Charlie McHale
Charlie McHale at Daytona Hyundai

Charlie McHale | Page 13

General Sales Manager

Daytona Hyundai

901 N Nova Rd
Daytona Beach, FL 32117

Contact Me
2.3
224 Reviews

Charlie has been with Hyundai since 1998.To him,buying a car is far more complicated than it should be. You want to purchase a car, well Charlie will make it happen. His pencil is razor sharp and the deal is underwritten with superior service, and a warm handshake.

Dealership Experience

16 yrs, 3 mos

Industry Experience

29 yrs, 2 mos

Languages Spoken

English English

2.3

224 Reviews

Write a Review

224 Reviews of Charlie McHale

April 25, 2017

Dealership Rating

Rooked by Daytona Hyundai (Manager) Mike took over for learning salesman, Wes Duke. Wes wants to be honest. Several times treated wife like he was brainless. Said we had one pa More

by 70ismiyr
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike ???, salesman, Wes Duke,

Apr 25, 2017

Daytona Hyundai responded

Hello. This is Charlie. Unfortunately Wes is off today so he is not hear for me to ask him. I see that I was tagged in the dealer rater but i'm positive I was not personally involved. I would love hear from you to get to the bottom of this for you. You can call 321-266-3591 my cell phone at any time so there will not be any receptionist involved. I look forward to hearing from you as soon as possible. The only question it looks like I can answer from the way your review came in was about the miles you were under on your current lease it sounds like. The lease company does not credit miles back that were not used. However if the vehicle is traded the miles are definitely taken into consideration when getting appraised. Again, I look forward to hearing from you.

April 22, 2017

Dealership Rating

Satisfied I have always have great service and been treated with respect and friendliness at Daytona Hyundai . I often recommend it to friends! The Sales and More

by busparjen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger, Sales Manager and Beau

May 15, 2017

Daytona Hyundai responded

We are happy to hear that you have consistently received excellent customer service from our team. We will be sure to share your kind words with them and we look forward to working with you again in the future. Enjoy the ride!

April 12, 2017

Dealership Rating

Excellent Experience Charlie was most helpful explaining all our options while we were considering purchasing the car. We were very impressed by his knowledge and profess More

by susan weise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 24, 2017

Dealership Rating

Significant lack of professionalism at this dealership I would not recommend this dealership - circumstances have not been any type of normal in dealing with the dealership, the sales person, or any financ More

by mcsugarchip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jenn, Ralph, Mike

Mar 24, 2017

Daytona Hyundai responded

Thank you for addressing your concerns. I will follow up with a phone call to discuss any questions you may have. I can assure you your information is secure. I do believe you 100 percent know that everyone in the dealership you mentioned went above and beyond just selling a car and kept our word because your business is very important to all of us. We do the right thing every single time to build a relationship for the future years to come.

Mar 27, 2017

Daytona Hyundai responded

I don't think anything that is said will resolve anything at this point. At Daytona Hyundai, like I said before, there is nothing we wont do for our customers satisfaction. Each and every one of our customers can at any time get in contact with any one of us to resolve any issue. As you can see we are rated very highly on dealer rater and that's because we do the right thing all the time. If there is a disagreement at anytime we are very active in getting to the bottom of it and if there was anything wrong on our part fix it immediately. 98% of our customers are satisfied and we will continue for 100 percent. There is always room to improve. As it is in your situation we agreed the night you were here that the situation was tuff. You had our word that we would fight to get things done on your term with exceptions we would have to get. There is nothing different today then when you left here that night. I wish you the best with your vehicle and we are here 7 days a week and are always available if you need anything or want to discuss anything further. Without putting out personal information I feel that is best.

Mar 24, 2017

mcsugarchip responded

What I DO believe is that 100% of the time you TELL people that you want to earn their business but what you DO is not the same. Again - Not Satisfied at all with your customer service. Would NOT recommend this dealership at this point to anyone who wants to be treated with respect in their car buying experience. Even upper management staff in sales is not professional. It's not how they treat you when things go right, it's how they treat you when things go wrong. This dealership does not have the depth of leadership that is needed for customer facing issues - or perhaps doesn't have the right people handling escalation issues from the start.

Apr 07, 2017

mcsugarchip responded

Maybe if I put this at the top of my response it will sink it for you: this is not about the loan or the purchase. It is about your extreme LACK of PROFESSIONALISM in handling the situation and my calls and questions. Charlie and Ralph, your way of handling things is to talk over customers in order to get your point across. Make misstatements (aka lies) and basically do whatever you need to in order to try to get what you need from the deal. I will say it AGAIN....I am concerned about my personal financial information and the privacy thereof at this dealership. This is primary. Secondary, I have yet to talk to someone there that is interested in resolving my concerns or able to give me an intelligent explanation of the events that occurred. **I was asked for my review - there it is. STEER CLEAR of this dealership headed up by vacuous financial and sales individuals.

March 22, 2017

Dealership Rating

Happy Rufino's. Very happy and appreciative of all they did to help us go home with the right vehicle for our lives. We left with 2 brand new vehicles thanks to them! More

by jt121209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger and Mike

Mar 24, 2017

Daytona Hyundai responded

Thank you very much for your review! It means a lot to all of us at Daytona Hyundai. As you know, were all here for you in whatever you may need. Thank you for your business and we happy to be the ones you put your trust in. We wont let you down. Enjoy your new Hyundai's!

March 21, 2017

Dealership Rating

Car buying problem. We took the car back the day following purchase to have leather installed. We were leaving for vacation & were going to pick the car up on our return More

by smorrisonrealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 24, 2017

Daytona Hyundai responded

Hello, this is Charlie from the dealership. We apologize that our management team did not have your keys as you were told. The salesperson thought it would be better her desk partner handle it just in case you needed anything further while you were here. The manager that tried to help contact her at the time was Fred. He was also the one that promised the gas. Everyone at the dealership should have been aware who had the key. Thank you. Your review will help our store in the next meeting with employees to prove how important communication is. It's an every day thing. Thanks again. Were always here for you if you need anything in the future. We will follow up with a phone call to make sure everything else from this point on is perfect. Hope you enjoyed your leather.

March 03, 2017

Dealership Rating

complete satisfaction I am completely satisfied with the car, Daytona Hyundai, and the sales person Christine Izzarelli who showed a lot of care for my needs. And I will s More

by johnrohrer600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Izzarelli

February 28, 2017

Dealership Rating

My Tucson Most pleasant experience I've ever had,went to the dealership to check out the inventory they had a great selection of Tucson to choose from they had More

by rstosiek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger belue

February 12, 2017

Dealership Rating

Kyle Capparelli review of 2017 Elantra Sport Purchase Excelllent experience overall. Will definitely be recommending Daytona Hyundai to all friends and family for their next auto purchase. Couldn't be hap More

by kylecapparelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine

February 10, 2017

Dealership Rating

Very Good Experience Everyone was very Helpful and Friendly. Jennifer, Charlie, Tracy and Bill all worked to make sure our experience was a good one. Thanks to all of you More

by tracystowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer, Bill and Tracy

...
13
...

Dealership Inventory (457 Vehicles)

new 2026 Hyundai Venue car, priced at $25,948
2026 Hyundai Venue
new
Mirage exterior
CVT
Front-wheel Drive
used 2024 Hyundai TUCSON Hybrid car, priced at $33,251
2024 Hyundai TUCSON Hybrid
used
White Pearl exterior
Automatic
All-wheel Drive
new 2026 Genesis GV70 car, priced at $53,508
2026 Genesis GV70
new
Red exterior
Automatic
All-wheel Drive
new 2026 Hyundai Santa Fe car, priced at $49,193
2026 Hyundai Santa Fe
new
Gray exterior
Automatic
Front-wheel Drive
used 2025 Hyundai Santa Fe car, priced at $33,406
2025 Hyundai Santa Fe
used
Atlantic Blue exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Santa Fe car, priced at $35,818
2026 Hyundai Santa Fe
new
White exterior
Automatic
Front-wheel Drive