mile tires that I purchased from him in 2023 -
Charles came into the waiting area with the results of the safety check, announcing that the 70,000 mile tires that I purchased from him in 2023 - a little less than 40,000 miles ago - are in need of replacement. He proposed for more "70,000 mile" tires for $1,200.00
I am not stupid.
Logically, I am still owed 30,000 miles on the 2023 tires, and if he thinks I'm buying any more "70,000 mile" tires that last 40,000 miles from him, they're nuts.
He did say he's match any price. I bet he would!
Look, we're in our late 60's and early 70's, drive a 1.5 liter Equinox that this dealership routinely rotates tires on, and we didn't receive what we were sold. If tires are now needed, far ahead of when they were due to be replaced, I would have expect some sort of allowance. Nope. What people say is true: Never buy tires from a dealership. I tried. I guess maybe I am stupid.
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by Roadhog
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Ed Morse Chevrolet Buick GMC responded
Thank you for sharing your experience with us. We understand your concerns regarding the tire replacement situation and appreciate your feedback. It's important to us that our customers feel satisfied with their purchases and services at Ed Morse Chevrolet Buick GMC Muscatine.
Our team encourages you to reach out to us directly so we can address your concerns more thoroughly. We're here to help and want to ensure you receive the value you expect. Thank you for your patience.
Sincerely, The Ed Morse Chevy Buick GMC Team
Jan 07, 2026 -
Roadhog responded
Thank you for your reply.
As a believe of "Fool me once, shame on you. Fool me twice, shame on me", I'll be dealing with the tire situation elsewhere.
Further, the main reason I was getting oil changes there was that tire rotation was included. As that is apparently ending due to the mileage on the tires, I'll be exercising other options for oil changes and maintenance now too.
You folks had one opportunity to provide the "value I expect" and what I paid for - and it didn't happen. Then, to double down on more of the same, well, that's enough.
Hopefully you can use this case to improve your tire offerings.
Respectfully,
Richard Shurson
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4 yrs, 4 mos
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