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Charles Wiebel
Charles Wiebel at Ed Morse Chevrolet Buick GMC
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Charles Wiebel | Page 3

Service Advisor

Ed Morse Chevrolet Buick GMC

501 US-61 BUS
Muscatine, IA 52761

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4.8
158 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

8 yrs, 9 mos

Languages Spoken

English English

4.8

158 Reviews

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158 Reviews of Charles Wiebel

April 18, 2024

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Employee Rating

Ed Morse technicians are very skilled and helpful. They follow through and make sure the repairs are done right. More

by JRJ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Wittmer

Helpful
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Apr 22, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Ed Morse Chevy Buick GMC Team

April 18, 2024

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Employee Rating

I worked with service to get the right tires for my Acadia and they nailed it. I have never been let down by Rob the service director and his crew. Thank you. More

by WMHILGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber, Pete Smillie, Rob Wittmer

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Apr 22, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Rob was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Ed Morse Chevy Buick GMC Team

April 10, 2024

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They were short handed and it would have been nice to receive a phone call that our vehicle service would be delayed. We made plans around our 10am appt but the vehicle was not done until 1pm. Once ar More

by BATESDC5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 12, 2024

Ed Morse Chevrolet Buick GMC responded

We apologize for any inconvenience you experienced. We understand how frustrating this can be and we are doing our best to ensure that all customers receive timely service. Please let us know if there is anything else we can do to help. Sincerely, The Ed Morse Chevy Buick GMC Team

April 06, 2024

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Employee Rating

Great customer service and answered by questions and taking care of my needs. Will come back More

by BLA3NN
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber, Pete Smillie

Helpful
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Apr 10, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Ed Morse Chevy Buick GMC Team

April 06, 2024

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Employee Rating

My experience was very good from the time I pulled in to the time car was done. Thanks More

by CARTERJON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber, Pete Smillie

Helpful
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Apr 10, 2024

Ed Morse Chevrolet Buick GMC responded

Jon, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Ed Morse Chevy Buick GMC Team

March 30, 2024

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Employee Rating

Staffing is courteous and explained repairs well. Took care of everything properly and professionally! Thank you to Rob and Charles!! More

by betjhagens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Whitmer

Helpful
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Apr 02, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Chevy Buick GMC Team

March 29, 2024

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When I made the appointment, she was quick, efficient and well spoken. I got in the same day and everything went well. More

by WENDYMLIZAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber, Pete Smillie , Rob Wittmer

Helpful
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Apr 01, 2024

Ed Morse Chevrolet Buick GMC responded

Wendy, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Ed Morse Chevrolet Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Ed Morse Chevy Buick GMC Team

March 23, 2024

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Employee Rating

The service team is very professional and thorough! I like being able book appointments online. More

by MRRADTKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber

Helpful
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Mar 26, 2024

Ed Morse Chevrolet Buick GMC responded

We are thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and we are glad we delivered on providing exceptional service. We can't wait to welcome you back for more wonderful experiences! Sincerely, The Ed Morse Chevy Buick GMC Team

March 23, 2024

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Employee Rating

I wished they had washed my vehicle as I requested, it was not a big problem but the action was requested. More

by PICKERING0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Weber, MC Henderson

Helpful
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Mar 26, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you for sharing your feedback with us. At Ed Morse Chevrolet Buick GMC Muscatine, we strive to provide complete satisfaction for every experience and are sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Ed Morse Chevy Buick GMC Team

March 20, 2024

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Employee Rating

Usually great service! I wish they would stop using Chevrolet's pricing on repairs! $85 to replace a license plate bulb and a brake bulb! Ridiculous! More

by jdohrman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 22, 2024

Ed Morse Chevrolet Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Ed Morse Chevy Buick GMC Team

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