Charlie Cauffman
Charlie Cauffman at Koons Easton Toyota

Charlie Cauffman

Service Advisor

Koons Easton Toyota

6730 Ocean Gateway
Easton, MD 21601

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4.5
55 Reviews
4.5

55 Reviews

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55 Reviews of Charlie Cauffman

November 03, 2025

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Employee Rating

I have bought 3 new Toyotas from Koons Easton Toyota. I would continue to shop here in the future. More

by dglapointe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Loren Mayr

Nov 03, 2025

Koons Easton Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Koons Easton Toyota!

October 14, 2025

Dealership Rating
Employee Rating

Polite, thorough, provide recommendations, options for droping the truck off, service remonders. They're good dudes (dudettes) More

by tfmcdonn
Recommend Dealer
Yes

Other Employees Tagged: John Chalupa

Oct 14, 2025

Koons Easton Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 13, 2025

Dealership Rating
Employee Rating

Your left and right hands are clearly out of sync, and your consistent request for feedback from the time I checked out to several emails and phone calls is too much. Then I got a call for an appointment More

by clubnev
Recommend Dealer
No
Oct 16, 2025

Koons Easton Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time. Hopefully, we can get to the bottom of this.

October 13, 2025

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Employee Rating

wonderful service. ...prompt and courteous.... they make my life ez ... great communication always thanks smc More

by JEROME_MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: hal

Oct 13, 2025

Koons Easton Toyota responded

Thanks for sharing your thoughts about your experience with Koons Easton Toyota. We appreciate your business and hope to see you again soon!

October 13, 2025

Dealership Rating
Employee Rating

Great service and enjoyable to deal with. Service takes a little time but I do feel confident in the quality of the repairs More

by shorebilly68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Koons Easton Toyota responded

Thank you for choosing Koons Easton Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 13, 2025

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Employee Rating

The service was great and not a long wait. I will be coming back again More

by audragordon47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Koons Easton Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Koons Easton Toyota. We look forward to having you as one of our valued customers for many more years to come!

April 23, 2025

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Employee Rating

Everyone there was friendly and knowledgeable, I was especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! More

by Gore5143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Koons Easton Toyota responded

We're delighted to hear that our team at Koons Easton Toyota made your experience smooth and accommodating. Thank you for sharing this positive feedback, and we're here whenever you need us!

March 22, 2025

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Employee Rating

Two and a half hours to get a oil change and then they didn't top all my fluids off More

by ciotola.57p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 23, 2025

Koons Easton Toyota responded

We strive to deliver so much more than a 3-star experience for our customers and I'm disappointed to see that we let you down. I would appreciate the chance to make this right. Please contact me when you have a chance so that I can help. Thank you, JT Thompson - General Manager - jt@koons.com

March 05, 2025

Dealership Rating
Employee Rating

Rachel Coyne was extremely accommodating and informative on what needed to be to be done to my car. Waiting room comfortable. More

by Debe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Koons Easton Toyota responded

We're delighted to hear that Rachel provided such accommodating and informative service at Koons Easton Toyota. It's great to know you found the waiting room comfortable as well! Thank you for sharing your experience with us.

January 28, 2025

Dealership Rating
Employee Rating

Rachel was very thorough and friendly. Great communication as well. It’s the only place I take my car. More

by Christina Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel

Jan 28, 2025

Koons Easton Toyota responded

Christina, we're delighted to hear that Rachel provided you with thorough and friendly service at Koons Easton Toyota. Thank you for trusting us with your car care needs!

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