CharliQuinn Decker
CharliQuinn Decker at LaFontaine Chrysler Dodge Jeep RAM of Okemos

CharliQuinn Decker

Service Manager

LaFontaine Chrysler Dodge Jeep RAM of Okemos

3382 Hulett Road
Okemos, MI 48864

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4.7
12 Reviews
4.7

12 Reviews

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12 Reviews of CharliQuinn Decker

September 24, 2026

Dealership Rating
Employee Rating

Sales staff and service have been very attentive, understanding and professional. The communication has been excellent. More

by dadnotgood
Recommend Dealer
Yes
Sep 24, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Our service department appreciated the opportunity to deliver attentive, professional support and clear communication for your Jeep Grand Cherokee. Knowing it met your expectations means a great deal to us.

September 14, 2026

Dealership Rating
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Great service and communication. Fixed an additional recall during same visit. Drove me home when repair took longer than expected. More

by JSULL86
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Kinney

Sep 14, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

We’re glad you felt informed, that we addressed the extra recall in one visit, and that the ride home eased your wait. Your kind words mean a lot to our service department.

September 14, 2026

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Quinn was amazing to work with, but I decided to take the car to another mechanic to fix the issue at a lower price. It was completely misdiagnosed. More

by ???
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Sep 25, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 13, 2026

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Awesome place would recommend to anyone! Very clean, Nice people, very good work communication and quick turn around! More

by haightca003
Service Price Transparency
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Recommend Dealer
Yes
Sep 13, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

We’re pleased the facility was spotless and our team welcoming during the service on your Jeep Patriot. Hearing that our updates were clear and the turnaround was quick means a lot to our service department. Thank you for recommending us so highly.

September 13, 2026

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They took over a week just to get the parts ordered and when they put the speed sensor back in they did not clean the sensors and it caused me issues and I had to take it back in. They also do not check th More

by jojobugb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 25, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

Sep 25, 2026

jojobugb responded

How are you going to turn this around the whole ordeal has been nothing but a nightmare I also asked to have the oil leak checked and yet i got the runaround everything from the purchase of this vehicle to service has nothing but a nightmare I have put so much money in this vehicle and I just got this in june

September 10, 2026

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I have used this service department multiple times. They provide good, consistent communications to me with updates, estimates and their opinions on issues my vehicle is facing. I appreciate how well t More

by egerkin
Service Price Transparency
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Recommend Dealer
Yes
Sep 10, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Hearing that our consistent updates and clear estimates helped you feel informed means a lot to our service team. We’re glad we could provide patient, thorough guidance on your Jeep Grand Cherokee 4xe service. Thank you for trusting our service department with your vehicle multiple times.

September 09, 2026

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Great place to bring your vehicle in for service. Service and sales team are very kind and professional. More

by FALVAYERO9253
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 09, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

We’re glad you found both our service and sales teams so welcoming and professional. Hearing that means a lot to us, and we’re happy your Ram 1500 was in capable hands.

September 04, 2026

Dealership Rating
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everyone was very helpful and considerate! i’m new to the area and was concerned about finding a good business and i definitely hit the jackpot! More

by TREEODELL
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 04, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Knowing you felt our service was both helpful and welcoming as you settled into the area means a lot to our team. We’re glad our service department could expertly care for your Jeep Renegade.

August 31, 2026

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Employee Rating

The recall was completed as explained. Pacifica was available at the time that it was promised. More

by larry.wagenknecht
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Recommend Dealer
Yes
Aug 31, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

We’re glad the recall process was clear and your Pacifica was ready right when promised. Your kind words mean a lot to our service team.

August 30, 2026

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Employee Rating

Quick work, great video review of the needed repairs, excellent option to rent a vehicle from the lot. More

by Aaron Hart
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Reggie Croffett

Aug 30, 2026

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Knowing that our quick turnaround and detailed video review met your needs is rewarding to our service team. We’re glad the on-site rental option made the service process easier for you.

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