Charles Wood

When I scheduled my Wednesday appointment nearly three weeks in advance, I was told a loaner vehicle would be available and that my truck would likely be ready by Friday. However, the day before the appoi weeks in advance, I was told a loaner vehicle would be available and that my truck would likely be ready by Friday. However, the day before the appointment, I was informed that a loaner would not be available. I proceeded with the drop-off on Wednesday morning anyway. By Friday afternoon, I had not received any updates, so I called to check on the status and was told the work had not yet begun and that no loaner vehicle was available. After still not hearing anything, I called again the following Tuesday and was once again told the truck had not been started. I was finally contacted the next Thursday, 15 days after drop-off, and informed that the repairs were complete. A loaner vehicle was never provided during this time. Despite the delay and lack of a loaner, I was very pleased with the staff and the quality of service. When I initially visited, both the service manager and mechanic were professional and reassuring, which gave me confidence leaving my vehicle in their care. Everyone I spoke with throughout the process was courteous and pleasant. They successfully corrected several issues caused by the previous garage and were willing to work with me on pricing due to the extended timeline. Overall, I am satisfied with the repairs performed and will return for service in the future. I also inquired about potentially leasing or purchasing an Explorer when scheduling my appointment. I worked with Chuck Wood, who was excellent to deal with. While we were not able to reach a deal on any of the vehicles available at the time, I was very pleased with the overall experience and the trade-in offer provided for our Jeep. When we are ready to purchase a new Ford, we will return to speak with Chuck. More

by ajwatts92 Verified Customer Verified Customer

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Very nice and accommodating folks. Enjoy going there and waiting for my vehichle. Great popcorn too! Enjoy going there and waiting for my vehichle. Great popcorn too! More

by joanmf Verified Customer Verified Customer

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A group of great people. The service is always good. Folks are friendly. And the sales people are pleasant to work with. The service is always good. Folks are friendly. And the sales people are pleasant to work with. More

by joanmf Verified Customer Verified Customer

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They were extremely helpful and kept everything that I needed and wanted in mind when helping me choose a vehicle. needed and wanted in mind when helping me choose a vehicle. More

by melissalehman1417 Verified Customer Verified Customer

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Charles Wood no pressure which was nice. Truly seemed to care about finding what I was looking for. Patient and caring, would recommend him to anyone. Go ask for Chuck. Tyler Kling nice Truly seemed to care about finding what I was looking for. Patient and caring, would recommend him to anyone. Go ask for Chuck. Tyler Kling nice to work with. Honesty is very important to me and being straight forward, honest and follow through means a tremendous amount to me. I felt like there was some question of sincerity. ( after writing this review, Chuck called me, listened and addressed my concern’s which I truly appreciate) He understood and wanted to make it right which I truly appreciate his honesty and sincerity. This had nothing to do with Chuck and his responsibilities, it had to do with the dealership. I would recommend Fairfield ford for the next person looking to buy a car or truck. I will give them first chance for my next vehicle. Go ask for Chuck because he does truly care, Yes, he wants to sell you a car or truck, but he wants you to get the vehicle you desire. There is no pressure with him. More

by ARHARLACHER Verified Customer Verified Customer

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Very helpful and nice people, Chuck is the man. Highly recommend for anyone looking for a new car. Highly recommend for anyone looking for a new car. More

by Kody Cresswell Verified Customer Verified Customer

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Even though it took 8 months Gary Eck was ever helpful & I was very happy with the deal that was made. Also they went over everything with me. That’s why I keep coming back. I’ve been dealing with them for I was very happy with the deal that was made. Also they went over everything with me. That’s why I keep coming back. I’ve been dealing with them for over 25yrs or more. More

by barbaramoser308 Verified Customer Verified Customer

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Excellent experience in trading and purchasing a f150. Fast and professional with both sales and finance Fast and professional with both sales and finance More

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No hassle, easy to deal with didn't have to spend the whole day at the dealership and got the deal I was looking for. whole day at the dealership and got the deal I was looking for. More

by jwd13 Verified Customer Verified Customer

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Insurance card missing after picking vehicle back up. Tech was not very kind to my husband when he called in to question why an emissions was done on my vehicle when it was not inspected. Assuming becaus Tech was not very kind to my husband when he called in to question why an emissions was done on my vehicle when it was not inspected. Assuming because my inspections are free but they want the money for the emissions. More

by PETERMAN.EMILEE Verified Customer Verified Customer

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